Posted Nov 21, 2016 on Hotels
The area was great for our stay, the hotel is outdated, carpet in hallway and room had stains on it, walked in the room and it was 78 degrees, so hot, thermostat set on 78 degrees with 75 degree outside temps. Room was hot at night even with the air on, thermostat only went to 68, never really cooled off. Bed was like a board and pillows were horrible. No extra toilet paper left, had to call housekeeping, no results, had to call front desk that evening after room had been made up. Gripping on bottom of tub looked so dirty, sure it was from many years of use, not very nice to look at. Other guest very loud at 11pm, running in hall, laughing, I had to ask them to please quiet down, noise went on and on, slamming doors.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for staying with us recently and taking the time to tell us about your experience. We are so glad you enjoyed our beautiful location on the Chesapeake Bay with private beach access and close proximity to lots of great local attractions like First Landing State Park and the Cape Henry Lighthouse. We'll be sure to review all of your comments with our housekeeping team to review what may have taken place during your stay, and we are sorry to read some other guests may have disturbed your visit. This winter we are looking forward to upgrades like new carpeting, new sofa beds, and new TVs in all our rooms for our guests to enjoy. We truly hope you enjoyed your visit to the Virginia Beach area and appreciate your feedback.