Ratings based on 296 Verified Reviews

4.5 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from San Antonio

Room was not clean

Posted Aug 18, 2017
When we checked in, there were crumbs on the sofa and sofa table. It was late, so we didn't complain, but were not confident that the rest of the room was clean. Sheets were nice, but mattress was too firm.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Beautifully decorated and Comfy Beds

Posted Jul 20, 2017
Pros: roomy rooms, beautiful decor, comfy beds, nice shower-head & hot water, spacious meeting areas, outlets everywhere
Cons: clean 3rd floor carpet, fix hairdryer bracket & put in tub mat (room 331). Provide maps of the hotel for the guests. Pare back $ for groups
Location: There is so much road construction! But lots to do nearby. Restaurants, shopping - nothing that you need is really far away
Positives- ROOM- beautiful with artwork everywhere, comfy beds, roomy. Double queen room had coffee maker, microwave, tiny fridge, hair dryer, NICE shower head & plenty of hot water, even at 6:45 am! Lots of electrical outlets on the pretty lamps. The AC worked great; the curtains did their job (this is a biggie for me.) HOTEL- Laundry facility with one washer & one dryer- clean & modern. Has small indoor pool, hot tub, workout room, bar & Bistro, and a really nice seating area in the courtyard out back with a fire pit (we didn't need fire pit in Oklahoma in July.) Quiet sleeping.Nice large seating area in lobby with tables, chairs, TVs and electrical outlets. Negatives: ROOM - there was some strange sticky stuff in bottom of tub like there used to be a mat there but they took it out and didn't put another one in. The bracket for the hair dryer was broken. There was strange stuff on floor in one corner of bathroom floor. PLACE- There was no map of the place with a listing of what is where; we had to keep asking the very busy desk clerk for what we wanted. (opinion- they needed two front staff workers when the hotel was fully booked like it was when we were there.) 3rd floor had a dried trail of something all the way down two hallways, right in the middle of the carpet- this was off-putting, really. A bit pricey to not include breakfast. ($119 + taxes & fees for double queen on a Monday night-- we were there for about 14 hours, total)
3 out of 5
by A verified traveler from Oklahoma

Stay in Norman Oklahoma

Posted Jul 17, 2017
No out lets for phones, no coffee pot in room and no hair dryer. Very small king business. Much better choices for less money
2 out of 5
by A verified traveler from Indiana

No housekeeping

Posted Jun 28, 2017
We stayed here while attending my Grandpa's funeral. Over the course of 3 nights and 4 days our room wasn't cleaned once. We ran out of toilet paper and had to get some from the lobby. Our trash was never taken out and we weren't given new towels. We asked the desk several times and they said they would send someone up but no one ever came. Added a ton more stress. Horrible experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Close to freeway and food!

Posted May 17, 2017
Looks to be recently remodeled, staff was great and our room was quiet dispite being close to the freeway. Great room for the money!
4 out of 5
by Catherine

Convenient and great service

Posted May 16, 2017 on Hotels
We had a great visit and would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Best customer service ever. And it was a really busy time for the hotel. They managed to help everyone!
4 out of 5
by Kathleen

Posted May 3, 2017 on Hotels
The tv was located in a not so accessible place.
Comment from Hotel Management
May 5, 2017
We apologize that you did not prefer the location of your TV. Thank you for the feedback
5 out of 5
by A verified traveler

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
May 5, 2017
Thank you for your review, please come see us again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2017
Facilities, amedities and cleaness very much in order.
Comment from Hotel Management
May 5, 2017 by Chris, Hotel Management
Thank you for leaving a review, we hope you come stay with us again