Ratings based on 1,834 Verified Reviews

3.4 out of 5
62% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

My family and kids loved it!

Posted Apr 27, 2017
Nothing but good things to say. Patio Doors might need some new weatherseal facing the oceanfront, but it wasn't a big deal.
2 out of 5
by A verified traveler from watkins glen Ny

Posted Apr 20, 2017
Pros: If you could check in on time the room would of been terrific!
Cons: listed above
Location: beach, museum
We waited 3 hours get our room, disappointd we couldnt enjoy the view as it was to late plus we were over the parking garage and couldnt even see the ocean! The television was broke they did bring another one the air conditioning didnt work!
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
It is important to us that all our guests receive the highest level of customer service. We hope you will accept our apologies about the wait time getting into your room. Please know this is not the typical experience our guests receive and we are doing everything we can to ensure this will not happen in the future. It's our hope you loved the Virginia Beach area and all the great attractions nearby like the Virginia Aquarium and Marine Science Center. Thank you for staying with us and for giving us your feedback.
1 out of 5
by A verified traveler from G

baf egg in Easter

Posted Apr 20, 2017
The location was nice. My stay was for 6 days. They never cleaned without me complaining three times to front desk. Never received new towels without me asking the person in the hallway for some and never emptied the garbage without, again asking someone I saw in the hallway. A carpet cleaning machine running all day outside the pool area. Noise all night long. Door slamming close to the exit door. The indoor pool and nonjet hot tub were so dirty clogged with hair balls . The restaurant had a good waiter and Tiki Tuesday tacos were good for the price. Will not recommend a stay here to friends. We will stay somewhere else in future trips.
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for telling us about your recent experience and we are so glad you loved Tiki Tuesday tacos. We like to read when our guests enjoy a delicious meal and fun food options while staying with us. The rest of your comments will be reviewed with our housekeeping teams so we can look into what took place during your stay because this is not the experience our guests usually have. We pride ourselves in offering the highest level of customer service for our guests and will do everything we can to ensure comfort and convenience for our guests are top priorities.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Va

Loved the location!!

Posted Apr 18, 2017
We have been going to Va beach for years and this was the best location yet! You feel like you have your own private beach! The rooms were very clean and nice! The only reason We won't give it a 5 is they were understaffed and housekeeping did not clean or respond quickly. But we will go back!! Great location!
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Awesome! We absolutely love the photos and thank you for sharing them with us. It is like our guests have their own private beach when they stay with us, clean and quiet away from the crowds of the boardwalk but close enough to still enjoy all the fun activities Virginia Beach has to offer. Thank you so much for staying with us and taking the time to post your helpful comments and awesome review! We would love to have you stay with us in Virginia Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from middletown de

Right on the beach! Pet friendly!

Posted Apr 18, 2017
The hotel was busy the day we arrived and we had to wait for our room ( they comped a night) and there were a lot of angry people but the hotel staff was unfailingly polite and accommodating throughout our stay. We got towels right away after calling housekeeping and our pet friendly room was a balcony view of the ocean! I'll be coming back if ever I'm on VA beach again!
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Yes, we are pet friendly and our guests absolutely love our location right on the beach! Making sure all our guests receive polite, friendly, and attentive service is extremely important to us and we are glad you got to see this during your recent stay. We hope you and your furry family members will be back to stay with us in beautiful Virginia Beach again soon.
1 out of 5
by A verified traveler from WI

Do not stay here!

Posted Apr 4, 2017
I reserved a room off Expedia thinking it was oceanfront view. When I checked in, it was facing the backside of the building with NO ocean front view. After arguing with Expedia, they said no refunds is the policy. The front desk gave my a room at my rate originally given, which saved $200. The room had NO microwave, the heat did not work except on high at 80 degrees, the hot tub had hair and white stuff floating on top of the water, and the parking ramp was narrow and cramped. The restaurant was very overpriced. The cleaning lady banged the door on the latch numerous times and was noisy while cleaning the room next to mine when I was trying to take a nap. DO NOT STAY HERE!
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
We appreciate you staying with us and hope you will accept our apologies that your stay was less than perfect. It is disappointing to see that there were room type discrepancies with your initial reservation yet we did what we could to best accommodate you. Your comments will be reviewed quickly with our housekeeping team to ensure all our guests receive the best service. Thank you for staying with us and we appreciate your helpful feedback. We do hope that you got to enjoy the great Virginia Beach area and beautiful beaches while you were here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view

Posted Mar 25, 2017
The revenue manager, Liz should never do customer service. I would have gone to another hotel if I had not booked it. Just calling to confirm and she is not pet friendly and gave personal opinions and very harsh. I was pleasantly surprised the staff were kind and the hotel was pet friendly and calm. I was nervous every about staying there after the confirmation call I made. The view was excellent and beach access.
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
What beautiful photos! Thank you so much for sharing them with us and we're absolutely thrilled you enjoyed such an awesome stay with our friendly and attentive team members. We'll be sure to review all your comments with our team to ensure that we always offer the kind of friendly and attentive service you received once you arrived. We truly appreciate your helpful feedback and hope you will come back to stay with us again to enjoy some of those beautiful views and relaxing beach time!
4 out of 5
Recommended
for Families
by A verified traveler

daughter's 21st birthday celebration

Posted Mar 20, 2017
Pros: Away from the hustle of the boardwalk
Stayed on the18th floor in a newly renovated oceanfront room. Hotel staff was very welcoming. We had a pleasant time at the bar and our daughter got a kick out of ordering her first drink at the bar.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Happy Birthday to your daughter! We're so glad we got to celebrate with you and your daughter in Virginia Beach, and even more happy to read that you enjoyed a comfy, newly renovated room with our brand-new furniture and incredible oceanfront views from the 16th Floor. Our location on the North End of the Virginia Beach Oceanfront is definitely a guest favorite to enjoy the peaceful semi-private beach, but still with close access to the hustle and bustle at the boardwalk. It would be our pleasure to have you and your family return to stay with us again in Virginia Beach!
4 out of 5
Recommended
for Everyone
by A verified traveler

Best asset - right on best stretch of beach

Posted Mar 2, 2017
Pros: Location - beach access + amenable staff that allowed us an early check-in and a late check-out
Cons: temporary renovation created some inconvenience and noise
Location: beach, oceanfront restaurants and shops
Great location away from the crowds and right on the beach, free self-parking, under renovation so new carpet and furniture going in; free wi-fi
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
We totally agree we're on the best stretch of beach! Semi-private beach access, a peaceful location on Virginia Beach's North End, and gorgeous ocean views all make it such a great spot that we're so glad you loved. We truly appreciate your patience while we upgrade to make our guests' accommodations even better, too. Thank you so much for staying with us and we're so glad you loved Virginia Beach. Please stay in touch with us and come back to visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore MD

Nice hotel close to the beach

Posted Feb 27, 2017
Pros: Close to beach
Cons: Nothing
Location: The beach and tennis
Had a nice relaxing time. Spent time on the beach and played tennis with friends.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Fantastic! We're so glad you had such a nice relaxing time and got to play tennis and enjoy our beautiful, semi-private beach. It would be our pleasure to have you return to enjoy another relaxing trip the next time you visit the Virginia Beach area. Thank you for staying with us and giving us your kind comments about your stay.