Ratings based on 1,063 Verified Reviews

3.8 out of 5
68% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Great location and price!

Posted Dec 12, 2017
Easy check-in...staff very friendly! Cool bar and atmosphere. Very modern and clean. Some stuff is dated but overall it's comfortable and it's across the street from the Tanger Outlets!!!
Comment from Hotel Management
Dec 18, 2017 by Melissa, Hotel Management
Hi Angela! Thank you for your wonderful response! I am so glad you enjoyed our cool atmosphere, it is what sets us apart! We are planning for a renovation soon, so please be sure to come stay with us again!
1 out of 5
by A verified traveler

Posted Dec 3, 2017
Motel súper 8 has a better looking room this is the worst I been at
Comment from Hotel Management
Dec 11, 2017 by Robert , Hotel Management
Hi I am sorry that our room was such poor quality. Can i please have some more information such as your check in day and room number? i would like to resolve these issues in a timely fashion. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Waynesville ga

Nice hotel

Posted Dec 3, 2017
This hotel was amazing and i would recommend this hotel to anyone that ask.!!!! I love the room and the shower part. The bed was very relaxing........... ....................
Comment from Hotel Management
Dec 18, 2017 by Melissa, Hotel Management
Thank you so much for choosing the Aloft for your stay! The rainfall shower heads are my personal favorite part of our guest rooms! Everyone loves an upgraded shower experience! Thanks again and we hope to welcome you back to the Aloft Charleston Airport soon!
2 out of 5
by A verified traveler from charleston,sc

Room

Posted Dec 1, 2017
The room had roaches/water bugs. It was like a hand me down room. The door need fixing. The room looked as if it was getting worked on and they didn't finish it.
1 out of 5
by A verified traveler from Charleston, SC

Blood on shower curtain

Posted Nov 26, 2017
Late check in and blood was on shower curtain.Called downstairs immediately then worker suggest to swap rooms which was a huge inconvenience. Lady at front suggest maintenance come clean it up and this was not acceptable so I request a clean shower curtain. Finally one was found but this experience was extremely uncomfortable.
Comment from Hotel Management
Nov 29, 2017 by Robert, Hotel Management
Hello Just following up on the conversation we already had over the phone. This was an isolated incident and we have made changes to ensure this doesn't happen again, thank you!
3 out of 5
by A verified traveler

Posted Nov 15, 2017
Room headboard was all scratched up and ceiling looked like it needed to be redone. Room daily cleanup wasn't done until after 4:00pm
Comment from Hotel Management
Nov 18, 2017 by Robert , Hotel Management
Hello Thank you for taking the time to give us some feedback regarding your stay. We are sorry you did not like the industrial theme of the Aloft Charleston.The Aloft brand is different by design and we understand that it might no be for everyone. We hope you stay with us again the next time you are in Charleston.
2 out of 5
by A verified traveler from Columbia SC

Wi-Fi never worked, told front desk but no change

Posted Nov 14, 2017
Pros: Okay, plane noise was a total distraction
Cons: Better Wi-Fi, microwave in room, full size iron board, and better front desk responsiveness
Location: Great
No Wi-Fi, unresponsive to this. No microwave in room
Comment from Hotel Management
Nov 17, 2017 by Robert Troxell, Hotel Management
Hey Ernest, could i please have your room number and check in date so we can address this issue internally? thanks!
4 out of 5
Recommended
for Everyone
by A verified traveler from Franklin KY

Modern Amenities

Posted Nov 14, 2017
Pros: Late night check-in with snacks and bagels.
Nice modern hotel. The food area was great late night. Bagels, muffins, plenty to drink, etc. Breakfast was surprising with a chef to make a sandwich or whatever you wanted. Nice place.
Comment from Hotel Management
Nov 15, 2017 by Robert, Hotel Management
Hello Joe Thank you for the kind words regarding our property, we hope you choose to stay with us again in the future.
2 out of 5
by A verified traveler from San Jose CA

Room unprepared

Posted Nov 12, 2017
Pro - allowed us to check in early. Cons - No towels in room; coffee tray not restocked; old coffee grounds still in coffee maker; lobby bar not open. Would not recommend.
Comment from Hotel Management
Nov 13, 2017 by Robert, Hotel Management
Hi John We have looked into these issues and implemented some new policies to make sure this does not happen twice, thank you for your feed back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Convenient location to get around

Posted Nov 11, 2017
Good place to relax after a long day and many restaurants nearby
Comment from Hotel Management
Nov 16, 2017 by Robert Troxell, Hotel Management
Thanks for staying with us. We appreciate your feedback!