Exterior

Reviews of Hotel Birger Jarl

4 out of 5
Hotel Birger Jarl
Tulegatan 8, Stockholm

Reviews

8.8

Excellent

Rating 10 - Excellent. 1084 out of 1980 reviews" "
Rating 8 - Good. 687 out of 1980 reviews" "
Rating 6 - Okay. 145 out of 1980 reviews" "
Rating 4 - Poor. 40 out of 1980 reviews" "
Rating 2 - Terrible. 24 out of 1980 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen Ann

Stayed 6 nights in Feb 2024
Response from Lisa on Mar 20, 2024
Hi, Kathleen! Thank you for the wonderful review.We are delighted to hear that you enjoyed your stay here at Hotel Birger Jarl.We hope to see you in the near future again :)Sincerely, Lisa/ Front desk

10/10 Excellent

SIR BERNARD-MARIE

Liked: Cleanliness, staff & service, property conditions & facilities
The gym facilities at the hotel were fair. Some free weights, cardio machines and other exercise equipment in a moderately sized room with hard flooring. The exercise mats were awfully old and hardly practical for general use. Which was disappointing. The staff was especially terrific upon arrival and really impressed me with the general attitude and enthusiasm for always listening whenever w needed assistance. Very very kind. And greatly appreciated after having a bout of discomfort physically over the first few days in Stockholm. Tremendous location. Easy access to grocery stores and coffeehouses. Would definitely return for another stay.
Stayed 6 nights in Dec 2023
Response from Lenny Front Desk on Jan 31, 2024
Thank you for sharing your experience! We're glad you found the staff terrific and appreciated their enthusiasm. We apologize for the inconvenience with the gym mats and appreciate your feedback. It's great to hear you enjoyed the convenient location. We look forward to welcoming you back for another stay!

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel is very nice and the food was excellent at their restaurant. We did have one bad experience at the restaurant where the waitress was rather rude, but we tried it again, and the rest of the staff was very friendly. Overall, it was a very pleasant stay.
Stayed 3 nights in Dec 2023
Response from Emilia on Jan 24, 2024
Dear Sarah,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our hotel to be very nice. It's wonderful that you had a positive experience with the food at our restaurant.We apologize for the inconvenience caused by one of our waitresses. We appreciate your understanding and are glad that you gave our restaurant another try. We're pleased to hear that the rest of the staff was very friendly and that overall, you had a very pleasant stay.We look forward to welcome you back again in the future for an even more pleasant stay.Best Regards,EmiliaFront Desk

10/10 Excellent

Hao, Port Moody

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, excellent breakfast, very very nice front desk staff! We’ll come back again!
Stayed 1 night in Jan 2024
Response from Emilia on Jan 24, 2024
Dear Hao,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay, especially the breakfast and the friendly front desk staff. Looking forward to hosting you again soon!Best Regards,EmiliaFront Desk

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay again and room upgrade which I enjoyed.
Stayed 2 nights in Jan 2024
Response from Emilia on Jan 24, 2024
Dear Ashley,We're thrilled to hear that you had another great stay with us, and we're glad you enjoyed the room upgrade.Looking forward to welcoming you back for another fantastic stay in the future!Best Regards,EmiliaFront Desk

10/10 Excellent

Jeanette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotell
Good hotel and good service.
Stayed 3 nights in Dec 2023
Response from Susanne on Dec 28, 2023
Bästa Jeanette,Tack så jättemycket för din fina topp poäng 10 av 10. Vi är glada och tacksamma att du har haft en toppen vistelse med god service här hos oss . Varmt välkommen tillbaka.Med vänlig hälsning,SusanneReceptionen

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got my room upgrade and staff was very friendly. I’ll be back.
Stayed 2 nights in Dec 2023
Response from Lenny on Dec 18, 2023
Dear Ashley, Thrilled you enjoyed the room upgrade and experienced friendly service! We can't wait to welcome you back againBest regards, Lenny Front Desk

