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Reviews of Fairfield Inn & Suites Charleston North/University Area

2.5 out of 5
Fairfield Inn & Suites Charleston North/University Area
2600 Elms Center Rd, North Charleston, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1001 reviews" "
Rating 8 - Good. 256 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ray

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and very helpful. Bfast could start a little earlier but no complaints about Hotel Quality or the Staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very welcoming
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel had an odd smell. Very near the hospital so lots of ambiance noise. The air conditioner and the mini fridge were incredibly noisy, very difficult to sleep

8/10 Good

Michele

Stayed 2 nights in Feb 2024

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a quick stay to visit my daughter. Very nice hotel, very convenient area.easy to get in and out, close to the interstate. Will stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and good access to highway.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff friendly.
Stayed 1 night in Jan 2024

4/10 Poor

marvin

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and well kept. The only problem I had was the front desk staff. I tried to extend my stay and the female staff member refused to help me so I checked out and went down the street to a fine hotel that welcomed me and my money. I wont be back at Fairfield
Stayed 1 night in Jan 2024

10/10 Excellent

PAULA

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk very friendly and helpful. Will book again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice I would definitely recommend it to friends
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the BREKFAST WAS GRAET, THE ROOM WAS GRATE , THERE WAS NO ICE MACHINE ON THE 2ND FLOOR
Stayed 1 night in Nov 2023

10/10 Excellent

Fe

Awesome customer service
Stayed 2 nights in Nov 2023

6/10 Okay

Tory

Disliked: Cleanliness
Stayed 3 nights in Nov 2023

6/10 Okay

Felicia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
James... excellent customer service!
Stayed 3 nights in Nov 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Stayed 1 night in Nov 2023

4/10 Poor

Deloris

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am going to guess that what I’ve experience was just a thing that happened and is not the norm. However, my first room had a non working tv. They were good about it and switched my room. The first night was great but the second night I came in and tried to heat my food in the microwave and all lights went out. After several attempts at resetting the breakers, the staff was able to get the ac and bathroom lights back on which was helpful but kind of annoying because I was forced to go to sleep, had to charge my phone in the bathroom and half sleep because I didn’t want to miss my alarm going off at 5am as I had to be up and gone by 5:30am. Disturbing but otherwise I love the convenience of location and overall upkeep.
Stayed 2 nights in Nov 2023

10/10 Excellent

Latoya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
My mom takes chemo treatment across the street at the MUSC infusion center. This facility is perfect for a few nights stay. The beds are the most comfortable I have felt at a hotel in a long time. The staff is very friendly and accommodates also any of our request. They even allowed us to do a late check out when my mom treatment ran over.
Stayed 1 night in Oct 2023

10/10 Excellent

Rontius

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed here for a cousins get together. Staff was helpful getting us on the same floor and they were very friendly. Beds were comfortable and the room always smelled good. Would stay here again the next time we are in Charleston. Not a bad drive to historic Charleston. There are lots of good restaurants around the hotel.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
The beds were the most comfortable!! Great customer service!
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and quiet. Staff very friendly. Only downside was the breakfast options. Eggs watery and mini quiche were over cooked. Starbucks across the parking lot in case you want a quick breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Eggleston, Glenwood Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and centrally located. Conveniently accessible to airport.
Stayed 3 nights in Aug 2023

10/10 Excellent

ROSITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Emma

Stayed 3 nights in Jul 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Brenda

Stayed 1 night in Jul 2023

8/10 Good

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money.
Very nice staff.
Stayed 3 nights in Jun 2023

8/10 Good

Anthony

Stayed 1 night in Jun 2023

10/10 Excellent

Renay, Lawrencevile

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay. The beds were comfortable and room was clean and updated. High recommend.
Stayed 1 night in Jun 2023

4/10 Poor

Leigh, Santa Ana

Traveled with partner
Disliked: Cleanliness, staff & service
So we stayed for the better part of the last week, 5 days between June 7 and June 12. It was an older hotel, small closet, but that didn't bother me. Mike who checked us in and out on first and last day was good. Ron was on duty the night prior to our leaving, Sunday June 11. We'd called to ask for room refresh that morn, they said yes, got back late to find unmade beds, no new towels, and mound of dirty towels 4 ft high in bathroom. Went downstairs to explain problem, and no front desk person on post. Had to wait 5 minutes. Ron comes in, I explain issue, he says "I can't help you." I said: "Correction, there are actually TWO people who could fix this problem -- you and me -- but neither of us WANT to make my beds or service my room at midnight." I then asked him to refund a night of stay, and he said again "I can't" but told me I could "talk to his supervisor in the morning." I asked if she'd be "on at 4 a.m., b/c we had to leave for airport at 4:30" and he said no. I asked him to leave her a note, and he said he could not. At that point, staring at a white male who was at least my age, I was pretty livid -- b/c whether or not Ron wanted to admit he COULD read, write, make beds, and get clean towels -- the fact was he COULD ... and he was just being straight up unhelpful and specializing in telling the guest what I could NOT have. I explained that from 2016 thru Mar 2020, we stayed at Marriott properties once a week, on average. STILL NO HELP. I'm livid....
Stayed 5 nights in Jun 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Finnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was fine - advertised as close to the airport, but didn’t have the convenience of airport services. Glad I kept the rental car and didn’t assume there was a shuttle!
Stayed 2 nights in May 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was super clean and fresh. The bed was amazingly comfortable and the front desk staff was super friendly. Great location - you are 15 to 20 minutes from all of the sightseeing without being too close.
Stayed 4 nights in May 2023

10/10 Excellent

Natalie

The rude people packed up al the breakfast and didn’t leave any for anyone else. There was not enough food left for other guests and hotel didn’t have any more so we had to go out for breakfast.
Stayed 3 nights in May 2023

8/10 Good

Christie

Traveled with family
Liked: Cleanliness, staff & service
Elevators were out of service.
Stayed 1 night in May 2023

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Scott

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Checkin staff were friendly Roof smelled like old wet towels Elevator was broken and no call to warn us Bathroom had black mold on caulking of shower Bed springs completely blown out, no cushion, felt like a pull out couch mattress or a cot. Breakfast food was days old, the hard boiled eggs were gelatinous, not fresh. Manager gave a refund for stay.
Stayed 1 night in May 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Bathroom floors were stained and dirty.
Stayed 1 night in May 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean. Very nice. Would stay again for sure
Stayed 2 nights in May 2023

8/10 Good

Shalicia

Stayed 2 nights in Apr 2023

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was off the road
Stayed 1 night in May 2023

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Recommend
No complaints, enjoyable stay, comfortable, breakfast offering could be improved.
Stayed 4 nights in Apr 2023

2/10 Terrible

Inger

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property was in a convenient location not far from the interstate. However, for the $200 rate/night, the hotel was awful. The hallway smelled terrible where our room was located. The bed was lumpy. I didn't sleep well at all. Baby roach was crawling up the wall beside the bed. The tub and sink was cloaked backing up with water. This was one the worst Marriot stays that we have ever experienced.
Stayed 2 nights in Apr 2023

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities
Good location. Kind of an old facility. Floors are broken up, so lots of loud foot stomping at night.
Stayed 2 nights in Apr 2023

6/10 Okay

Susan

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Arthur

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023