Ratings based on 732 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
55% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Nice hotel. Loved the view of downtown Norfolk.

Posted Nov 29, 2016
Loved the lights of downtown Norfolk at night. We enjoyed our stay there on our first visit to Norfolk.
2 out of 5
by A verified traveler from US

Not great

Posted Nov 21, 2016
Check in staff was great, room did not really seem ready when we got to it. Drawers were all opened, lights were on and TV was left on. Booked a king room and was given two doubles because a king was not available. Bed was very uncomfortable. Hotel staff working on the floor were loud and obnoxious..screaming back and forth to each other not being considerate of guests who were sleeping.
3 out of 5
by A verified traveler from Parkton, United States of America

Repeat Work Stay in Norfolk

Posted Nov 1, 2016
Pros: Convenience of location, access, reception staff, price, room comfort and Black Tuna restaurant.
Cons: Fits my needs.
Location: About 5 minutes by car to Norfolk Downtown / Water front; across from the Greyhound Bus Location; not necessarily an area for an evening stroll
Have stayed here several times over the last years when working in Norfolk. Perfect place for a good night sleep. Renovations has the rooms cleaned and upgraded ... in particular air conditioning now equipped with automatic thermostat. Rooms have all bare necessities one would expect. Highlight is and always has been to me the fact that officers and crews of the MSC (Military Sea Lift Command) are lodging here ... at times one can hear great sea stories at the bar but ... the real secret is the food at the Black Tuna restaurant/Bar. That MSC Crabmeat Burger with fries or the Tuna Tacos !!! with a nice selection of draft beers ... beats many white tablecloth restaurants.
Comment from Hotel Management
Nov 14, 2016 by Tiffany J, Hotel Management
Thank you so much for your business and for your detailed review of your experiences here! We are ecstatic that you enjoy our restaurant and the location! Please make sure you come back to visit soon! We appreciate you making this your hotel of choice while in the Norfolk area.
2 out of 5
by A verified traveler from US

Check-in was pleasant

Posted Oct 29, 2016
Greeted by wonderful front desk staff and very nice restaurant but the rooms had old beds and disgusting bathtubs in both rooms we were given. The company should be embarrassed to rent rooms with the condition of the tub and beat up furniture. It was walking distance to the mall. Spend a few more dollars and stay somewhere else.
1 out of 5
by A verified traveler from US

Posted Oct 19, 2016
Pros: Location
Cons: Everything
We were told that the suite had a full size refrigerator and it did not, and I needed one. We were told the room slept 5 and that the couch turned into a bed. It did not turn into a bed. The bathroom was under construction and was not cleaned before we arrived in our room. There were dead cockroaches on the carpet. The blinds did not open and shut, they were broken, and the rolling chair was broke.
5 out of 5
by A verified traveler from norfolk va

Hotel downtown for Navy Ball

Posted Oct 10, 2016
The staff was so very nice to us. We were stranded due to flooding and they were patient and kind.
Comment from Hotel Management
Nov 14, 2016 by Tiffany J, Hotel Management
Thank you for your feedback! Glad we could assist!
2 out of 5
by A verified traveler from New Jersey

Looks may be decieving!

Posted Oct 8, 2016
Pros: The lobby was very impressive and there is a nice bar with billiard tables.
Cons: poorly lit bathroom with discusting grout, peeling caulk and running toilet. Broken sleep number bed with tiny little pillows. $10 extra to park!
Location: Good nightlife and restaurants in walking distance
Comment from Hotel Management
Oct 10, 2016 by Tiffany J, Hotel Management
Thank you for your stay and for your feedback about your visit. We will work hard to fix the issues you mentioned. Thanks for letting us know.
4 out of 5
by A verified traveler from Cincinnati, OH

Older hotel, close to Nauticus

Posted Oct 3, 2016
Cons: Some updates and minor repairs. Everything worked just showing it's age.
Location: Centrally located. Close to Nauticus and naval base.
Place was clean. Staff very friendly and helpful. Older hotel, needs some TLC. Fitness room was hot, common problem of hotel fitness rooms.
Comment from Hotel Management
Oct 10, 2016 by Tiffany J, Hotel Management
Thank you for your stay and for your feedback about your visit. Our guests voice is important to us and we appreciate you letting us know where we are doing well and where we can improve. Come back again soon!
4 out of 5
by A verified traveler from Queens

Nice hotel

Posted Sep 3, 2016 on Hotels
We were given an upgrade upon arrival, which was a very nice surprise. Staff was very friendly & room was very clean.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for the nice feedback about your stay! We hope you will choose us again next time you are in the area!
4 out of 5
by A verified traveler

Posted Aug 30, 2016
We like the location down town walking distance to the mall and restaurants. Staff was nice.
Comment from Hotel Management
Sep 7, 2016 by Tiffany J, Hotel Management
Thank you for your recent stay with us and for your feedback. We are glad you enjoyed your stay and we hope you come back soon!