10/10 Excellent

Christopher, Etobicoke

Stayed 1 night in Dec 2023
Response from Susanne on Dec 31, 2023
Dear Christopher,Thank you so much for your great review about us. We are glad you enjoyed your stay with us.All the best to you and warmly welcome back to us.Best regards,Susanne-Front desk

10/10 Excellent

kerry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and informative. Rooms clean and comfortable. Area was quiet and safe, only takes a 25 minute walk to the old town.
Stayed 3 nights in Dec 2023
Response from Emilia on Dec 6, 2023
Dear Kerry,Thank you for taking the time to review your stay with us, we appreciate it! We are happy to hear that you liked our staff, cleanliness and location. Most welcome back to us!Best Regards,EmiliaFront Desk

10/10 Excellent

Stefan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly, the hotel was warm, clean and modern! Breakfast was also beautiful and it was very close to a metro stop! Would highly recommend this hotel to anyone coming to Stockholm.
Stayed 2 nights in Dec 2023
Response from Emilia on Dec 6, 2023
Dear Stefan,Thank you for taking the time to review your stay with us, we really appreciate it! We are happy to hear that you liked our hotel with its staff, breakfast and location.Most welcome back to us!Best Regards,Emilia Front Desk

6/10 Okay

Robina

Liked: Cleanliness
Disliked: Property conditions & facilities
Was a nice stay but had someone random (not staff) walk into my room at 9am. Don’t know how that happened, and they shower wasn’t fully clean. But good breakfast and nice staff!
Stayed 2 nights in Nov 2023
Response from Lina on Dec 7, 2023
Dear Robina, Thank you for taking the time to provide feedback about your stay. We appreciate your positive comments about the good breakfast and the nice staff, and we're pleased to hear that overall, it was a nice stay.However, we sincerely apologize for the inconvenience and concern caused by someone entering your room unexpectedly. This is unacceptable, and we take such incidents very seriously. We will investigate the matter thoroughly to identify and address any security lapses to prevent this from happening in the future.We also apologize for any oversight in the cleanliness of the shower. We understand the importance of a clean and comfortable environment for our guests, and we will review our cleaning procedures to ensure a higher standard is consistently maintained.We're grateful for your understanding and hope that, despite these issues, you may consider staying with us again in the future. If there's anything more you'd like to share or if you have specific suggestions for improvement, please feel free to let us know.Thank you for choosing us, and we look forward to the opportunity to better serve you during your next visit.Welcome back! Best regards,Lina, Front desk

10/10 Excellent

Lucia

Stayed 1 night in Nov 2023
Response from Susanne on Dec 20, 2023
Dear Lucia,Thank you so much for your top review about us, we are so happy that you had a great stay with us.Warmly welcome back to us.Best regards,SusanneFront desk

8/10 Good

ADIANNA

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in a great location. 5 minute walk to a train station. And that train will easily take you to Stockholm central. Good cafes and restaurants nearby! The staff are really great. Very kind and hospitable. Called about the room being extremely cold and they brought up and extra duvet and heater within 5 minutes. I will say, I do think this hotel is a bit of a catfish. It’s on the lower end of a 3 star hotel. The room is just okay. Restrooms are a bit dated: There was always noise between 5:30-8:30 am-disturbed my sleep. The doors slam shut so you’ll hear a lot of that. I would probably stay here again. Overall a 7/10.
Stayed 3 nights in Nov 2023
Response from Lenny on Nov 26, 2023
Dear Adianna, Thank you for taking the time to share your experience with us. We're delighted to hear that our location, proximity to public transport, and the surrounding dining options met your expectations. Our team strives to ensure every guest feels welcomed and taken care of, so it's wonderful to know that you found our staff to be kind and hospitable.I apologize for the inconvenience you faced regarding the room temperature and the noise disturbances during your stay. Your feedback is invaluable as it helps us pinpoint areas for improvement. Rest assured, we'll address these issues to enhance the comfort of our guests.While we regret that some aspects of the room didn't fully meet your expectations, we appreciate your understanding and would love the opportunity to provide you with a more seamless experience on your next visit. Your comfort is of utmost importance to us, and we'll do our best to ensure a more satisfying stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even better experience in the future.Warm regards,Lenny Reception

