Ratings based on 329 Verified Reviews

4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

No free wi-fi

Posted Sep 16, 2017
Pros: Parking was good. Conference food was not very good, it was worse than average.
Cons: Wi if and faster check in
Location: Don't know
Was very surprised a small town hotel does not offer free wifi, which is a pretty standard convenience. Decor was dated, and check in took quite awhile due to a line and only one employee was checking people in although others were in the vicinity. Check in was pleasant
Comment from Hotel Management
Sep 18, 2017 by Jen, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Came to see sons football game Had a very nice stay
Comment from Hotel Management
Sep 5, 2017 by Jen, Hotel Management
Thank you for the review. We appreciate it and hope to see you again!
1 out of 5
by A verified traveler

Wish I stayed at the Hyatt Across the Street.....

Posted Jul 11, 2017 on Hotels
Due to a key entry problem with the unit on our door, I was late getting to my friend's wedding where I was a bridesmaid. This problem happened several times (including once in the middle of the night and my friend almost didn't get back in the room) and the manager madeus feel like this was a problem we caused and it was an inconvenience for her to help us. Very upsetting. Also, the hotel placed several large authorizations on my friends credit card, and swiped mine so much that I got locked out of my account and had to call my bank because they though fraud was happening on my account. The little town of Bloomington was cute, the hotel was located in a great area, and it looked great and seemed clean, but none of that mattered after having all of these other major issues. I would never stay at this hotel again.
Comment from Hotel Management
Jul 17, 2017
We apologize for these issues you experienced while staying with us. We appreciate your feedback, and will forward these comments directly to management.
3 out of 5
by melissa

Skip over and look elsewhere

Posted Jun 29, 2017 on Hotels
Not worth the money. I'm not a Marriott member, so they want to charge non members $17 for wifi and $13 for a ethernet cord. That is outrageous! It was fair looking hotel on the inside. Beds are ok. They also charge you $8 for parking. Breakfast Buffet is expensive for a what is served. I had to notify our server that the buffet was basically empty. I guess for the cost of the hotel ($200 a night) I was expecting just a bit more.
Comment from Hotel Management
Jul 3, 2017
Thank you for your feedback. We appreciate it. All guests are able to obtain free WiFi in all public areas of the hotel. The parking garage belongs the Town of Normal and, fortunately, allows us to use it to allow an easy parking option for our guests. Once again, thank you for your feedback. We apologize for any confusion. -Jenna D.
4 out of 5
by Thom

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017
Thank you for the rating. -Jenna D.
4 out of 5
by A verified traveler

Posted Jun 21, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017
Thank you for the rating. -Jenna D.
5 out of 5
by Kimberly K.

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Thank you for the rating, Kimberly. -Jenna D.
3 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017
Thank you for your feedback. -Jenna D.
5 out of 5
by Ericka

Posted May 22, 2017 on Hotels
Comment from Hotel Management
May 26, 2017
Thank you for the rating, Ericka! -Jenna D.
2 out of 5
by A verified traveler

Disappointed

Posted May 14, 2017 on Hotels
Very disappointed- breakfast was only for one- we're a family of four. The beds in the room was small and had to pay for parking. For one night I spent also $170- not worth it.
Comment from Hotel Management
May 18, 2017
Thank you for your review. The town of Normal is responsible for the parking, and fortunately allows us to use it for our guests to park close to the hotel. We offer a breakfast buffet for $13.00 per person. The restaurant, Jesse's Grill, offers many delicious options for breakfast, lunch, and dinner. We appreciate your feedback and hope to see you back. -Jenna D.