Ratings based on 184 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from New Jersy

Was good, now terrible

Posted Sep 29, 2017
Pros: The staff did their best
Cons: Everything
Location: See above
We have used this hotel over the years. The plus is it has access to the M40 inner Madrid ring, offers free parking and is a short walk from a restaurant area. This time we arrived just after three bus loads of Asian tourists. We had requested a non-smoking king, were offered two singles and ended up with a standard double. Some-one had clearly smoked in the supposedly "non-smoking" room. The night was disturbed by loud room neighbors. The breakfast was a disaster. The coffee machine was out of order and the place swamped by the aforementioned hoards of tourists. To their credit the staff did make us coffee using the machine at the bar. The decor has not been updated and is tired. Avoid this place like the plague.
5 out of 5
by Yuet Yim

Posted Jun 2, 2017 on Hotels
Location is quite good. Near to train station.Hotel staffs are friendly and helpful..
4 out of 5
for Everyone
by A verified traveler

The hotel staff and facilities were great

Posted May 27, 2017
The closeness of the hotel to the town centre and train station make my stay and connection the place good. The staff were always ready and happy to help
5 out of 5
for Everyone
by A verified traveler from UK

Happy to arrive

Posted Mar 17, 2017
After a long 6 hour journey latterly in Madrid rush hour we were happy to arrive. So when reception proved welcoming and helpful and we had a good clean room we were so relieved Staff were great especially receptionist Also breakfast staff who despite so many guests kept the food replenished Thanks
Comment from Hotel Management
Mar 20, 2017 by Noelia B -Guest Service Manager, Hotel Management
Dear guest Thank you for rating your stay and spending your time writing the review We are pleased to know that the stay met your expectations We hope to see you soon !
4 out of 5
by A verified traveler

To be considered

Posted Mar 9, 2017 on Hotels
It's was good but far from the center. The hotel should offer a shuttle service from, as without the city card or good guidance from locals you can get lost. The breakfast is simple, but good enough. The one thing that was really bad is that we couldn't regulate the a/c; they said the temperature was standard however the common areas felt nice to be in, but the rooms where extremely cold. I'm from the Caribbean and it was very difficult to handle at night.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear guest, thank you for your comment. The hotel is located in Alcorócn, it is a city 13 kms from Madrid city center. There are a Metro and train station 5 minutes walking form the hotel, that takes you to Madrid. The heating and air conditioning are centralized, but you can ask for a blanket at reception if you wish Best regards
4 out of 5
by RAJENDRA KUMAR from Mumbai India

Posted Jul 31, 2016 on Hotels
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Dear guest, thank you for your comment. Best regards
5 out of 5
for Everyone
by A verified traveler from Japan

Good for soccer tours

Posted May 21, 2016
Pros: The girls at the front counter can speak in English and pretty!
Cons: I stayed at the hotel for a week visiting soccer clubs. If the hotel could provide some sport TV program would be lovely to me.
Location: I visited stadium of TrivalValderas, AD Alcorcon, and Atletico Madrid and Cerro del Espanio to watch games and have meetings.
I stayed at the hotel for visiting soccer teams and soccer academia in Madrid. This hotel is located near by the station of Alcorcon taking 5 minutes by walking. So, it was easy to go other location of soccer places and clubs. And, it was easy to access to a down twon of Alcorcon. There is a big shoping mall taking 5 minutes by walking from the hotel. The mall is consited of movie theater and play lands as well. We could buy souvenirs and daily foods as well. The all hotel staffs are friendly and work very hard. I could see the cleanliness at every where and all times. There is a restaurant beside the hotel and McDonald's 3 minutes by walking. I think the hotel is the best one for me.
Comment from Hotel Management
May 24, 2016 by Noelia Barbudo, Hotel Management
Dear Kenji We are be very grateful for your comments and we are please to Know that your stay has fulfilled your expectations. On behalf of our team we thanks we thank you and hope to see you soon. Best regards
4 out of 5
for Everyone
by A verified traveler

Great place but located too far from citycente

Posted Feb 9, 2016
It was comfortable, the staff was kind and helpful, free wifi in the entire hotel at every hour
Comment from Hotel Management
Feb 11, 2016 by Front Desk, Hotel Management
Dear guest, Thanks for your comment; The hotel is to 15 km from the center but is well conected with public transport and in 20 minutes you could be in Madrid center.Thanks & best regards
3 out of 5
by A verified traveler

Posted Nov 8, 2015
Horrible bed, springs felt through the mattress. Comfort comparable to a cheap motel in the US.
Comment from Hotel Management
Nov 11, 2015 by Gloria, Hotel Management
Dear Customer, thank you for your comment and we consider it to improve the quality of our services Best regards
4 out of 5
by Juan from San Juan Puerto Rico

O.k. For the price

Posted Sep 29, 2015 on Hotels
They forgot to clean the room the second night
Comment from Hotel Management
Dec 19, 2015 by Gloria, Hotel Management
Dear Juan,we would like to apologise for the inconveniences during your stay.we are going to find out why this happened And we will speak with the person in charge of the cleanliness of the hotel.Sorry for the incoveniences. Thanks for your comment; best regards