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and helpful with any questions I had. The breakfast buffet was great with a good range of options and some Gluten Free options too
Stayed 1 night in Nov 2023
Response from Susanne on Nov 14, 2023
Dear Max,Thank you so much for taking time and give us some feedback about us. We are glad you liked our nice staff and great breakfastbuffé with different options.Warmly welcome back to us.Best regards,Susanne-Front desk

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, walking distance to everything you need nearby Clean, spacious rooms for a good price. Staff were friendly. Breakfast was a very good selection. Overall calm and relaxed feel in a good neighbourhood. Would definitely go back
Stayed 3 nights in Nov 2023
Response from Susanne on Nov 14, 2023
Dear Peter,Thank you so much for taking time and give us a top review about us. We are so happy that you had a great stay with us. We wish you warmly welcome back to usin the near future.Best regards,Susanne-Front desk

6/10 Okay

MICHAEL

Liked: Cleanliness, staff & service
There needs to be some maintenance done in the rooms. The shower would flood the entire floor when on. Shower door would not stay shut. There is an unsafe flooring transition that is so dangerous from the room to bathroom. It is not flush to the floor. Very dangerous. Kept tripping on it at night. Room was very small
Stayed 3 nights in Oct 2023
Response from izabelle on Nov 11, 2023
Dear Michael,We appreciate you for taking the time to write us an review. I have decided to take this further since this is not our standard nor aspiration with our hotel. I am sorry to hear that you were not pleased with your room and therefore I have informed maintenance about this.We will have a closer look and see what measurements are required. We have different room categories in our hotel and the one you booked is a Small Doubleroom with a queen sized bed, perfect for solo travellers or a couple. I am sorry that this was not the standard you had hoped for. Next time, please take a look at our other higher room standard that would be a better fit for your needs.Welcome back to us!Best regards,IzabelleThe front desk

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Susanne on Nov 5, 2023
Dear Adrian,Thank you so much for your great top review and score 10of 10 we are so happy you enjoyed your stay with us.Warmly welcome back to us in the near future.All the best!Susanne-Front desk

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from emma on Oct 22, 2023
Dear Devin,We are delighted to receive your feedback. Thank you for the top-grade! We wish you most welcome back next time you find yourself in Stockholm.Kind regards,EmmaTeam Birger Jarl

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quite big room for such a centrally located hotel. Staff was friendly and helpful. My only issue was a bathtub that leaked onto the bathroom floor. Otherwise, it was a perfect stay.
Stayed 1 night in Oct 2023
Response from Susanne on Oct 15, 2023
Dear Michael,Thank you fo r your kind words and review about us.We are glad you liked our friendly staff and nice clean room. Sorry for the leak from the bathtub.All the best and welcome back to us.KInd regards,Susanne

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Good stay at updated hotel! Good location! Friendly staff! Fantastic breakfast
Stayed 2 nights in Oct 2023
Response from Emilia on Oct 9, 2023
Dear Alexander,Thank you for taking the time to review your stay with us and for your kind words about our location, staff and breakfast. Most welcome back to us!Best regards,EmiliaFront Desk

10/10 Excellent

Cynthia, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel early after an overnight flight from USA. We received a warm welcome and told that yes, a room was available for early checkin. Breakfast options were plentiful and tasty.
Response from emma on Oct 6, 2023
Dear Cynthia,We are so happy to receive your positive feedback! Thank you for providing us with your review. We wish you most welcome back next time in Stockholm!Best regards,EmmaFront Desk

8/10 Good

Ozlem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is at walking distance to many shops and restaurants and to public transportation. The rooms and the bathroom was pretty small but had everything you need. The best surprise was the magnificent breakfast they have. It was one of the best breakfast buffets I have ever seen and I travel a lot. I recommend it to anyone who does not mind the small bed/bathroom.
Stayed 3 nights in Sep 2023
Response from Henriette - front desk on Oct 5, 2023
Thank you Ozlem for your kind words of your stay with us, we really appreciate this!I have forwarded your review to the restaurant, they will be happy for sure!Thank you again and welcome back to us!

