Ratings based on 208 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted Jan 24, 2017
This was my 3rd stay in a row here in the last 3 years. Staff was very friendly and attentive. When in the Norfolk/Portsmouth area, the Renaissance will always be my hotel of choice. Love this place!
3 out of 5
by A verified traveler from Richmond, VA

Nice place, but...

Posted Jan 16, 2017
Pros: Clean, very comfortable beds, pillows. bathroom well appointed. The view was nice from our room. The staff was pleasant and helpful. Priced fairly.
Cons: Riffraff in the lobby needs to go. Not sure all of these people were guests.
Location: There are plenty of restaurants, children's museum, churches within walking distance. Not sure what else as I was there to attend a wedding only
the hotel room and staff were very nice. We stayed two nights and had friends staying three nights. Each night there were problems in the lobby/bar area and up in the halls. People drinking from open bottles and fighting at some point during each of these three nights. Maybe if they got rid of the bar it would improve. I am not sure some of these people were guests at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portsmouth, VA

Comforting atmosphere

Posted Jan 8, 2017
My stay here was by far the best experience in a hotel. The entire staff, to include the bar tenders and house cleaning, wee most helpful and gracious people. While the funeral in attending is the reason for my travels, being here at this comforting waterfront hotel was healing.
3 out of 5
by A verified traveler from London, UK

Marvelous View

Posted Dec 14, 2016
Pros: I enjoyed the scenic view of the river and the city skyline. The facility is defined by its age which is an asset. No microwave!?
Cons: There are logistical issues with the parking garage and its fees are ridiculous.
Location: Other than the small historic district you have to leave Portsmouth to entertain yourself.
The facility and its commanding view of the river and skyline are magical. However the parking garage is most inconvenient and was utter chaos in particular when a major special event was taking place. it is unacceptable an incurs a daily $10.00 fee. The hotel staff failed miserably to keep the special event participants from interfering with the other guests. It was difficult to get an elevator and when I did almost every time they were perilously overloaded. The special event crowd was rude, load and blocked the corridors and almost refused to move out of the way of the hotel guests.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
We are delighted to hear you enjoyed the view. It is amazing. We are very disappointed to hear that the parking and hotel did not exceed your expectations. I do hope you would consider returning in the new year in order to give us another opportunity to impress. Thank you for sharing your feedback. Safe Travels, Michael
3 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Hotel is dated, but nice for the area.

Posted Dec 13, 2016
Pros: Location right on the water with a few things to do within walking distance or a short ferry ride.
Cons: Room felt old and basic.
Location: Roger Browns for lunch, Battle ship museum, Navy museum. You can knock everything out in a day, not much more to see or do. Quiet, small town charm.
There is a lot of face lifting going on in the immediate area of the hotel. The waterfront across the the way is being rebuilt and improved. If your into navel history the area has plenty of it. Roger Brown's is a must for lunch while in the area, highly recommend the brisket sandwich and home made potato chips.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
Hi Brian, We appreciate you taking the time to post your review and your feedback. We hope we have the opportunity to welcome you back the next time you return as our guest. Safe Travels, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler

A night to relax

Posted Dec 5, 2016
I always enjoy my get always at this place. It's always comfortable and clean. Close to everything.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
Wow! Thank you for the fantastic 5 star review!! We look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2016
Pros: Beautiful and excellent customer service and friendly staff.
Cons: The breakfast buffet, was not hot and did not have a lot of flavor. Also the pancakes ordered off of the menu were very greasy. Friendly staff.
Beautiful accommodations and friendly staff. Amazing waterfront view with Christmas lights and beautiful decorations.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
We loved having you with us! We look forward to having the pleasure of welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Me and my family had a. Very nice stay at the hote

Posted Nov 27, 2016
Very Nice Stay.Very Clean Staff Was Very Helpful And Patients. And Everything Was on point .And Not breakfast buffet was Delicious.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service bad room

Posted Nov 26, 2016
Overall it was a great service the bathroom had no hot water but personnel transfer me to a different room which was a handicap room. It was sufficient. Breakfast buffet was good. The staff was amazing. Definitely will come back to rent a room again.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
We loved having you with us! We look forward to having the pleasure of welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
Beautiful hotel and great location. We had a wonderful stay.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
We loved having you with us! We look forward to having the pleasure of welcoming you back soon!