Exterior

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
700 Delmar Ave, Austin, TX

Reviews

7.2

Good

Rating 10 - Excellent. 271 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 198 out of 1000 reviews" "
Rating 4 - Poor. 102 out of 1000 reviews" "
Rating 2 - Terrible. 101 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Denise Jett

Disliked: Cleanliness
The hotel was clean and but the area looks unsafe
Stayed 5 nights in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Hi Denise,Thank you for sharing your feedback. We're pleased to hear that you found our hotel clean. We understand your concern about the surrounding area's safety, but please rest assured that the safety and security of our guests is our top priority. We have a dedicated security team in place to ensure a safe environment for all our guests. If you ever have any concerns during your stay, please don't hesitate to reach out to our security team or our front desk staff, who are available 24/7 to assist you. We appreciate your feedback and hope to welcome you back for another comfortable stay.

6/10 Okay

Edgar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to update and have their showers fixed. Water had no pressure.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Edgar,We regret the inconvenience you experienced with the water pressure in the showers during your stay. Our housekeeping team will address this issue promptly. We hope you had a nice stay overall and look forward to the opportunity to provide you with a better experience on your next visit.

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Octavio,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

2/10 Terrible

Erica

Business traveler, Traveled with family
I needed to cancel with enough time and left messages to explain my reason but the person in the front desk, obviously did not forward my message, the times that I did stay, the person attending was very nice and understanding but the rooms themselves actually need a lot of repairs and attention.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Hi Erica,We apologize for any inconvenience caused by the miscommunication regarding your cancellation requests. Your feedback about the need for repairs and attention to the rooms is valuable, and we will ensure that it is addressed promptly to improve our guests' experience. We appreciate your kind words about the staff's understanding and will continue to strive for excellence in customer service. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The room was clean and just what we needed after a long day at the stockshow showing cattle!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Shelley,It brings us great pleasure to learn that your stay at our hotel was satisfactory! It's great that our staff was friendly and helpful, and that the room was clean and met your needs. We are appreciative that you selected our hotel, and we hope to have you stay with us again soon!

4/10 Poor

Sandy

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk guy was rude
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Hi Sandy,This behaviour does not align with our standards of hospitality. We take such feedback seriously and will investigate the matter thoroughly. We hope to have the opportunity to provide you with a more pleasant experience in the future.

2/10 Terrible

Elisha

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is gross and located in a bad area, not the suburbs as stated in the description.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Elisha,We apologize for any disappointment or discomfort you faced and the location of our hotel. We have discussed your suggestions for improvement with our staff. Please be aware that our hotel welcomes families. Our first goals are security and safety. At our property, every guest feels comfortable and safe. We hope to have the opportunity to assist you once more.

6/10 Okay

Cammie

Business traveler, Traveled with family
Liked: Staff & service
Nice place with Friendly staff.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Hi Cammie,I appreciate your input. We are happy to hear that your visit was enjoyable and that you felt our personnel was approachable. We are grateful for your warm remarks and work hard to make every guest feel at home. Please let us know if there is anything more we can do to ensure that your next visit is even more enjoyable. We can't wait to see you again!

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,Being awarded a 5-star rating and feedback from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Tane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great hotel with great staff
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 11, 2024
Hi Tane,Our first goal is to provide outstanding service, and we are happy to hear that we were able to make your stay unforgettable. Your positive feedback means a lot to us, and we truly appreciate it. Our team is glad to hear that you had a great experience at our hotel and found our staff to be exceptional. We look forward to welcoming you back again soon!

10/10 Excellent

Glenn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Josie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds were uncomfortable, there was no water in the shower it took me forever to take a bath. The room smell funny. I wouldn’t go back there.
Stayed 4 nights in Dec 2023

10/10 Excellent

GARY

Traveled with family
People in the neighborhood wasn’t very good class of people, bums and thugs hanging around on the streets next to property
Stayed 2 nights in Dec 2023

10/10 Excellent

Gynger, Lawton

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fan of highway. Parking lot a little un clean. Hotel was nice.
Stayed 4 nights in Nov 2023

2/10 Terrible

Takahiro

Stayed 1 night in Nov 2023

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff on check-in. The room was recently refurbished and very comfortable. We didn't come down in time for breakfast but it sounded good. There was still coffee available which made my wife happy. There is an abandoned house or two across the street on the corner where homeless people gathered. I know the hotel cannot do anything about that, don't let it scare you away, it is Austin. The houses further down the street had obviously been updated, so it's in a generally good neighborhood.
Stayed 1 night in Nov 2023

