Exterior

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
1200 O'Brien St, North Bay, ON

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 419 reviews" "
Rating 8 - Good. 152 out of 419 reviews" "
Rating 6 - Okay. 84 out of 419 reviews" "
Rating 4 - Poor. 27 out of 419 reviews" "
Rating 2 - Terrible. 15 out of 419 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gilberte

Traveled with partner
Disliked: Amenities, property conditions & facilities
We have not problem with the employee but the policy of hotel. We checked in and didn’t like the.location. the hotel is full of workers. The toilet would not flush properly, we had to reset the heater. The internet was very slow and the tv didn't work. We wanted to leave as we wouldn't see spending a night there. The desk said internet was down and we should have read the notice when we checked in.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
I am sorry to hear your stay was anything less than ideal. We understand the frustration with the cable being out during your stay. It was an issue on our cable providers end which we worked as hard as possible to fix. I am sorry for the inconvenience this caused.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
No hassle at front desk upon arrival and leaving. Room amenities all there and working. Very clean overall. Will use again if needed
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you! We hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable property with easy highway access.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thanks Michael!

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice, and staff is professional and friendly.
Stayed 8 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you Terrance!

10/10 Excellent

Agnès

Liked: Cleanliness, staff & service, property conditions & facilities
Clean bed
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you Agnes!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellente service for the price and comfort
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you Linda! We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good deal! Very clean room and all the amenities that made for a great stay!!!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thanks Mark! We value your feedback and hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thanks David!

4/10 Poor

Dean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed when woke up this morning and pulled back window drapes and saw tons of Black mold all around windows. I took pictures if you want to see them. Very disappointed as this was my go to hotel in North Bay. Been at this hotel several times this year. Dean
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Hey Dean, I am so sorry to hear your stay was anything less than perfect. We appreciate you bringing this to our attention and will have it fixed right away. We hope to see you again!

8/10 Good

Victoria H.

Liked: Cleanliness, staff & service
A good, basic motel for overnight.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thanks Victoria!

6/10 Okay

Bernadette

Disliked: Cleanliness, property conditions & facilities
Desk clerk was nice. No elevator. No carts for luggage.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your feedback Bernadette!

2/10 Terrible

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog (very large pitbull) was barking for hours during the afternoon on March 2 as trying to take a nap. Also confronted by pitbull in the small hallway/stairwell. We have stayed at this location at least 4 other times this year and our experience was much better.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your feedback Dean. I am sorry to hear your stay was anything less than ideal. We do have strict rules in place for pet owners as we are pet friendly. This shouldn't happen and we will take steps to ensure this doesn't happen again.

8/10 Good

Georgette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that you had to walk to the end of each hallway to go downstairs to get breakfast
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you Georgette. We take you feedback seriously and will use them to make improvements to your future stays.

6/10 Okay

Sylvie

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Thanks Sylvie!

10/10 Excellent

Olga

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thanks Olga!

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
It’s was a great stay overall, the room was nice, we enjoyed having parking right outside of our room, easy access. breakfast included was great as well.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you Joshua! Hope to see you again!

6/10 Okay

Audra Sayn

Liked: Staff & service
Disliked: Cleanliness
-
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thanks for the feedback Audra!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thanks Dorothy!

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the pullout bed springs.... didnt like the hockey kids running the halls yelling after 11 didnt like the dog on 2nd floor sitting beside the no dogs on 2nd or 3rd floor sign...
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 5, 2024
Thanks for your review. I am sorry your stay was anything less than ideal. We are a pet friendly hotel, with two floors and there are no signs anywhere regarding dogs not allowed on a certain floor. Perhaps we are being confused with another hotel?

4/10 Poor

Susan

Liked: Amenities
They forgot to mention something very important, im single and my whole floor was occupied by hockey players under 12, and parents that have no control over them, very loud and disrespectful, i realize not employee issue, but it is when it was the second night of other quest are trying to rest
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Thanks Susan. We are sorry for a inconvenience the hockey teams caused during your stay. This team was acceptanlly misbehaved with is definitely not always the case when we have teams in. I am sorry this happened and we hope it doesn't make it not want to stay wit us again when its not a team weekend.

2/10 Terrible

Brandon

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Thanks Brandon!

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, property conditions & facilities
The ladies at the front counter were awesome. So was the breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you Marcello!

10/10 Excellent

Andre

Traveled with family
Very clean and friendly staff! Great breakfast!
Stayed 2 nights in Dec 2023
Response from General manager on Feb 5, 2024
Thank you!

