Ratings based on 1,824 Verified Reviews

3.4 out of 5
62% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view

Posted Mar 25, 2017
The revenue manager, Liz should never do customer service. I would have gone to another hotel if I had not booked it. Just calling to confirm and she is not pet friendly and gave personal opinions and very harsh. I was pleasantly surprised the staff were kind and the hotel was pet friendly and calm. I was nervous every about staying there after the confirmation call I made. The view was excellent and beach access.
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
What beautiful photos! Thank you so much for sharing them with us and we're absolutely thrilled you enjoyed such an awesome stay with our friendly and attentive team members. We'll be sure to review all your comments with our team to ensure that we always offer the kind of friendly and attentive service you received once you arrived. We truly appreciate your helpful feedback and hope you will come back to stay with us again to enjoy some of those beautiful views and relaxing beach time!
4 out of 5
Recommended
for Families
by A verified traveler

daughter's 21st birthday celebration

Posted Mar 20, 2017
Pros: Away from the hustle of the boardwalk
Stayed on the18th floor in a newly renovated oceanfront room. Hotel staff was very welcoming. We had a pleasant time at the bar and our daughter got a kick out of ordering her first drink at the bar.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Happy Birthday to your daughter! We're so glad we got to celebrate with you and your daughter in Virginia Beach, and even more happy to read that you enjoyed a comfy, newly renovated room with our brand-new furniture and incredible oceanfront views from the 16th Floor. Our location on the North End of the Virginia Beach Oceanfront is definitely a guest favorite to enjoy the peaceful semi-private beach, but still with close access to the hustle and bustle at the boardwalk. It would be our pleasure to have you and your family return to stay with us again in Virginia Beach!
4 out of 5
Recommended
for Everyone
by A verified traveler

Best asset - right on best stretch of beach

Posted Mar 2, 2017
Pros: Location - beach access + amenable staff that allowed us an early check-in and a late check-out
Cons: temporary renovation created some inconvenience and noise
Location: beach, oceanfront restaurants and shops
Great location away from the crowds and right on the beach, free self-parking, under renovation so new carpet and furniture going in; free wi-fi
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
We totally agree we're on the best stretch of beach! Semi-private beach access, a peaceful location on Virginia Beach's North End, and gorgeous ocean views all make it such a great spot that we're so glad you loved. We truly appreciate your patience while we upgrade to make our guests' accommodations even better, too. Thank you so much for staying with us and we're so glad you loved Virginia Beach. Please stay in touch with us and come back to visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore MD

Nice hotel close to the beach

Posted Feb 27, 2017
Pros: Close to beach
Cons: Nothing
Location: The beach and tennis
Had a nice relaxing time. Spent time on the beach and played tennis with friends.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Fantastic! We're so glad you had such a nice relaxing time and got to play tennis and enjoy our beautiful, semi-private beach. It would be our pleasure to have you return to enjoy another relaxing trip the next time you visit the Virginia Beach area. Thank you for staying with us and giving us your kind comments about your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Perfect stay for quiet off season getaway

Posted Feb 22, 2017
My husband and I just returned from the most excellent stay at this hotel. I booked by phone and didn't realize I had booked a suite because the price was incredible. We were so pleasantly surprised when we arrived. Our room had a view of the ocean and busy strip a few miles away so we saw sunrise and sunset every day. We had two private decks with a small kitchen living room combo adjoining our king size bedroom and bathroom. The room was clean and stocked with coffee for our stay. We both immediately wished we had longer to be here than just the three nights we booked. It was dog friendly so we were thrilled to by accompanied by our smaller hound dog. There is not a single person that worked at this hotel that did not greet us or engage in conversation. This includes the construction crews working on their winter remodel and restaurant staff. The atmosphere was professional and friendly. They are remodeling so there was active construction while we were there though we never heard anything and it in no way obstructed our stay. I have not even reached the best part. This hotel is completely secluded and in the North End neighborhood side of the beach a good two miles from the craziness of that area. At times when I walked the beach I felt like I had booked my own private beach. At six months pregnant and hanging with my dog I could not have possibly loved this more. We plan to be back next February (and every winter there after) next time as a family of four
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Your perfect score is truly appreciated and we're so glad you enjoyed such an excellent stay with us recently. Nothing makes us happier than knowing you and your growing family are creating wonderful memories with us and we can't wait to have you return to stay with us again. We also love the photos, thanks for sharing! We're glad our pet-designated rooms allow for guests like you to travel with your furry family members, too. It's wonderful to read you enjoyed the beautiful sunrises and our gorgeous semi-private beach access. Thank you so much for staying with us and sharing your feedback. We'll be sure to let our team know they offered the highest level of customer service all our guests deserve. We're looking forward to seeing you and your family again during your next trip to Virginia Beach!
3 out of 5
by A verified traveler

