大堂休息区

关于弗吉尼亚朴茨茅斯 6 号汽车旅馆的点评

2 out of 5
弗吉尼亚朴茨茅斯 6 号汽车旅馆
1031 London Blvd, Portsmouth, VA

点评

5.6
10 分 - 超赞。31 条好评,共有 138 条点评" "
8 分 - 还可以。21 条好评,共有 138 条点评" "
6 分 - 一般。20 条好评,共有 138 条点评" "
4 分 - 很差。19 条好评,共有 138 条点评" "
2 分 - 糟糕。47 条好评,共有 138 条点评" "

5.6/10

清洁度

7.0/10

员工和服务

4.6/10

服务设施

5.4/10

住宿条件和设施

5.6/10

环保

点评

2/10 糟糕

Nichole

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Manager 于 2024 年 3 月 19 日 的回复
Hello Nichole,We value your experience and would like to hear more about your stay. Please reach out to us so we can address any concerns you may have. We strive to make every guest's stay exceptional.

2/10 糟糕

Yalaina

不满意:清洁度、住宿条件和设施、客房舒适度
Bed bugs and Beyond
When we first arrived, we were given a room in which was occupied by another customer staying at the hotel. We were told that the people hadn’t cleaned the room, mind you the people stuff was still in there. After given the room beside it, we had problems with infestation the whole time, plus I am partially handicapped on my left side so wasn’t able to use the bathroom shower as it wasn’t accessible.
2024 年 1 月入住 2 晚
Manager 于 2024 年 1 月 20 日 的回复
Hello Yalaina,Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide clean and comfortable accommodations for all of our guests. We appreciate your feedback regarding the room assignment and will share this with our management team for further review. We apologize for any issues with infestation you encountered and assure you that we take such matters seriously. We regret to hear about the bathroom accessibility issue and will take this into consideration for future improvements.

6/10 一般

Rodney

2024 年 1 月入住 1 晚
Manager 于 2024 年 1 月 9 日 的回复
Hello Rodney,We appreciate you choosing our hotel for your stay. If there is anything specific you would like us to be aware of or address, please don't hesitate to reach out to us directly. We hope to have the opportunity to serve you again in the future.

10/10 超赞

Andrew

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2024 年 1 月 8 日 的回复
Hello Andrew,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another excellent stay!

2/10 糟糕

Nathanael

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The Best Bed bugs in town
Worst experience ever in a hotel. Holes and cigarette burns in the pillows and blankets. I was attacked by bed bugs all over my neck face and hands.
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 28 日 的回复
Hello Nathanael, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 一般

A K

商务旅客
不满意:员工和服务
very poor customer service by Motel 6 & Hotels.com
I had a family illness emergency the day before my planned trip. I, and Hotels.com agents, tried contacting the hotel to request waiver of the cancellation fee (starting ~430p) , given the situation, to no avail. I tried calling repeatedly until 10a on the day of anticipated arrival; I, nor Hotels.com agent could never get a desk clerk. I ultimately forfeiting the 1st night's fee..... I'm very disappointed with the hotel and Hotels.com.....
2023 年 12 月入住 2 晚
Manager 于 2023 年 12 月 22 日 的回复
Hello A K, Thank you for bringing this to our attention. We understand that emergencies can be difficult, however, our cancellation policy does state that fees apply for cancellations made after a certain time. We apologize for the inconvenience you experienced in reaching our front desk. We strongly recommend contacting the hotel directly for any cancellation requests or changes to bookings. We value your feedback and will take it into consideration for future improvements.

2/10 糟糕

Milton

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Did not like anything !!!!!!!
2023 年 11 月入住 2 晚
Manager 于 2023 年 11 月 30 日 的回复
Hello Milton, We apologize for any dissatisfaction you experienced during your stay. We appreciate your feedback and will use it to improve the guest experience. Thank you for bringing this to our attention.

10/10 超赞

Shauntia J

2023 年 10 月入住 1 晚
Manager 于 2023 年 11 月 19 日 的回复
Hello Shauntia J,Thank you for your positive review! We are delighted to hear that you had a great experience during your stay with us. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 糟糕

Juan

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Manager 于 2023 年 10 月 21 日 的回复
Hello Juan,We apologize for any issues you may have experienced during your stay. Please contact our customer service line for further assistance with resolving your concerns.

2/10 糟糕

Tonda

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn't like anything about this motel. There were giant roaches, maggots on the bathroom floor and bed bugs so bad that we ended up in the ER where we were told by the Dr to get out immediately.
2023 年 9 月入住 3 晚
Manager 于 2023 年 10 月 7 日 的回复
Hello Tonda,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 一般

Alfreda

2023 年 9 月入住 1 晚
Manager 于 2023 年 10 月 19 日 的回复
Hello Alfreda, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will take it into consideration to improve our services.

