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Reviews of Candlewood Suites I-26 at Northwoods Mall, an IHG Hotel

2.5 out of 5
Candlewood Suites I-26 at Northwoods Mall, an IHG Hotel
2177 Northwoods Blvd, North Charleston, SC

Reviews

7.8

Good

Rating 10 - Excellent. 198 out of 484 reviews" "
Rating 8 - Good. 128 out of 484 reviews" "
Rating 6 - Okay. 71 out of 484 reviews" "
Rating 4 - Poor. 47 out of 484 reviews" "
Rating 2 - Terrible. 40 out of 484 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, only thing bad was fire alarm went off twice at 1030 at night when had to be up at 3am, other than that was great will stay again.
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, staff is great, got a little load in the halls and outside at times but overall my stay was good and I most likely will be back because the price was good.
Stayed 7 nights in Mar 2024

8/10 Good

brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. The down side was the other guests cooking with their doors open so the smell was in the hallways. We were there for 2 nights. The first night was fine but the second night around 1am there were young children running through the hallways making a lot of noise and slamming doors. We tried to call the front desk but no one answered.
Stayed 2 nights in Jan 2024

4/10 Poor

Darrisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a good experience
The hotel room did not have working ac/heater and I had to be moved to another room. The new room had roaches in the bathroom. Other guests were lounging in the hallways and were very loud.
Stayed 1 night in Jan 2024

10/10 Excellent

Channelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

6/10 Okay

monzell, Union

Traveled with partner
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

CARSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Parker

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed smelled like piss

8/10 Good

Marquis

Traveled with group
Liked: Cleanliness
Will/Would stay again.
Stayed 1 night in Dec 2023

6/10 Okay

James

Stayed 2 nights in Nov 2023

4/10 Poor

Hugo A

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly!! But the property was run down. When we got to the second floor it was a very strong odor of marijuana. When we got to the room it had a very funky smell. The bathroom desperately needs remodeling. We were looking to cook something but the kitchenware was dirty and nasty. Also we found two roaches in the bathroom. Never staying here again
Stayed 2 nights in Nov 2023
Response from Michael F on Dec 7, 2023
Dear Hugo, Thank you for taking the time to let us know of your challenges. It is our goal for everyone to have a positive experience and I assure you we will address your concerns. I do hope you come see us again. Sincerely, Michael F. General Manager

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The mattress was a bit uncomfortable. My overall experience was good 👍
Stayed 1 night in Nov 2023
Response from Michael F on Dec 7, 2023
Dear Annie, Thank you for staying with us and for your time to share your experience. We will look into that mattress and make sure it is taken care of! I do hope we see you again soon. Sincerely, Michael F. General Manager

8/10 Good

Freddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael F on Dec 7, 2023
Dear Freddie, Thank you for staying with us and for sharing your rating. If there is anything we could have done to get a 10 please let us know. Sincerely, Michael F. General Manager

4/10 Poor

Niketa

The worst part we had a suite in it was roaches in the kitchen &bathroom area.the ice maker didnt work had to go buy ice.thevgood part we was close to everything.
Stayed 2 nights in Nov 2023
Response from Michael F on Dec 7, 2023
Dear Niketa, I am so sorry to hear that you had this experience with us, I assure you it is far from normal and we will take all the actions to correct it. Sincerely, Michael F. General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything was good. The only thing i was a little concerned about was housekeeping. They never came and cleaned the room the whole time i was here. Im not sure if they operate in a particular time because its an extended stay but i thought housekeeping was everyday at a hotel. Either way i enjoyed everything else.
Stayed 5 nights in Oct 2023
Response from Michael F on Dec 7, 2023
Thank you for staying with us and for sharing your review! I do hope we see you again soon!Sincerely, Michael F. General Manager

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Michael F on Dec 7, 2023
I am sorry to see that your stay was less than a positive one. We are always here to find new ways to improve our service and accommodations. I do hope you come see us again soon. Sincerely, Michael F.General Manager

2/10 Terrible

Olivia

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Michael F on Dec 7, 2023
I am sorry to see that your stay was less than a positive one. We are always here to find new ways to improve our service and accommodations. I do hope you come see us again soon. Sincerely, Michael F.General Manager

8/10 Good

Andre

Stayed 1 night in Sep 2023
Response from CWS North Charleston Management on Sep 13, 2023
Thank you for staying with us!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Clean and nice staff
Stayed 7 nights in Aug 2023
Response from CWS North Charleston Management on Sep 13, 2023
Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was nice
Stayed 2 nights in Aug 2023
Response from CWS North Charleston Management on Aug 17, 2023
Thank you for staying with us! We look forward to your return.

4/10 Poor

Katie

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from CWS North Charleston Management on Aug 17, 2023
Thank you for your feedback.

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood Charleston
Candle wood was a good stay. I would stay again. The service was the best and the location was convenient to a lot of popular places. Minor cosmetic issue I had but overall my stay here was wonderful, great, awesome!!
Stayed 2 nights in Jul 2023
Response from Guest Services Team on Jul 23, 2023
Thank you for staying with us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from CWS North Charleston Management on Jun 27, 2023
Thank you!

