Comfortable suite, good location, mostly friendly
Posted Oct 14, 2016
We arrived as Hurricane Matthew was leaving, so we weren't sure if we would be able to get there because of the flooding. No refunds means NO refunds, so we braved it: we were able to get there with no problem, and had a great stay. Hotel staff were mostly very friendly and helpful, and the suite was nice. Our room had kind of old dirty carpet, but it appeared they are in the process of changing carpets. One of the two pools-- the one actually deep enough to swim in-- was closed for most of our stay and very cold once it was finally open, but the other pool was warm, and not crowded. The hot tubs were lovely. It is very conveniently located, parking is easy, the bed and pillows were comfy and the shower was wonderful. We did have to tell the diamond resort representatives a couple of times that we weren't going to go to the informational gathering, but they were pleasant about it. Things that did not bother me but might bother others:1) our suite was on the first floor on the corner of 7th and Pacific, and between traffic, the nightly dumpster-moving across the street, the ice machine and elevator in the hallway and the child (who sounded heavy) running up and down the hallway above, it wasn't always quiet. 2) The ceiling in our bathroom sprung a leak b/c of a hot water heater upstairs. The gentlemen on staff fixed the leak but nobody ever came to clean the mess. Housekeeping doesn't come during your stay, which I liked (plenty of towels provided, incl. beach).