Ratings based on 560 Verified Reviews

4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location and very helpful staff

Posted Oct 12, 2016
Location: Il Giardino Ristorante is located practically across the street on Atlantic Ave. It is wonderful!!! You must eat here.
We enjoyed our stay at SpringHill Suites. All rooms are ocean-front and roomy. The beds are comfortable, which is key! The staff was very friendly and helpful. Location is the best feature, of course. The hotel is beach-front and very close to shopping and dining. (Check out Il Giardino, right across the street, for the best dinner in town!) Breakfast is included and the offerings are better than many "included" breakfasts. The only thing we found missing was an in-room safe. They are not available but there are safe deposit boxes (which we didn't use) available at the front desk. We would recommend the hotel.
Comment from Hotel Management
Oct 12, 2016 by Nikki, Hotel Management
Thank you so very much for choosing to stay with us and taking the time to inform us about your visit. We are pleased to learn you enjoyed your time at our hotel. We hope to see you again when you are in Virginia Beach!
5 out of 5
by A verified traveler

Posted Oct 5, 2016 on Hotels
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave us a positive rating. We hope you will choose to stay with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice hotel steps from the beach

Posted Oct 3, 2016
Hotel was up to date, super cute decor. Breakfast was good and coffee was fresh. A few issues, room had an odor but aired out quickly with balcony door left open, coffee pot was left with a moldy teabag in it, and I was charged double for my stay, whomever checked me in didn't realize I had already paid through Expedia and charged me again, but front desk was able to get that corrected quickly. Overall it was a nice stay.
Comment from Hotel Management
Oct 5, 2016 by Nikki, Hotel Management
Thank you for taking the time to review our hotel and share your feedback. We will use your comments to improve our operation. We hope you will choose to stay with us again in the future!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2016 on Orbitz
Housekeeping was terrible. The garbage wasn't taken out for 3 days. There was a layer of dust on TV stand, tables, lamps and on top of the toilet tank. Soap dish and sink counter was never cleaned. One day we returned to the room after 4 pm and it still hasn't been cleaned, even though the housekeeping cart was right outside when we left at 10 am. 6 hours was not enough to tidy up the room? Housekeeping never restocked shampoos and conditioners and lotions. We had to call for it twice during our stay.
Comment from Hotel Management
Oct 5, 2016 by Nikki, Hotel Management
Thank you for taking the time to review our hotel. I am very sorry you were not satisfied with your stay. Please know that your comments have been addressed with our staff for improvement. Again, I am sorry we disappointed you and hope you enjoy the rest of your year.
5 out of 5
by A verified traveler

Posted Sep 20, 2016 on Hotels
The room was decorated very beautiful and the bed and pillows were very comfortable
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you for letting us know that you enjoyed your stay with us. We appreciate your taking the time to complete a review and hope you will visit us again when you travel to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from west virginia

Posted Sep 19, 2016
Hotel staff is very friendly. The hotel was clean and well maintained, the decor is super cute and modern. The breakfast was excellent!
Comment from Hotel Management
Sep 20, 2016 by Nikki, Hotel Management
Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. We are glad to hear everything was to your satisfaction during your recent stay. We will look forward to seeing you again when you travel to Virginia Beach!
5 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave us a positive rating. We hope you will choose to stay with us again in the future!
5 out of 5
by A verified traveler

We'll be back

Posted Sep 19, 2016 on Hotels
Everyone was so nice. Breakfast buffet was good. Room was clean
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you so very much for your comments. We are glad you enjoyed your stay and that we were able to accommodate your needs and hope we exceeded your expectations. We look forward to seeing you again for your next getaway to Virginia Beach!
5 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave us a positive rating. We hope you will choose to stay with us again in the future!
4 out of 5
by A verified traveler from North Carolina

Great place for families with kids!

Posted Sep 14, 2016 on Hotels
Very fast and pleasant check in. Having to have to use the key card to take the elevator to the parking garage was a real Hassel, especially when checking out. Breakfasts were good and easy to manage with small kids. Great to walk out right onto the beach!
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel and share your feedback. We will use your comments to improve our operation. We hope you will choose to stay with us again in the future!