Ratings based on 84 Verified Reviews
3.7 Room cleanliness
3.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Expedia sold this as a "luxury Condo"Posted Apr 3, 2017
The first 2 bedroom they put us in we refused (no cover on couch, curtains hanging, dirty floors). 2nd room we took out of frustration.....curtains hanging, floors dirty, furniture dirty, no hairdryer, dirty walls, garbage around the front bushes. The employees are very nice but the Townhouse rental units are terrible. We traveled in March, the whole complex seemed only about 10% full yet this was the best accomodation they could find for us. I will never buy an Expedia accomadation again.
by A verified traveler
Overall Experience 2 Rooms for 2 nightsPosted Mar 14, 2017 on Hotels
1st: When arrived at reception, there is NO signage showing a person where you are to go to check-in if, you are not staying in the main Hilton building. After standing in line at the only place marked "Reception" for 35 minutes, you are then told to go to the corner of the convenient store counter and wait in line another 30 minutes to check-in there. Why not post properly? Result: Wasted 35 minutes standing in wrong line because of no signage. 2nd: Once at the room, I had NO internet. Called three (3) times (before going to bed) to operator who said she would email IT. Wake up and still NO internet until IT shows up at 8:00pm and says my room is missing a cable,, leaves and returns with the cable. Internet working. Result: No internet for the first 30 hours of my stay, only going to be there two nights. My other room, the IT person showed up at 11:00pm the second night to get internet working. Too late then!
for Everyoneby A verified traveler from florida
Birthday getawayPosted Dec 7, 2016
Hotel was very nice but VERY over priced. No night life. Not everything was open or available. That needs to be communicated. Best part was Kurt at the the infinity pool. He was great. Sassy at Big game club was great to
by John Z.
terriblePosted Aug 27, 2015 on Orbitz
terrible terrible terrible terrible terrible terrible terrible
by John Z.
TerriblePosted Aug 15, 2015 on Orbitz
This was falsely advertised accomodations. We did not have bay front view as described in the room description. We had a wall around our room and behind this wall was a construction site. All night long the construction went on and not allowing us to sleep at night. They refused to move us. We had no was of leaving the island and were stuck in this nightmare!
for Everyoneby A verified traveler
Posted Aug 8, 2015
Clean and spacious condo style apartment in a village like setting. A bit of a walk to anywhere on the resort property but golf carts are available for rent. Shuttles are available for transportation as well.
by A verified traveler
Overpriced, unfriendly, inconsistant.Posted Jul 30, 2015
Reservation wad paid in fulk through Expedia. Upon arrival i was told i needed a credit card to leave a $1000 deposit. No explanation what the deposit was for but refused to give keys unless it was given. I gave my debit card for the "hold" i just returned home and they billed over $1800. At check out I paid all charges. Not sure how long this "hold" will remain. Only a couple people at the resort had any type of customer service skills. Very rude and bothered with dealing with customers. Bars and restaurants were open only sometimes; seemingly dependant on the workers attitude. The room was nice but no sheets or blankets for pull out bed and floor seemed to have never been cleaned. Necessary to wear shoes the whole time as all of our feet were black. Well stocked with kitchen utensils. Over all the resort is overpriced for what you get and given the attitude of workers I will not be returning anytime soon.
by Eric from Miami, FL
Would Not Stay AgainPosted Jul 28, 2015 on Hotels
The hotel was in a great location; however, the rooms are not as advertised. The photographs are deceiving and do not show the actual quality of the rooms. The room we booked advertised a king bed, queen bed, twin beds and a sleeper sofa in order to accommodate 8 guests. When we arrived there was no sofa bed. All of the beds were uncomfortable and squeaked anytime you moved. Also, the air conditioning was not working. It took several phone calls and visits to the front office for the resort staff to provide us with a place for 8 guests to sleep and to fix the air conditioning. Besides that the pools are very nice. There are not many food options.
for Familiesby Roger G.
Relaxing family tripPosted Jul 14, 2015 on Orbitz
Great trip for the the family...My only complaint is that the room floors were dirty.
by Matthew from Florida
Mediocre Resort at a Premium PricePosted Jun 22, 2015 on Hotels
Service was slow and left a lot to be desired. Room did not have hot water for 2 days. Master shower handle was stripped and could not turn water on/off - this was never fixed during our stay. Front desk staff didn't seem to care when complaints were issued about our room (other hotels / resorts would typically offer some sort of credit or at very least an apology for not having a working shower!) Staff gave conflicting directions on what was or was not open / if shuttle was running / etc. Very frustrating. Restaurants were slow to serve you and food was only ok at best. Bar tender at casino made excellent pina coladas, but other bars were not as good. We basically just slept and showered at the resort and based on our experience will try to book elsewhere on our next trip to Bimini.