8/10 还可以

Shanell

与家人及幼儿出行
Was a quick and easy last minute reservation and for what it was the room was clean and spacious
2023 年 9 月入住 1 晚
Manager 于 2023 年 9 月 9 日 的回复
Hello Shanell,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 糟糕

Damien

2023 年 8 月入住 1 晚
Manager 于 2023 年 8 月 26 日 的回复
Hello Damien,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 很差

Ampofo

不满意:住宿条件和设施,清洁度
2023 年 8 月入住 1 晚
Manager 于 2023 年 8 月 18 日 的回复
Hello Ampofo,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 一般

Travis

2023 年 8 月入住 1 晚
Manager 于 2023 年 9 月 4 日 的回复
Hello Travis, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 很差

Leroy

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Manager 于 2023 年 8 月 16 日 的回复
Hello Leroy,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 糟糕

Brenda

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Property is very run down, No amenities at all coffee machine and lobby, but no cups, coffee or condiments. I suspect drug dealing out of one of the rooms. Very disappointed, expected more from a Motel 6.
2023 年 8 月入住 1 晚
Manager 于 2023 年 8 月 14 日 的回复
Hello Brenda, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 很差

Martin

2023 年 8 月入住 1 晚
Manager 于 2023 年 8 月 16 日 的回复
Hello Martin,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 糟糕

jazmine

rooms not cleaned correctly
2023 年 8 月入住 1 晚
Manager 于 2023 年 8 月 10 日 的回复
Hello jazmine, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 还可以

Kelsey

2023 年 7 月入住 1 晚
Manager 于 2023 年 8 月 2 日 的回复
Hello Kelsey,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 一般

Pamela

满意:清洁度
Not safe area
2023 年 7 月入住 1 晚
Manager 于 2023 年 7 月 25 日 的回复
Hello Pamela, Thank you for sharing this honest review and feedback about our area. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 一般

Martin

2023 年 7 月入住 1 晚
Manager 于 2023 年 7 月 23 日 的回复
Hello Martin,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 糟糕

maxine

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
the most grimy, scary, and unsafe I have ever been. do not stay here
2023 年 7 月入住 2 晚
Manager 于 2023 年 7 月 22 日 的回复
Hello maxine,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 超赞

Trazanna

与家人出行, 带宠物出行
满意:清洁度
Pool was closed utclean
2023 年 7 月入住 1 晚
Manager 于 2023 年 7 月 15 日 的回复
Hello Trazanna,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. We hope you will return so that we can provide you an even superior experience.

2/10 糟糕

Lisa

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst place in Virginia
The staff was extremely rude. The property was disgusting!! We were put in a room that hadn't been cleaned, when we complained about it we were handed 'clean' sheets and told to clean the room ourselves. We were never given clean towels or a blanket. I wouldn't recommend this place for anywhere
2023 年 7 月入住 1 晚
Manager 于 2023 年 7 月 11 日 的回复
Hello Lisa, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 超赞

Albert

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Manager 于 2023 年 5 月 20 日 的回复
Hello Albert,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 还可以

Nicholas

满意:客房舒适度,员工和服务
Good for a night or two
Check-in, Employees, Parking, Location are all amazing. Cleanliness is a bit questionable with stains on sheets, cigarette burn holes in blanket, stains on ceiling and walls, cracked tiles in bathroom, noisy hvac unit. All in all, you should expect to get what you pay for at this Motel 6
2023 年 5 月入住 1 晚
Manager 于 2023 年 5 月 20 日 的回复
Hello Nicholas,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 很差

Teresa Mae

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
The kitchen was filthy, the bathroom toilet looked recently used, hair in the shower and just really dirty. I was pleased there were NO bed bugs or cockroaches. Staff very nice.
2023 年 5 月入住 1 晚
Manager 于 2023 年 5 月 6 日 的回复
Hello Teresa Mae,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 超赞

Rebecca

2023 年 4 月入住 1 晚
Manager 于 2023 年 5 月 3 日 的回复
Hello Rebecca,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
My stay
It served my purpose
2023 年 4 月入住 1 晚
Manager 于 2023 年 4 月 22 日 的回复
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

2/10 糟糕

Lindsy

团体旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Staff was excellent and in the hotel room is fine. The clientele are scary!
2023 年 3 月入住 1 晚
Manager 于 2023 年 3 月 31 日 的回复
Hello Lindsy, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

2/10 糟糕

Vona

2023 年 1 月入住 1 晚
Manager 于 2023 年 1 月 7 日 的回复
Hello Vona,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 超赞

Niki

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best hotel ever!!!!!
It was beyond perfect. The staff went way above and beyond to help me out in a very bad situation. I missed my train home and nowhere to stay. They helped me out so much and made my night a little better. Thank you all!!! If I ever come back this is were I'll be staying from now on! 🙂 100/10 😂
2022 年 12 月入住 2 晚
Manager 于 2022 年 12 月 20 日 的回复
Hello Niki,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 很差