8/10 Good

Calley

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
overall a nice cozy stay while i enjoyed some concerts. yummy breakfast and everything you could ask for! like a gym, indoor pool, laundry, and vending! i would 100% stay here again.
Stayed 4 nights in Nov 2023

4/10 Poor

Steven

Stayed 1 night in Nov 2023

2/10 Terrible

Rodney

Stayed 6 nights in Oct 2023

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 4 nights in Oct 2023

8/10 Good

Ashli

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Eduardo Jose

Liked: Staff & service, property conditions & facilities
Service was excellent, but the noise from the bar near the hotel was not good.
Stayed 2 nights in Oct 2023

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we needed to go
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cathy, san antonio

Traveled with partner
The employee who checked us in made sure our room was ready at 12:00 (instead of waiting until 3:00 check in). Our room was clean and fine to just sleep in but the rest of the property is depressing looking. Lots of homeless people right outside the property.
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

8/10 Good

Jackson

Stayed 1 night in Oct 2023

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveler

Disliked: Staff & service
Busy Austin weekend = high prices & poor service
We were in for the F1 race at COTA. We understand that prices go up when demand is high. Service was inattentive & each day they seemed to strategically remove towels from the room. 4 guests & you leave 2 towels? The experience left a poor taste in our mouths.
Stayed 3 nights in Oct 2023

8/10 Good

Jesus

Stayed 3 nights in Oct 2023

10/10 Excellent

Luciana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Clean overall facility, comfortable bed and friendly staff
Stayed 1 night in Oct 2023

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

SORAYA

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Houskeeper was very loud, and shows lack of concern of guest sleeping, and front desk is not available at night.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our family for a long weekend! Would stay again.
Stayed 3 nights in Oct 2023

8/10 Good

Viridiana

Had a funky smell that’s all over all everything was great !!
Stayed 1 night in Oct 2023

2/10 Terrible

Bin

Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secured Stay
The place is secured. Front doors are locked and you are buzzed in at the front doors. No wondering nonguest are not allowed through thw doors.
Stayed 2 nights in Sep 2023

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

2/10 Terrible

Tania

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell so bad I am not recommended this hotel ,
Stayed 1 night in Sep 2023

10/10 Excellent

Chased

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job
It was good the the parking was was good.. And the fact that they have someone walking the area wheh it gets dark is Excellent When I first went in a building, I was greeted with a smile and kindness & she was so helpful, thanks ms . Roxanne 👍😊 The room was 👌 is was clean, smelled good, and the bed ! O my , so so comfortable... 15 mins im out 💤 😴 So , i say all that to say this , i'll be back again.... lol
Stayed 3 nights in Aug 2023

4/10 Poor

Guang

Stayed 1 night in Aug 2023

4/10 Poor

ab

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jack on Aug 18, 2023
We truly appreciate your understanding and hope that you will give us another opportunity to serve you better in the future. Please feel free to reach out to our guest services if you have any additional concerns or if there's anything else we can do to make your next stay more comfortable. Thank you for sharing your thoughts with us.

4/10 Poor

Thomas

Disliked: Property conditions & facilities
The shower would not heat up. The AC is locked at one temp (have to unplug if you don’t want it cold). One of the two pass keys did not work. In need of a renovation.
Response from Jack on Aug 18, 2023
I sincerely apologize for the inconveniences you experienced during your stay. Your feedback is truly valuable to us, as it helps us identify areas for improvement. We are committed to providing a comfortable and enjoyable experience for all our guests.Regarding the issues you mentioned, we are taking immediate action to address them. Our maintenance team is looking into the shower's heating problem and the AC temperature control. We understand how important it is to have these amenities functioning properly for a pleasant stay.Furthermore, I apologize for the inconvenience with the pass key. We are reviewing our key system to ensure that such issues are resolved promptly and do not reoccur in the future.We truly appreciate your understanding and hope that you will give us another opportunity to serve you better in the future. Please feel free to reach out to our guest services if you have any additional concerns or if there's anything else we can do to make your next stay more comfortable. Thank you for sharing your thoughts with us.

