Ratings based on 296 Verified Reviews

3.3 out of 5
65% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
This is my second time staying at this hotel. It's what you would expect from a budget hotel. It's clean and the staff was friendly
Comment from Hotel Management
Dec 31, 2017 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America for another stay! There is nothing more gratifying than to read that a guest has chosen to visit us again due to our great staff, pleasing with the value we offer. Our goal is to always go above and beyond for every guest and we are proud to know our associates are doing just that. Thanks again for making us your home. We look forward to your next visit! Sincerely, Hotel Management
4 out of 5
Recommended
for Other
by A verified traveler from Sanford, NC

It was convenient to shopping and eating

Posted Dec 5, 2017
Pros: The staff was great. It was quiet, although pretty full. I love the full kitchen!
Cons: More "kitchen stuff."
Location: It was just a short drive to Charleston Harbor, where I took a 1 1/2 hour cruise in a 28-foot sailboat with the non-profit group "Veterans on Deck."
Although I prefer to do my own cooking, I found that this hotel is exceptionally close to the sort of shopping I like to do and the places I would eat were I eating out. I like to walk from hotel to shopping, and I could do that. Walmart was less than a mile away, so that was great exercise after a long drive. The hotel was pretty full, and almost all of the kitchen items available were already leant out to other guests. Fortunately, I had some of my camping supplies in the back of my car, and I had some plastic eating ware, so that was no problem. I believe that, in future, i'll just bring what I need to cook with, else call ahead to see if items that I'll need can be placed on hold for me. The staff members were really nice, as is usually the case. I don't believe that you'd keep them around if there were any complaints! It was quiet at night, and that is great for those of us who are light sleepers. I will definitely stay here on my next trip to Charleston!
Comment from Hotel Management
Dec 7, 2017 by Hotel Management , Hotel Management
Max, thank you for sharing a nice review of Extended Stay America. We are glad to know you were impressed not only with your room along with the kitchenette and our convenient location, but also with the courteous service provided by our associates. It was a pleasure having you as our guest, and we look forward to welcoming you again whenever you are back in this area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

one night stay

Posted Nov 9, 2017
Pros: noted above
Cons: covered above
Location: N/A
One night stay near CHS Booked by service. Very pleased although rigid Check-in policy
Comment from Hotel Management
Nov 10, 2017 by Hotel Management, Hotel Management
Thank you for sharing your amazing experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Wedding Flow

Posted Oct 25, 2017
The hallway on the 3rd floor smells like urine..They should not advertise that there is breakfast because it is not a breakfast.. not even a continental breakfast.. nothing to drink but coffee.. I do not drink coffee never tasted coffee it was muffins and oatmeal packs.. It's good for one night..the room was nice..
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
4 out of 5
by Clarence

Relaxing

Posted Oct 23, 2017 on Hotels
The stay was ok for the price. A lot of foot traffic after 11pm. The only thing that I draw to concern is pillows suck requested additional only to be told hotel didn't have any extras.
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Clarence, thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Quick Fast Check in... And Private Location

Posted Oct 10, 2017 on Hotels
The staff was very professional and understanding...Checking in was quick which is also Greatly appreciated...Mrs. Karen went over and beyond to make sure my stay was comfortable..I recommend this location to anyone...Definitely a home away from home
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Thank you for staying at Extended Stay America. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. I will be sure to share your compliments with Karen for a job well done. Your recommendation is truly appreciated, and we look forward to welcoming you again whenever your travels bring you back here. Sincerely, Hotel Management
3 out of 5
by A verified traveler from mt vernon

Not so fresh

Posted Oct 8, 2017
Room had a damp smell inside.wss not happy about the room cleaniness.
Comment from Hotel Management
Oct 15, 2017 by Hotel Management, Hotel Management
Thank you for sharing your candid evaluation. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
3 out of 5
by Tara

My stay

Posted Oct 4, 2017 on Hotels
The manager Karen is a rude person she was very me and I had to call corporate office on her.
Comment from Hotel Management
Oct 7, 2017 by Manager, Hotel Management
We take the safety and security of our guests very seriously, and we have addressed this privately. Hotel Management
5 out of 5
by Ralph

This was 2 great stays!

Posted Sep 6, 2017 on Hotels
This was our second stay at this location. Our stay was excellent, but there was a loud group above us until about 4AM on Saturday night.
Comment from Hotel Management
Sep 7, 2017 by Manager, Hotel Management
Ralph, thank you for returning to stay at Extended Stay America. We are glad you had a nice time with us, but we are sorry for the noise issue you experienced from the other hotel guests. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager
3 out of 5
by A verified traveler

Not the stay I expected it to be.

Posted Aug 29, 2017 on Hotels
I paid online and when I got there computer was down and the room was not clean 100% like it was suppose to be. No on stayed to the front desk to get assistant. It was very upsetting.
Comment from Hotel Management
Aug 31, 2017 by Manager, Hotel Management
Thank you for staying with us and letting us know your overall visit was pleasant. However, I am sorry for the service and the issues you experienced with our facilities. I have shared your feedback with the entire team to ensure these are taken care off going forward. We regret and hope you will give us another chance so we can serve you much better. Sincerely, General Manager