Do not stay here!
Posted Apr 4, 2017
I reserved a room off Expedia thinking it was oceanfront view. When I checked in, it was facing the backside of the building with NO ocean front view. After arguing with Expedia, they said no refunds is the policy. The front desk gave my a room at my rate originally given, which saved $200.
The room had NO microwave, the heat did not work except on high at 80 degrees, the hot tub had hair and white stuff floating on top of the water, and the parking ramp was narrow and cramped. The restaurant was very overpriced. The cleaning lady banged the door on the latch numerous times and was noisy while cleaning the room next to mine when I was trying to take a nap. DO NOT STAY HERE!
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
We appreciate you staying with us and hope you will accept our apologies that your stay was less than perfect. It is disappointing to see that there were room type discrepancies with your initial reservation yet we did what we could to best accommodate you. Your comments will be reviewed quickly with our housekeeping team to ensure all our guests receive the best service. Thank you for staying with us and we appreciate your helpful feedback. We do hope that you got to enjoy the great Virginia Beach area and beautiful beaches while you were here.