8/10 Good

Janet

Liked: Cleanliness, staff & service
A very convenient, inexpensive, clean place to stay while travelling the trans Canada Hwy
Stayed 1 night in Dec 2023
Response from General Manager on Feb 5, 2024
Thank you!

8/10 Good

Rachel

Stayed 1 night in Dec 2023
Response from General Manager on Feb 5, 2024
Thanks Rachel!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy but clean and comfortable Great staff
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thanks Ingrid! We hope to see you again soon!

8/10 Good

Naomi

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you Naomi!

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the Airport Comfort Inn , I have stayed here 3 times in the past 6 weeks. The rooms are clean, bed is comfortable and staff members are friendly and helpful.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 13, 2023
Thank you so much Denise! We are happy to hear you enjoyed your stay with us and we look forward to having you stay with us again!

10/10 Excellent

AHMED

Stayed 8 nights in Dec 2023
Response from General Manager on Feb 5, 2024
Thank you!

8/10 Good

Joan

Stayed 1 night in Dec 2023
Response from Mikaela on Dec 7, 2023
Thank you for the feedback! We hope to see you again soon.

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Great staff, clean place, fast check in.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Thank you James! We hope to see you again soon!

10/10 Excellent

Celine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Thank you Celine. We hope to see you again next time you are in North Bay!

6/10 Okay

Stéphane

Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Thank you!

8/10 Good

xiaoming

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was OK
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Thank you!

8/10 Good

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, we’ve stayed here 3 times in the last 8 months and will continue to stay here when visiting our university kid
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Thanks Becky! We hope to see you again soon!

2/10 Terrible

CANDACE

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst place I’ve ever stayed.
I’ve stayed in some pretty horrible hotels. But this one may have taken the cake. Wall paper falling off walls. Holes in the wall. Disgusting carpets in the room. Cobwebs in the corners. Was told house keeping was ONLY by request 24 hours prior at check in. I requested a king bed with couch and patio door. Ended up with neither a couch or patio door. I checked out a day early and moved hotels. Do not stay there if you can avoid it. It is NOT worth the money.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Hi Candance, I am so sorry to hear your stay was anything less than stellar. We appreciate the feedback and rest assured it is taken very seriously and will be handled accordingly. We hope the rest of your trip was great.

2/10 Terrible

Philip

Traveled with partner
Got to non smoking room, smelled badly like cigarettes, bathroom smelled moldy, actually caulking around bathtub was black with mold. Very disappointed with condition of room. Felt dirty, and smelled dirty. Not a great experience what so ever.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 16, 2023
Hey Phillip. I am so sorry to hear your stay was anything less than perfect we appreciate your feedback and I will be speaking with my maintenance and housekeeping team to ensure we repair the caulking right away. We are also in the process of deep cleaning all the carpets in the rooms so we can ensure this isnt the case. I am so sorry for the inconvenience this caused.

10/10 Excellent

Louis

Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Thanks Louis!

6/10 Okay

Jennifer

Smelly room
It took us at least 15 minutes to get our room key even though we booked on line. The room didnt smell good, probably from the carpet which was stained. They said breakfast started at 6h30 but didnt have much. Terrible job of silicone around the bathtub.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Thank you for your feedback Jennifer. I am sorry to hear your stay was anything less than ideal. We take comment s very seriously and I will be looking further into what happened. We hope you stay with s again so that we may have another chance to provide you with a superior experience.

10/10 Excellent

Christopher, Stanstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy to find. Too bad it is too far to walk for dining choices.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Thank you Christopher! We hope to see you again nect time you are in North Bay!

6/10 Okay

William

Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thanks William

10/10 Excellent

Diane

Comfortable place to stay
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Thanks! We are glad you enjoyed your stay with us!

8/10 Good

Linda

Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Thank you Linda!

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities
X
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Thank you!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
Thanks Tom!

6/10 Okay

Shirley

It’s was ok but the place needs to be updated
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for the feedback Shirley! Updates are coming soon!

6/10 Okay

Emily, Lander

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
Thanks Emily!

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
Very friendly and accommodating. Will go back for sure
Stayed 1 night in Aug 2023
Response from General Manager on Sep 7, 2023
Thank you Lisa! We cant wait to see you again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, everything worked as it should. Mostly updated and staff is friendly.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
Thanks Shawn! Hope to see you again!

2/10 Terrible

Linda

Stayed 1 night in Aug 2023
Response from General Manager on Sep 12, 2023
Thanks Linda, we are sorry your stay was anything less than perfect.