8/10 Good

Beverley

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Susanne on Sep 28, 2023
Dear Beverly,Thank you for your top score 8 of 10.We are happy that you liked our hotel.Warmly welcome back to us.Kind regards,SusanneFront desk

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Henriette - Front Desk on Sep 26, 2023
Thank you so much Wayne for your review!We really appreciate it!We wish you welcome back to us!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from emma on Oct 12, 2023
Hi David,We appreciate that you took the time to write about your stay. Thank you for your valuable feedback. Most welcome back in the future!Kind regards,EmmaTeam Birger Jarl

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where i wanted to be. Staff was GREAT...
Stayed 4 nights in Sep 2023
Response from Henriette - reception on Sep 21, 2023
Thank you very much Steven for your nice review and kind words!We all hope to see you staying with us again, welcome back to us!

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
First time in Stockholm and this was a very convenient hotel location for the price. Very friendly staff and guests.
Stayed 4 nights in Sep 2023
Response from izabelle on Sep 18, 2023
Dear Martin,Thank you so much for your kind review!We really appreciate it and are happy to hear that you enjoyed our hotel and Stockholm.Welcome back anytime soon!Best regards,IzabelleThe front desk

10/10 Excellent

Juergen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good position after a short train ride 2 stations from central. Easy access. Excellent breakfast and is a very popular hotel. Walking around sights is easy and local coop shops close. Overall good value Hotel.
Stayed 2 nights in Sep 2023
Response from Henriette - Front Desk on Sep 17, 2023
Dear Juergen,thank you so much for you kind words sand review, we really appreciate it!We hope to see you staying with us again, we wish you a warm welcome back!

6/10 Okay

Mahmoud

Disliked: Cleanliness, amenities, property conditions & facilities
Poor and a bit funky smell
Stayed 2 nights in Sep 2023
Response from Henriette -Front Desk on Sep 17, 2023
Dear Mahmoud, I'm sorry to hear this.We hope you told the staff when you stayed with us about your issues and that it was fixed, otherwise we hope you let us know so we can improve the hotel!

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Susanne on Sep 11, 2023
Dear Sophia,Thank you so much for taking time and give us a review.We are so happy to shair this great score.See you soon again and all the best to you.SusanneFront desk

10/10 Excellent

Christabel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and the area. Check in process was very easy also.
Stayed 1 night in Sep 2023
Response from izabelle on Sep 5, 2023
Dear Christabel,Thank you for your review, we really appreciate it!Welcome back to us anytime soon!Kind regards,IzabelleThe front desk

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good all round. A bit of a walk from most of the museums and old town, but good exercise!
Stayed 3 nights in Aug 2023
Response from Susanne on Sep 3, 2023
Dear Andrew,Thank you for your good score 8 points of 10, we are happy you had a great stay with us.All the best!SusanneFront desk

4/10 Poor

Garibaldi

Traveled with family
Disliked: Room comfort
Stayed 6 nights in Aug 2023
Response from Alexandra on Aug 31, 2023
Dear Garibaldi,Thank you for taking time to leave a review. We hope to be able to accomodate you in a better way next time. Kindly

10/10 Excellent

Xinyu

Stayed 3 nights in Aug 2023
Response from Henriette - Front Desk on Sep 17, 2023
Thank you so much for the review and welcome back to us!

6/10 Okay

Natasha

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We did not have a great stay here, we had some issues, e.g. we booked for 3 people but the room was only set up for 2 and it took around an hour to resolve the issue and we delt with some unprofessional staff
Stayed 2 nights in Aug 2023
Response from Susanne on Aug 30, 2023
Dear Natasha,I apologize that you didnt have a great stay with us.I will personal take this further to right department.All the best!SusanneFront desk

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a charming but quiet area of Stockholm. Staff were helpful and pleasant.
Stayed 1 night in Aug 2023
Response from Izabelle on Aug 29, 2023
Dear Leanne,Thank you for this review!We highly appreciate your kind words.We are happy to hear that you enjoyed your stay with us, welcome back anytime soon!Kind regards,IzabelleThe front desk

