Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Sleep Inn & Suites Chesapeake - Portsmouth

2.5 out of 5
Sleep Inn & Suites Chesapeake - Portsmouth
3280 Western Branch Blvd, Chesapeake, VA

Reviews

6.4
Rating 10 - Excellent. 88 out of 318 reviews" "
Rating 8 - Good. 64 out of 318 reviews" "
Rating 6 - Okay. 49 out of 318 reviews" "
Rating 4 - Poor. 57 out of 318 reviews" "
Rating 2 - Terrible. 60 out of 318 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Kasandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy needs some customer service training. He expressed that this was a non-smoking hotel and I said ok. I am a non-smoker, so that was perfect for me. He mentioned it multiple times, and I was like okay I heard you the first time. Also, the shower was not cleaned properly. I would never stay at this location again. The pictures on the internet and the actual property was very deceiving.
Stayed 1 night in Apr 2024

4/10 Poor

daniel

Disliked: Cleanliness, staff & service
Fornt desk guy is toke all night is phon to loud we are disterb all night
Stayed 4 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello daniel,We apologize for any inconvenience you experienced during your stay. Please feel free to reach out to our management team with more details so they can address this matter accordingly. Your feedback is invaluable to us in ensuring our guests have a pleasant stay.

6/10 Okay

Thomas

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Just enough to not feel conformable. Not very clean. Carpet has to be repalce and need repainted. Smelled very stail and not right.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Thomas, We appreciate your feedback and will share your comments with our management team for their review. It's important to us that all guests have a positive experience during their stay. Thank you for bringing this to our attention.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, clean. Thank you.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello John,We are delighted to hear that you enjoyed our clean and excellent room during your stay with us. Your kind words are truly appreciated. We look forward to welcoming you back in the future for another wonderful experience.

8/10 Good

Kyrin

Business traveler
Liked: Staff & service, amenities
Dining was limited and Workout facility needs improvement and repairs. Rooms and hotel building and grounds need upgrades
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kyrin,We appreciate your feedback regarding the dining options and workout facility. Our team will take note of your comments for future improvements. We are constantly working to enhance our rooms, building, and grounds to provide a better experience for our guests. Thank you for staying with us.

2/10 Terrible

Jermaine

Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Jermaine, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any feedback you may have so we can address any issues.

10/10 Excellent

Jason

Liked: Property conditions & facilities
My stay was very relaxing the staff were very friendly and the customer service was very good
Stayed 4 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Jason,We are thrilled to hear that you found your stay relaxing and enjoyed the friendly staff and good customer service. If you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Gregory

Stayed 3 nights in Feb 2024
Response from Manager on Mar 20, 2024
Hello Gregory,We are thrilled to hear you had a fantastic experience with us! Please don't hesitate to visit us again soon for more wonderful memories.

10/10 Excellent

Jaszmyne

Liked: Cleanliness, staff & service, property conditions & facilities
Very chill
Response from Manager on Feb 8, 2024
Hello Jaszmyne,We're glad to hear that you found our hotel to be a relaxed and peaceful environment. We strive to create a tranquil atmosphere for our guests to enjoy. Thank you for taking the time to share your feedback, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kyrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Kyrin,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Shamona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Shamona,We are thrilled to hear that you had a fantastic stay at our hotel! We appreciate your positive rating and would love to welcome you back in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly so we can continue to provide exceptional service. Safe travels!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Pamela,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Pamela

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Pamela,We are thrilled to hear that you had such a wonderful experience during your recent stay at our hotel. It was a pleasure having you as our guest, and we are delighted that you rated your stay so highly. We hope to welcome you back in the near future for another exceptional stay.

