Ratings based on 328 Verified Reviews

3.6 out of 5
76% of guests recommend
3.6 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Nov 21, 2017
Staff was really accommodating and the breakfast was above average. Room average but in general the hotel looks dated and in constant repair.
2 out of 5
by A verified traveler from Boston, MA

Wouldn't stay there again

Posted Nov 13, 2017
Cons: cleanliness, general maintenance to the rooms.
The kitchen sink leaked, the light fixture in the bathroom is full of mold. The heat pump unit was making weird noises the entire time. I asked the front desk to not send housekeeping at all during my stay (there are no "do not disturb" signs available) and the woman at the front desk barely put down her cell phone long enough to say OK. Housekeeping came anyways. every single day. Even after I went to the front desk again. There was a large group of rowdy guests on friday night, running up and down the hallways. I asked the front desk to please tell them to keep it down (it was 2am), they didnt. The bed was comfortable, but all the lamps in the room rattle when someone walks down the hall.
2 out of 5
by A verified traveler from illinois

Posted Nov 12, 2017
They need to hire a good cleaning staff!!! They wasn’t prepared for a lot of people at breakfast.
Comment from Hotel Management
Nov 14, 2017 by dilip, Hotel Management
Thank you for staying and we will work on getting staff
2 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Black mold in the shower under the lower panel.

Posted Nov 5, 2017
The room was nice and the bed was comfortable. When I took a shower the it looked clean then I washed my leg and saw it was NOT. Then as I got out I started to notice the tiles on the floor were cracked and had no grout. I will not be going back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great customer people friendy, are room so clean,

Posted Nov 4, 2017
Great. I always stay and this hotel, we loved this hotel, good experience great prices you, there room are so clean everything the your need is in this hotel
Comment from Hotel Management
Nov 7, 2017 by dilip, Hotel Management
Thank you for staying
2 out of 5
by A verified traveler

Dissappointing

Posted Nov 1, 2017
Didn't even know there was a fan until it kicked on 2 days later. Hair in tub. Things didn't work.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cary, IL

Close to ISU campus, great price.

Posted Oct 30, 2017
Pros: Friendly staff, clean room, no issues.
Cons: Would have been nice if the heater was already on for us, but I understand that it could be a waste of energy and money in some cases.
Location: Restaurants, movie theater, grocery store within a few miles. Uptown Normal is only a few miles away and has restaurants, bars, and small shops.
Front desk associate was very nice and helpful - had my hotel check-in information readily available upon arrival. Only a couple miles from Uptown, affordable price for a king size bed ($67 after tax, much cheaper than the other hotels in the area). Hotel room was a little outdated and cold, but had a fast working heater that we could control so the room warmed up quickly, within a half hour. Overall, clean and tidy. I would stay there again, and next time bring a swim suit!
Comment from Hotel Management
Nov 7, 2017 by dilip, Hotel Management
Thank you for staying
3 out of 5
Recommended
for Everyone
by A verified traveler

Economical close to ISU

Posted Oct 28, 2017
Was a fine place to lay your head while visiting. Very comfortable beds. Though clean enough the Room had an unplesant odor so. The windows didn’t open so I had to keep spraying deodorizer.
Comment from Hotel Management
Nov 7, 2017 by dilip, Hotel Management
Thank you for staying
3 out of 5
Recommended
for Everyone
by A verified traveler

was able to check in early

Posted Oct 23, 2017
Pros: the location
Cons: It is old
Location: Went to the ISU homecoming so location is great
Front desk very pleasant and accomodating. We were able to check in early The mini fridge in our room was not clean and the bathroom was not the cleanist
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
No microwave or frig in the suite had requested both & sofa bed mattress needs upgrade bad sleep
Comment from Hotel Management
Nov 7, 2017 by dilip, Hotel Management
Thank you for staying