The facility and its commanding view of the river and skyline are magical. However the parking garage is most inconvenient and was utter chaos in particular when a major special event was taking place. it is unacceptable an incurs a daily $10.00 fee. The hotel staff failed miserably to keep the special event participants from interfering with the other guests. It was difficult to get an elevator and when I did almost every time they were perilously overloaded. The special event crowd was rude, load and blocked the corridors and almost refused to move out of the way of the hotel guests.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
We are delighted to hear you enjoyed the view. It is amazing. We are very disappointed to hear that the parking and hotel did not exceed your expectations. I do hope you would consider returning in the new year in order to give us another opportunity to impress. Thank you for sharing your feedback. Safe Travels, Michael