4/10 Poor

Channelle

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
I like that it is close to the shopping mall but thats about it everything else was poor i spend 8 nights and not 1 day did we get house keeping service. They gave us a room with a broken toilet that was running water 24/7 we reported it from the night we checked in they send maintenance in the mrn he said it cant be fixed now and they agreed to change our room and then they gave us a key to a out of order room my god i am still tramatize by room 316 we had to stay in the room with the broken toilet for 8 nights and to make it worst dog hair was on the carpet,blood stain on one of the sheet and they leave a tissue in the bathroom that was almost finish
Stayed 8 nights in Jun 2023
Response from CWS North Charleston Management on Jun 27, 2023
Thank you for your feedback! We apologize that your stay was less than enjoyable. We have addressed the areas of opportunity that you mentioned and we will use your feedback to continuously improve upon our service. efforts.

2/10 Terrible

Channelle

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They check us into a room with a broken toilet we reported it and they promise to change our room and wen they did give us a key it was a out of order room. The carpet in our room had on dog hair we spend 8 nights and no cleaner not even once
Stayed 7 nights in Jun 2023
Response from CWS North Charleston Management on Jun 27, 2023
Thank you for your feedback and we apologize for your less than satisfactory stay with us. We are continuously looking to improve our service performance and will use your feedback to address the concerns you mentioned.

10/10 Excellent

Jamey

Stayed 1 night in Jun 2023
Response from CWS North Charleston Management on Jun 27, 2023
Thank you!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from CWS North Charleston Managementt on Jun 27, 2023
Thank you!

10/10 Excellent

sylvia

Stayed 8 nights in May 2023
Response from CWS North Charleston Management on Jun 27, 2023
Thank you!

10/10 Excellent

Tareikh

Stayed 1 night in May 2023
Response from CWS North Charleston Management on Jun 27, 2023
Thank you!

8/10 Good

Terika

Stayed 1 night in May 2023
Response from CWS North Charleston Management on Jun 27, 2023
Thank you!

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like that we was put in a handicap room
Stayed 2 nights in Apr 2023
Response from Eric Banner on May 3, 2023
We are sorry to hear that but had we known we would have been more than happy to switch the room type if we had the availability.

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trevor was a great host.
Stayed 1 night in Apr 2023
Response from Eric Banner on May 1, 2023
Thanks for the review !

10/10 Excellent

Alicia

Liked: Staff & service, amenities, property conditions & facilities
Very nice staff and a very good stay
Stayed 1 night in Apr 2023
Response from Eric Banner on Apr 24, 2023
Thanks Alicia, My team will love to hear

10/10 Excellent

William

Stayed 2 nights in Apr 2023
Response from Eric Banner on Apr 11, 2023
My team and I are thrilled that you had a great stay.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 2 nights in Apr 2023
Response from Eric Banner on Apr 9, 2023
Thanks for the review!

2/10 Terrible

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was filthy, liquid stains on the floor, counter top, and coffee pot, dead roach on the bathroom floor, bad odor in the room also
Stayed 2 nights in Mar 2023
Response from Eric Banner on Mar 29, 2023
We are sorry that you had a bad experience! We will be addressing with my staff immediately.

10/10 Excellent

Dieudonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Stayed 7 nights in Mar 2023
Response from Eric Banner on Mar 14, 2023
Thanks for leaving a wonderful review, my staff loves to see 10/10s.

10/10 Excellent

CARSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Eric Banner on Mar 6, 2023
Thanks for the review! My staff love 5/5 reviews!

8/10 Good

Letty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a suggestion… You may look into taking a block of rooms and making them for no pets. The room I stayed in had a urine smell. It was like someone was trying to cover up a smell they could not remove.
Response from Eric Banner on Jan 16, 2023
Thanks for your review and we will evaluate and take you suggestion into consideration.

10/10 Excellent

Leon

Stayed 1 night in Jan 2023
Response from Eric Banner on Jan 16, 2023
Thanks Leon for taking the time to give us a wonderful review. My team works very hard everyday to give our guest the best stay possible. They will love to see this great review.

10/10 Excellent

Carmelo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like everything inside thr room and location
Stayed 1 night in Nov 2022
Response from Eric on Nov 28, 2022
Glad to hear this wonderful review!

8/10 Good

janet, DE SOTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Prendince

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was everything I needed it to be. Close to everything and wasn’t too far from downtown Charleston. The room was very clean and the kitchen was so fully equipped that we ended up cooking the whole time while on our mini vacation. Bed was very comfortable and restroom was perfect unlike most hotels. One or the other is horrible but not in this one. The staff were all very friendly people. Ms. Linda was so nice to help me get more ice for my room since the ice machine in my freezer was going to take awhile. She also gave me a list of things to see and do downtown and I was so happy about that. What’s better than google? Someone who’s actually from there!! There was a tall guy with locs cleaning the rooms each morning and he was very friendly too. Good staff made it a good stay. Last but not least the convenience of this hotel was phenomenal. Next door to the mall, Walmart, and many restaurants. All in all this was one of the best stays I’ve had in a very long time.
Response from Eric on Nov 13, 2022
Thanks for your amazing review! I have read this review with my team and especially the two employees you mentioned.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large refrigerator and stove are nice to have.
Stayed 1 night in Oct 2022
Response from Eric on Oct 16, 2022
Thanks for the review !

10/10 Excellent

Josefa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't have one
Stayed 1 night in Oct 2022
Response from Eric on Oct 16, 2022
Thank you for the review, we are so happy that you enjoyed your stay.

8/10 Good

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Audra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms. Free laundry!
Stayed 2 nights in Sep 2022
Response from Guest Services Team on Sep 21, 2022
Thank you for staying us! We hope to see you again soon.

10/10 Excellent

Paul

Liked: Staff & service
Great stay
Stayed 1 night in Sep 2022
Response from Guest Services Team on Sep 4, 2022
Thank you for staying with us! Please comeback again soon!