Hotel Needs Improvements

Posted Jan 30, 2017
Good to know that the hotel is going through a renovation, because the room was very dated! And also dusty! There was no directory in the room regarding hotel info, No TV Guide, room could use a microwave, but the view was beautiful & staff was great! But don't think I will stay there again!
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
We're so glad you enjoyed our gorgeous location and beautiful ocean views during your recent stay with us! We'll be sure to let our team know they upheld the highest level of service that we expect all our guests to receive, too. And we do appreciate your patience while we continue to upgrade this winter with brand new furniture for every room of the hotel. Thank you so much for staying with us and for your helpful feedback. We hope you will consider returning to stay with us again and enjoy our improvements the next time you visit Virginia Beach!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dinwiddie, VA

Quiet, oceanfront

Posted Jan 23, 2017
Always enjoy coming to this hotel in the off season. Very quiet, located in residential area so you don't have to deal with the "noisyness" of town. The only issue is the hotel has a restaurant/bar and the halls can become loud with obnoxious party-goers.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Wonderful! Thank you so much for returning to stay with us again this year. Our beautiful location on the North End of Virginia Beach is fantastic for all our guests including those that want a little more peace and quiet, but still with close proximity to the events and attractions at the Virginia Beach Boardwalk. We hope you enjoyed our gorgeous ocean views, semi-private beach area and warm indoor pool. Thanks again for staying with us and taking the time to provide your helpful feedback. We look forward to seeing you again the next time you visit the Virginia Beach area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Beautiful hotel

Posted Jan 23, 2017
My fiancé and I ended up getting a normal $399 room for $117 and it was stunning. Extremely clean, very friendly staff, the indoor pool was great. We were a little sad the jacuzzi was down for maintence, but we had a jetted tub in our room that made up for it. The pillows were extremely soft. The bathroom was very nice, with a large counter top. The t.v. worked well. The balcanoy was very peaceful late at night while we listened to the ocean and looked out towards it. We had a partial view of the beach and it was still a great view, granted it was foggy and rained the whole time I was there. I think this hotel was worth the money we paid, and of great value.
4 out of 5
Recommended
for Other
by A verified traveler

Doggie Approved

Posted Jan 18, 2017
Pros: Allows dogs and on beach.
Cons: Offer quick/easy food since dogs are not allowed in the restaurant.
Location: Boardwalk 1.5 - 2 mile walk.
Nice to find a place that accommodates dogs and right on the beach. Nice walking distance to the boardwalk through nice neighborhoods or from the beach.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you so much for staying with us recently and we are so glad you and your furry family member got to enjoy our incredible location on the North End of Virginia Beach! We are happy to offer the highest level of service for our guests and their pets and we're so glad you had fun at our beautiful semi-private beach and got the chance to walk to the activities and events at the nearby Virginia Beach boardwalk. Thank you for your helpful comments and it would be our pleasure to have you return to stay with us again the next time you're in the area. Please keep in touch and we look forward to seeing you again in beautiful Virginia Beach!
3 out of 5
by A verified traveler

Oceanfront room.

Posted Jan 16, 2017
Amazing view of ocean and comfortable room. Little pillows were awkward. Key card lost data, had to have redone. Feels ancient. Nice staff. Better hotels were available for the same price near the boardwalk. Didn't feel as safe as I like to feel at hotels.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Customer feedback is very important to us and we so value your business and comments. We appreciate the kind words about our wonderful staff yet do apologize for not delivering the oceanfront experience you expected. Hopefully you were still able to enjoy your time in our wonderful city as there is plenty to do and see here in Virginia Beach.