Mary

与家人出行
不满意:员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 2 晚
Manager 于 2022 年 11 月 13 日 的回复
Hello Mary,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 超赞

Brianne

2022 年 10 月入住 2 晚
Manager 于 2022 年 10 月 24 日 的回复
Hello Brianne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 糟糕

Mary

2022 年 10 月入住 3 晚
Manager 于 2022 年 10 月 23 日 的回复
Hello Mary, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 超赞

Brianne

商务旅客
满意:员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚
Manager 于 2022 年 10 月 9 日 的回复
Hello Brianne,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 一般

Lisa

2022 年 8 月入住 1 晚
Manager 于 2022 年 11 月 1 日 的回复
Hello Lisa, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 很差

Ryan

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Yuck
The place is a little run down. All of the pillows have yellow sweat stains and flat. The floors in the room was dirty. There was no shampoo or conditioner. The towels are very limited and thin/dry. I have better towels to wash my dog. Me and my son experienced bug bits after staying. For $100-ish a night its a nightmare. Spend that extra $30 and treat your self to a place that still has quality in mind. It seems this place only caters to the street workers and tired old men.
2022 年 7 月入住 1 晚
Manager 于 2022 年 7 月 31 日 的回复
Hello Ryan, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

6/10 一般

Rachel

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Weekend stay
Stayed for a weekend. It was ok but definitely needs some work. The ac didn't really work good so if you need ac to get buy this isnt the place. The beds definitely need an upgrade! It was like sleeping in the floor. They was hard as a rock and need improvement asap! The people who ran it were amazing! Overall not a bad place for a short stay but needs improvements!
2022 年 6 月入住 2 晚
Manager 于 2022 年 6 月 23 日 的回复
Hello Rachel, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 糟糕

Julianna

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 1 晚
Manager 于 2022 年 5 月 27 日 的回复
Hello Julianna, On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 糟糕

Elizabeth

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Kind front desk, nightmarish rooms
2022 年 5 月入住 1 晚
Manager 于 2022 年 6 月 10 日 的回复
Hello Elizabeth, We appreciate the time you have taken to bring to our attention your feedback with regards to our front desk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 很差

Netria

与家人出行
满意:清洁度
不满意:客房舒适度,住宿条件和设施
Charged too much.
I did not receive the room with a kinnette, they still charged me a non smoking room when it suppose to have smoking for the extra charge.
2022 年 5 月入住 1 晚
Manager 于 2022 年 5 月 10 日 的回复
Hello Netria,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 糟糕

sarah

带宠物出行, 与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I hate to leave a bad review, especially because the staff were so nice!! I chose this stay because of the pet policy (2 free dogs). However, I was unfamiliar with the location and should have rethought booking at this location. I felt a little unsafe staying here with my dogs and did not once take them out on the property. We drove our dogs across the street to let them go to the bathroom. This is no fault of the hotel but one of the guests in the room above us was screaming late at night into the morning hours and was arrested. Waking up to screaming/ yelling and 3 police cars made for a very stressful night. No hot water at the time of one of my showers and limited towels. The staff is the only saving grace of this review they were nice, polite and professional. I recommend spending the extra $$ if you’re traveling with pets and avoiding this location.
2022 年 4 月入住 2 晚
Manager 于 2022 年 4 月 27 日 的回复
Hello sarah,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 糟糕

John

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
Property was not well maintained. Our shower had hair and mold around the bottom of it. The sink was clogged and would not drain. We did not feel safe staying here so we left and stayed at another hotel.
2022 年 4 月入住 1 晚
Manager 于 2022 年 4 月 18 日 的回复
Hello John, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

6/10 一般

Brenda

与配偶出行, 商务旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Sandra the night attendant was very kind & welcoming. The room itself was ok. We only stopped to sleep but the restroom didnt have any shampoo or conditioner . There wasnt a trash can in the bathroom & the water would pool up in the tub. Bed was comfortable.
2022 年 3 月入住 1 晚
Manager 于 2022 年 3 月 20 日 的回复
Hello Brenda, On behalf of our entire staff, we thank you for your business and for your comments regarding our bed and comments about our room. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 还可以

Diane

满意:清洁度、住宿条件和设施、客房舒适度
The hotel was clean and my room was huge the hotel was getting some work done the only thing I didn’t like is they started early in the morning and woke me up but I will stay there again!
2022 年 2 月入住 2 晚
Manager 于 2022 年 2 月 28 日 的回复
Thank you for sharing your experience with us. We appreciate the input referring to our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 超赞

Mary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 4 晚
Manager 于 2021 年 10 月 24 日 的回复
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 糟糕

Tiana

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚
Manager 于 2021 年 10 月 4 日 的回复
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 超赞

Angela

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚
Manager 于 2021 年 9 月 25 日 的回复
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,