10/10 Excellent

Sally, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the pool an d was nice and quite for a weekend
Stayed 1 night in Aug 2023
Response from Jack on Aug 18, 2023
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the pool and found the atmosphere quiet and relaxing during your weekend stay. Providing a tranquil environment for our guests is a top priority, and we're glad that you were able to unwind and have a pleasant time.Your kind words are truly appreciated and serve as a great motivation for our team. We hope to continue exceeding your expectations in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, please don't hesitate to let us know. We're here to make your next visit just as enjoyable!

8/10 Good

Sylisha

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The rooms are clean but it’s in a pretty dirty and cluttered area which just makes it feel dirty. Like there was diapers and bags of trash in the parking spots. Other than that there wasn’t anything wrong with my stay though, my 3 nights passed smoothly without conflict.
Stayed 4 nights in Jul 2023
Response from Jack on Aug 18, 2023
Thank you for taking the time to provide us with your feedback. We're pleased to hear that your overall stay was smooth and without any issues. We appreciate your positive comments about the cleanliness of the rooms.Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve the overall ambiance of our surroundings. We're glad that you had a good experience despite the external factors, and we hope that your next stay with us will be even more enjoyable. If you have any further comments or suggestions, please feel free to share them – we're here to listen and make your stays as pleasant as possible.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful check in was quick and easy and very polite front desk.
Stayed 1 night in Jul 2023
Response from Jack on Aug 18, 2023
We're delighted to hear about your wonderful check-in experience! It's fantastic that your check-in process was quick, easy, and that our front desk team provided you with polite and attentive service. Ensuring a smooth and welcoming arrival for our guests is one of our top priorities, and we're thrilled that we were able to meet your expectations.Your positive feedback is greatly appreciated and will certainly be shared with our team. We look forward to providing you with more exceptional experiences during your stay with us. Should you need any assistance or have any special requests, please don't hesitate to let us know. Thank you for choosing us, and we can't wait to welcome you back again soon!

6/10 Okay

Anita

Disliked: Staff & service, property conditions & facilities
The person working the check in and check out was rude. This property was not as nice as other comfort ins that I stayed in.
Stayed 1 night in Jul 2023
Response from Jack on Aug 18, 2023
We deeply apologize for the less than satisfactory experience you had during your recent stay. It's disheartening to learn that the service you received during check-in and check-out did not meet our usual standards of hospitality. Please accept our sincerest apologies for any rudeness you encountered – this is certainly not reflective of the level of service we strive to provide.Your feedback about the property not meeting your expectations is also concerning, and we truly appreciate you sharing your thoughts with us. We're constantly working to improve our facilities and services, and your comments will be taken into serious consideration as we strive to enhance the overall guest experience.We would like the opportunity to make things right. If you'd be willing to discuss your experience in more detail, we encourage you to reach out to our management team. Your satisfaction is our priority, and we're committed to addressing any areas where we fell short during your stay. We value your feedback and hope to have the chance to regain your trust during a future visit.

10/10 Excellent

Ryan

Stayed 2 nights in Jul 2023
Response from Jack on Aug 18, 2023
We're delighted to hear about your wonderful check-in experience! It's fantastic that your check-in process was quick, easy, and that our front desk team provided you with polite and attentive service. Ensuring a smooth and welcoming arrival for our guests is one of our top priorities, and we're thrilled that we were able to meet your expectations.

4/10 Poor

Anita

Disliked: Staff & service, property conditions & facilities
The girl working the desk would not get off her private conversations on her cell phone to check us out or in properly. She was rude. This comfort inn was not nearly as nice as ones we were use to getting.
Response from Jack on Aug 18, 2023
We deeply apologize for the less than satisfactory experience you had during your recent stay. It's disheartening to learn that the service you received during check-in and check-out did not meet our usual standards of hospitality. Please accept our sincerest apologies for any rudeness you encountered – this is certainly not reflective of the level of service we strive to provide.Your feedback about the property not meeting your expectations is also concerning, and we truly appreciate you sharing your thoughts with us. We're constantly working to improve our facilities and services, and your comments will be taken into serious consideration as we strive to enhance the overall guest experience.We would like the opportunity to make things right. If you'd be willing to discuss your experience in more detail, we encourage you to reach out to our management team. Your satisfaction is our priority, and we're committed to addressing any areas where we fell short during your stay. We value your feedback and hope to have the chance to regain your trust during a future visit.