Ratings based on 138 Verified Reviews

3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Santa Cruz, Ca

Smoking hotel

Posted Oct 20, 2017
Pros: Location and lobby. Room layout and bathtub are great.
Cons: Smells in the hallways and smoking problems in the rooms when supposed to be non-smoking
Location: Location is right now Olympic park so good for that. Not a lot of shopping near by. Close to NAOC if you happen to be a scientist.
The hotel lobby is nice and has a pleasing appearance. The rooms are clean but the main problem with this hotel for Americans is that people smoke in the rooms and that makes the whole floor smell. If you are unused to cigaret smoke it's hard to handle. The staff is polite but not English speaking so be prepared to order your own taxi if you have the right app on your phone. Recommend getting google translate also as that helps with communications. Hotel restaurant was OK with a good wine list and some pretty good buffet dinners. If you order a la carte you'll probably be disappointed.
4 out of 5
by Casey

Good hotel in good location.

Posted May 5, 2017 on Hotels
Check-in can be further improved. Arrived early and tried to check-in but room was not ready, but this was not the Hotel's fault. Was told to come back 2 hours later which I did, but the room was still not ready. The chamber staff had gone on and cleaned other rooms first even though they were informed by receptionists that the customer is waiting. By the time I manage to check-in, it was already 3.5 hours later. This is not good for business travelers coming to Beijing on an overnight "red eye" flight. There were also no attempts to provide some kind of "free beverage or coffee" while you wait. While checking-in I was informed that all rooms are 'Non-smoking". When I got to my level, there were at least 3 rooms with guests puffing away with their doors wide open while cleaning was in progress. Food prices especially breakfast was expensive. Buffett breakfast rates are almost 30% of the room rates, at 30 pounds a pop. That's why the Cafe is almost always empty. Prices are similar to London or New York. Room was decently clean but sliding doors to the toilet were falling off its hinges, a complete safety hazard. This is 5-star wannabe hotel with 3-star service quality. Ordered room service one nite and had the room cleaned the next day, but they decided to leave the leftover food in the room until I came back in the evening. Had expected more from a Marco Polo. Kinda disappointed. There's a Maccas, Supermarket, Bakery across the street so it did make things a little easier.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Really enjoyed the breakfast buffet!

Posted Mar 28, 2017
Pros: Breakfast buffet, pool and location.
Cons: Rooms could use a little attention. Bar staff needs proper training. Very slow service, very little knowledge of mixing drinks.
Location: Grocery store, bakery with delicious cakes and baked goods and Peking duck restaurant across the street. Spa with excellent massages on next block.
Stayed here for the last nights of our Sinorama Tour. The company uses this hotel because of its proximity for our Beijing sites. The breakfast buffets are worth getting up early for! By this point in our tour, many of us had the custom prepared bowl of noodles so we started having them for breakfast, we liked them that much! They also have English, American and Japanese style breakfasts, as well as continental so basically everyone is able to find something they like. A little chaotic in there, but that's very much a part of the Chinese culture. You aren't in Germany after all!
1 out of 5
by A verified traveler

Posted Dec 6, 2016
Lost laundry. Rude reception. Not willing to help the guest at all
2 out of 5
by A verified traveler from US

Bad experience during breakfast

Posted Nov 16, 2016
Bad service..the servers were more interested in their business rather than the customer's.
3 out of 5
by A verified traveler

Basic hotel.

Posted Oct 20, 2016 on Hotels
Very basic hotel, not worth the price but it seems BJ's hotels are all pricy. Not usual Maco polo standard, very local feeling.
4 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
Stay here most times I go to Beijing. Expensive but well located for my business. Room was getting tired and paintwork a bit dirty etc. Good rate booking through Hotels.com. Beware incidental's are expensive. But overall, will continue to use hotel.
4 out of 5
by A verified traveler

Posted Sep 18, 2016 on Hotels
It is close to several restaurants, however the front desk service is not as joyful as it supposes to be, I saw some staff were sitting there and play moblie, and front desk lady talking to you with no smile at all.
4 out of 5
by jingyi

This traveler left a rating score only Posted Aug 1, 2016 on Hotels
2 out of 5
by A verified traveler

Mediocre hotel at 5 star prices

Posted Jun 9, 2016 on Hotels
Rooms are ok but restaurant is dirty with poor quality food and service is terrible. Eat elsewhere at all costs.