8/10 Good

Yasuko, New York

Stayed 5 nights in Aug 2023
Response from izabelle on Sep 4, 2023
Dear Yasuko,Thank you so much for your kind review!Welcome back anytime soonmKind regards,IzabelleThe front desk

10/10 Excellent

Elena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to be the best hotel in Stockholm! Children friendly, excellent breakfast, outstanding service.
Stayed 1 night in Aug 2023
Response from emma on Aug 15, 2023
Dear Elena,We are delighted to read your feedback about your stay. It is great that you have had a good stay here. Thank you for sharing with us. Most welcome back!Kind regards,Emmateam Birger Jarl

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Just minutes to easy transportation throughout Stockholm. Rooms are comfortable. The staff is knowledgeable , helpful and kind. Great outdoor space to have a beer at the end of the day or indoors if the rain comes in.
Stayed 1 night in Jul 2023
Response from Ebba on Aug 5, 2023
Dear Kimberly,Thank you for your kind words and wonderful review. We hope to welcome you back in the future!Best regards,EbbaFront desk

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Susanne on Aug 16, 2023
Dear Paul,Thank you for your top score, we are so happy to share this information. We hope to see you again soon.Welcome back to us.Best regards,Susanne

10/10 Excellent

Amanda

Traveled with group
Stayed 7 nights in Jul 2023
Response from Per on Jul 28, 2023
Hello Amanda!Hope you got home well (even if by BA:-). Thank you for very kind and high score. We really do hope to see you again - you remain in our hearts!All the bestPer/Front desk

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Susanne on Jul 4, 2023
Dear Jane,Thank you so much for your score, we are so happy to take part of this review.We wish you warmly welcome back some day.Best regards,SusanneFront desk

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a great breakfast buffet.
Stayed 8 nights in Jun 2023
Response from Alexandra on Jun 30, 2023
Dear Sara, Thank you for your amazing review, we hope to see you back soon. Kindly, Alexandra / Front desk

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money hotel in a quiet location. Around 20 minutes easy walk to the harbour area. Staff were amazing and couldn’t be more helpful, from check in to check out. Would highly recommend.
Stayed 2 nights in Jun 2023
Response from Alexandra on Jun 30, 2023
Dear Craig,Thank you for your amazing review, we are so happy to hear that you enjoyed your stay with us.Come back soon!Kindly, Alexandra / Front desk

8/10 Good

Anders

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Susanne on Jun 20, 2023
Bästa Anders,Tack för din feedback och fina poäng. Vi är så glada att ta del av detta.Vi hälsar dig varmt välkommen åter!Bästa hälsningarSusanneReceptionen

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Susanne on Jun 16, 2023
Bäste Jan,Tusen tack för din fina poäng 10 av 10, vi blir så glada över detta att du har haft en bra vistelse.Varmt välkommne åter!Bästa hälsningar,SusanneReceptionen

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was busy because of the Stockholm marathon but there were plenty of staff for breakfast and at the reception. A good spread for breakfast. The hotel is pretty central and the surrounding area is quiet with easy access to everything.
Stayed 1 night in Jun 2023
Response from Emma on Jun 14, 2023
Hi Robert,We are happy that our preparations worked out for the marathon weekend. We are grateful that you are giving us your personal feedback. How great that you are giving us the top score! You are welcome back anytime!Best regards,EmmaTeam Birger Jarl

10/10 Excellent

Andy

Stayed 1 night in Jun 2023
Response from Emma on Jun 14, 2023
Dear Andy,Thank you for giving us 10 out of 10! We are happy to learn that you enjoyed your stay here. Most welcome back!Best regards,EmmaTeam Birger Jarl

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Susanne on Jun 9, 2023
Dear Michael,Thank you for your feedback about our hotel. We are so proud to get the high score from you.We wish you warmly welcome back to us in the future.Best regards,SusanneFront desk

10/10 Excellent

Anna

Stayed 1 night in Jun 2023
Response from Alexandra on Jun 27, 2023
Dear Anna,Thank you for your 5 out of 5 review. We are so happy to hear you enjoyed your stay with us!Hope to see you back soon.Kindly,Alexandra / Front Office