8/10 Good

Kyrin

Business traveler
Liked: Cleanliness, staff & service
It was a little noisy, but overall my experience was very pleasant. The staff here was very professional and very nice.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Kyrin, Thank you for sharing your feedback with us. We're delighted to hear that you had a pleasant experience and that our staff members were professional and kind. We appreciate your understanding regarding the noise, and we will continue to work on ensuring a tranquil environment for all our guests. We hope to welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has been great
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Dear Guest,to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service to all our guests and are delighted to know that we met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Kimberly-Anne

Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Kimberly-Anne,We're thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional service and a comfortable experience for all our guests. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Chena

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Chena, Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. If there is anything specific we could have done to improve your stay, please feel free to reach out to us directly so we can address any concerns. We value your feedback and hope to have the opportunity to host you again in the future.

8/10 Good

Kisha

Housekeeping was amazing! So thankful
Stayed 5 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Kisha,Thank you so much for your kind words about our housekeeping team! We're thrilled to hear that they exceeded your expectations during your stay. Our dedicated staff takes great pride in ensuring a clean and comfortable environment for all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kelvin

Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Kelvin,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to welcoming you back soon.

10/10 Excellent

mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Clean rooms.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello mike,Thank you for your positive feedback! We're delighted to hear that you had a great stay and found our rooms to be clean. We strive to provide a comfortable and enjoyable experience for our guests. If you have any further feedback or suggestions, we would love to hear from you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience at our property. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

LaToya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was well maintained and clean inside. I reserved a few nights for a person in need of shelter. They treated my guest with care and respect.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello LaToya,Thank you for taking the time to share your positive experience at our hotel. It's great to hear that our team provided exceptional care and respect to your guest in need. We are committed to maintaining a clean and well-maintained environment for all our guests. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness
The check-in staff was not the greatest. But other than that I was only there one night so it was okay.
Stayed 5 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Jennifer, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during check-in. Our team is always looking for ways to improve the guest experience, and your comments will be taken into consideration. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless stay.

4/10 Poor

Will

Traveled with family
Disliked: Amenities, property conditions & facilities
The smoke detector kept beeping throughout our stay
Stayed 7 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Will, We apologize for any inconvenience caused by the smoke detector. Our staff is committed to ensuring a comfortable stay for all guests. We appreciate your feedback and will address this matter with our maintenance team to prevent recurrence. Thank you for bringing this to our attention.

2/10 Terrible

Jeffery, Gibsonville

Liked: Staff & service
Disliked: Cleanliness
There was a lot of noise each night we stayed which made it hard to sleep. The breakfast did not consist of any kind of meats
Response from Manager on Nov 21, 2023
Hello Jeffery, We apologize for any inconvenience caused by the noise during your stay. Our team strives to maintain a peaceful atmosphere, but unfortunately, we cannot always control the behavior of other guests. Regarding breakfast, we appreciate your feedback and will consider expanding our protein options in the future. We value your input and thank you for bringing these matters to our attention.

4/10 Poor

Michele

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel nasty siety noisy breakfast horrible hot chocolate white coffee like water don't recommend
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Michele, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

6/10 Okay

Reginald

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Reginald,We desire to provide every guest with a pleasant stay, so I’m very sorry that we let you down on this visit. We appreciate your rating and hope to have the opportunity to deliver a more positive experience on a return visit.

10/10 Excellent

Summer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Summer,Thank you for taking the time to leave your review. We truly value feedback from our guests. We're sorry to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

4/10 Poor

Gabrielle

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hot tub and pool is what really saves this property from being absolutely terrible. The area is kind of sketchy and the room my partner and I had was almost like they didn’t even clean it. The sheets had stains and hair on it. The floor was dirty. The desk chair had paint stains all over it. The walls are paper thin in the building so you could literally hear everything. Aside from the lobby, the interior of the building needs some updates as well as the rooms.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Gabrielle,Thank you for sharing your feedback with us. We apologize for the inconveniences you encountered during your stay. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We will address your concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your comments regarding the pool and hot tub, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 Terrible

Gloria

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy during college football season
It was a college football homecoming weekend and the guest at the hotel were loud all in the hallway after 12am until daybreak.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Gloria,We apologize for any inconvenience caused by the noise during your recent stay. We strive to maintain a peaceful environment for all our guests and appreciate you bringing this to our attention. We would like to remind you that we have a 24-hour front desk, so please don't hesitate to contact us if you experience any disturbances in the future.

