Nice hotel but the staff makes it awesome!
Posted Sep 12, 2016
The only reason this hotel isn't a 5 star is because the beds were uncomfortable for me, but that's such an individual thing. From the moment I checked in I felt like I had known the staff that I met for years. I apologize that I didn't make a mental note of everyone names, the only name I remember is Joey who checked me in. He is so professional, caring and friendly! The two ladies I met who prepared the wonderful breakfasts on Thurs, Fri, Sat and Sunday morning (9/8-9/11/2016) went out of their way to make sure everything was well stocked and presented. They greeted each guest and seemed to genuinely enjoy their jobs, a rare sight these days. the last morning I met several ladies at the reception desk as I was leaving and they could not have been nicer. What I really liked is the employees were doing their jobs but they clearly enjoyed each other's company and that definitely affected how they treated the guests. I called the front desk because I couldn't figure out why my room phone was dead and the lady that helped me that night (9/10) was also top notch. Whoever clean d my room (413) kept it in top notch shape and that was very much appreciated! Again, I am so sorry that I didn't write down the names of everyone, I hope that the management is able to figure out who they were by the dates and times I listed. Thank you everyone, I'll see you in April!
Comment from Hotel Management
Sep 19, 2016 by Jessica Singer, Operations Manager, Hotel Management
Thank you for your awesome review about our hotel! I'm so glad to hear that you enjoyed your stay with us. I will pass along all of your kind words to our staff. We can't wait to see you in April!