DO NOT STAY HERE!
Posted Sep 12, 2016
The staff was unfriendly (at best) and most were rude. I booked an oceanfront room with 2 queen beds and when I arrived we had a "partial" view room with one king. The view was of the parking lot! When I asked the front desk person about it, she said that was what I booked. Even after showing her my Expedia confirmation, she said that was what Expedia sent her. And, there were no other rooms available so we were forced to stick with the room. Which, also, was not clean, and the phone didn't work. The towels felt like sandpaper, the locks on many of the external didn't work or weren't even present. And the parking situation is horrendous. Do not stay at this hotel! On a positive note, when I called Expedia about the problem, they were very gracious and did everything they could to help me out, including trying to find me another hotel. Alas, they were unable to but the customer service rep was awesome! Way to go Expedia for trying to help your customer out!
Comment from Hotel Management
Sep 19, 2016 by Guest Relations Manager, Hotel Management
I'm sorry to hear that you did not enjoy your stay with us and you were disappointed with the services from our staff on duty. Your comment on the issues you experienced with the booking will be escalated, we will make certain similar issue is avoided moving forward. We hope to see you again soon. Have a great day!