6/10 Okay

Taurica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Taurica, We appreciate you taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we will share it with our team for future improvements. Please don't hesitate to contact our management team directly to discuss your concerns further. Thank you again for sharing your feedback with us.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Aug 2023
Response from Manager on Oct 27, 2023
Hello Vanessa,Thank you for your positive feedback! We're glad you enjoyed your stay with us.

10/10 Excellent

BRIDGET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great. Staff was friendly and helpful. Hot tub felt great
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello BRIDGET,Thank you for your kind review! We're thrilled to hear that you enjoyed our affordable prices, friendly staff, and our relaxing hot tub. We hope to welcome you back soon!

8/10 Good

Gregory

Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Gregory,Thank you for your feedback! We appreciate your positive rating and hope to exceed your expectations on your next visit.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Arturo,Thank you for your excellent rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Ching

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Ching,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Sigrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hi Sigrid,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Kash

Liked: Staff & service
Disliked: Amenities
Great property they jus need to fix the lock on outside doors and clean the pool and hot tub
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Kash ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

2/10 Terrible

Linwood

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Linwood, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Melvin,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Ivan

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Ivan,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Terrible

Karla

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable and the room was spacious, if you can get over how dirty it was. The toilet was not cleaned. We HAD to wear our Crocs in the shower. The floor was sticky. Parts of the furniture were falling off. Some of the lights and outlets didn't work. Stains on the comforter. Stains in the shower. It was just nasty. We removed the sheets and put our travel blankets over them to make do.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Karla, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Kristine

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Don't be fooled,beds we doubles, no queens
False advertising. I reserved a room with two queen beds. Got two doubles, dirty pillows case with makeup stains, food on the blue foot stool. Something weird foam stuff in the freezer.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Kristine,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

Ilayaraja

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
the room is too humid to stay. floor was too dirty and sticky. All the bed, lamps and chairs were rusty. it seemed like all these were taken from some used auction or good will store. Property owner have to do something about this on the Positive side, pool was good and this property offers good breakfast. Staff is responsive.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Ilayaraja, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 Excellent

Totieana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in on the 17th and it was very easy to check in Sandy (which i hope is his name ) Jake and all the staff very friendly. I decided to extend my stay and Sandy was very helpful with helping me decided to book in person rather then online. During our first extended stay we had people in the room next door who were loud and were smoking (i didnt want to be charged when it wasnt me smoking) i went to the front desk and Sandy was very professional he waited till i went back in to my room and then handled the room next door. He was very calm with them even though they were argumentative and lying about smoking he asked them to leave the property (100 percent smoke free and there is a sign saying you will be put out) they then decided to destroy the room i could hear them breaking class and throwing things around. I felt pretty bad but Sandy told me its not my fault that they acted like that and those kinds of people are not welcomed . A couple days later i decided to extend my stay one more time and was placed in the room that was damaged when i moved into the room everything was replaced and it was clean only negative thing i can say is maybe sweep a little better and make sure the shower is rinsed there was hair. I asked to be moved to a bigger room (the room was small for me and my son and my friend we came from a handicap room which was huge i went into a king suite with a kitchenette.It was amazing. Great stay overall will be back !!!
Stayed 5 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Totieana, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

8/10 Good

Mary

Traveled with partner
The rooms were good the bed was alright, when I went to ask for towels from the housekeeper that was on my floor which was second was not friendly at all, but the one on 1st that told me to ask the housekeeper on my floor was very nice and kind. One thing that I was mad about is the prixe I got my app was not what I paid they add fees when I got there. That's not right
Stayed 2 nights in Aug 2023
Response from Manager on Aug 17, 2023
Hello Mary, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

MICHAEL, Chesapeake

Traveled with group
Disliked: Cleanliness
The bathroom needs a deep cleaning.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello MICHAEL, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Tonya,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hello Tonya,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.