Ratings based on 565 Verified Reviews

4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Jersey

Posted Apr 14, 2017
The hotel isn't maintained very well. Upon arrival we found garbage in our room. The glass sliders to our balcony looked like they've never been cleaned. It seems ridiculous to not have a hotel bike rack. Parking is horrible! When we were departing the staff was using the luggage carts to carry in inventory. Why wouldn't you wait until checkout is over? The breakfast constantly ran out of fruit. While the location is nice, it certainly isn't a favorite hotel for our family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel on the boardwalk

Posted Jan 24, 2017
Pros: Location, room size and comfort, water view, breakfast choices.
Cons: Bath towels were small and thin - like those in cut-rate motels and a disappointment for a Marriott property.
Location: On south end of boardwalk, walking distance to some restaurants and shops, short drive to seafood restaurants at Rudee Inlet and Virginia Aquarium.
Searched for a nice waterfront hotel for 3-day weekend getaway. This had best combination of features and price. We were well pleased. All rooms are spacious with a water view and balcony. Saw dolphins from there one day. Will consider staying here on another trip to VA Beach.
5 out of 5
by Russell

Snow On the Beach

Posted Jan 14, 2017 on Hotels
We have been coming here for the last five years for our anniversary. We always enjoy it. This year there was a snow storm during our visit and it was beautiful.
5 out of 5
by Tom

This traveler left a rating score only Posted Dec 31, 2016 on Hotels
5 out of 5
by Tammie

Very clean and convenient to the local events

Posted Dec 30, 2016 on Hotels
We have a service dog and they welcomed him with open arms. The staff was super nice. Breakfast was really nice and everything was really clean. Location was awesome. I really enjoyed my stay and will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from va

Great ocean view.

Posted Dec 29, 2016
Room had great ocean view. Room was spacious and there were a lot of amenities. It also includes buffet breakfast with dinning tables with ocean view.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

What a way to kick off the Christmas season!

Posted Nov 29, 2016
Pros: The location was fantastic and literally right on the beach. Easy walks to restaurants, bars, night clubs, shopping, and more. Trendy décor!
Cons: I would love to have seen some outdoor firepits on the sundecks. The space is there- why not make it a fun gathering place for winter fun?
Location: Located right on the boardwalk/beach on 9th Street. We walked all the way to 33rd Street and back several times and felt safe doing so.
We stayed in a beautiful oceanfront room on the 9th floor with the intent to decompress and prepare for the holiday season kicking off on Thanksgiving weekend. It was wonderful to walk the Boardwalk and enjoy the Christmas lights and scenery right on the beach while enjoying complimentary coffee from the hotel lobby. And of course, who wouldn't be happy waking up to sunrise on the ocean? Every employee of Spring Hill Suites we interacted with was in great spirits from the front desk to housekeeping and security.
Comment from Hotel Management
Dec 5, 2016 by Nikki, Hotel Management
Thank you so very much for your comments. We are glad you enjoyed your stay and that we were able to accommodate your needs and hope we exceeded your expectations. We look forward to seeing you again for your next getaway to Virginia Beach!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

nice hotel on the beach

Posted Nov 27, 2016
great place to stay on the beach. boardwalk was seasonally decorated. great for walking, jogging, and biking. good complimentary breakfast. room was clean and comfortable with a balcony for sitting outside watching the action on the beach and viewing a sunrise.
Comment from Hotel Management
Dec 5, 2016 by Nikki, Hotel Management
Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. We are glad to hear everything was to your satisfaction during your recent stay. We will look forward to seeing you again when you travel to Virginia Beach!
3 out of 5
by A verified traveler from richmond

Heatpump extremely loud.

Posted Nov 19, 2016
Spent two nights. Heatpump extremely loud. Requested sheets n clean glasses. Was told they didn't have any king sheets and she got dirty used glasses from the room next door, sprayed some solution in them and gave them to us!!! We told her no thanks & used plastic cups.
Comment from Hotel Management
Nov 23, 2016 by Nikki, Hotel Management
We are sorry that your stay did not meet your expectations. We take all guest feedback seriously, and have thoroughly researched this matter. Your comments have been addressed with our team for improvement, as this is not the type of service we strive to provide. We hope to have another opportunity to better serve your lodging needs in the future.
4 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
We had a 1 bedroom suite that was spacious enough for 6. Very nice TV's in each room, nice indoor pool and spa that the kids really enjoyed. And awesome views of the ocean.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for letting us know that you enjoyed your stay with us. We appreciate your taking the time to complete a review and hope you will visit us again when you travel to the area.