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Reviews of Home2 Suites by Hilton Charleston Airport/Convention Center, SC

3 out of 5
Home2 Suites by Hilton Charleston Airport/Convention Center, SC
3401 W. Montague Avenue, North Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 915 reviews" "
Rating 8 - Good. 246 out of 915 reviews" "
Rating 6 - Okay. 58 out of 915 reviews" "
Rating 4 - Poor. 23 out of 915 reviews" "
Rating 2 - Terrible. 33 out of 915 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable and the breakfast was good
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel

Traveled with partner
Impossible to review as the hotel overbooked and, when we arrived at 0045 (AM), we had no room. However the reception desk agent was excellent and had already booked a room for us at a nearby hotel, paid our Uber from the airport as well as paid for the cab fare to the new hotel
Stayed 1 night in Apr 2024

8/10 Good

mosi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in and held our luggage, great from pop in or quick visit
Stayed 1 night in Jan 2024

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it is to the North Charleston Performing Arts Center venue for concerts, etc. The room lacked hair conditioner and lotion. It was also a bit noisy in that in the morning, I heard people walking from the floor above me.
Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great one night stay-over while attending a concert across the road at the North Charleston Coliseum so it’s super convenient! Staff were consistently friendly, helpful and very went out of their way to make us feel welcome. Our room was huge and immaculately clean with fast wifi and decent channel choices in the TV. The free breakfast was good with several hot/cold options and we liked the new draft beer service in the lobby. Definitely a great option for long or short term stays. Good job H2S.
Stayed 1 night in Mar 2024

10/10 Excellent

Sabrina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tamekia and Malike were wonderful. Convenient hotel to conference facilities. Large room. Big fridge.
Stayed 1 night in Feb 2024

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I originally received was not what I reserved or paid for but the front desk staff was nice and corrected it immediately. It was right across the street from the venue we were going to but there was no cross walk or light so although getting there was 2 minutes it was a dangerous 2 minutes
Stayed 1 night in Feb 2024

4/10 Poor

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
1- We provided the property with our flight details for the shuttle they told us to simply call when we landed. When we called, we were told they don't have a shuttle past 11pm so we had to get a cab. 2- the city was doing work on the water main, so we had no flushing toilet or water pressure. The next morning, the water was brown. It would have been great to be notified of this upon checking in, or even a note under the door informing g is to run the water for 2 minutes before consumption.
Stayed 1 night in Feb 2024

8/10 Good

Sweets

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Sweets

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The lobby was clean, spacious with a home vibe.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location for concert
Good stay, good service. Nice room, comfy. Perfect location for concert at the convention center. Breakfast was ok. A bit overcooked and the corned beef hash ran out early and was never replenished. No juice, flavored water?
Stayed 1 night in Jan 2024

2/10 Terrible

Vicki

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this property for a three night stayat $548 and had a family emergency, advised the office. Made it to the property the very next morning willing to pay for the lost night and continue with the rest of our stay. I was charged $180 for the first night and the service desk canceled the last two nights. She advised that I could book a separate reservation and the total for two nights was $778. I checked online at the same time while in the office and the price was $550 for two nights therefore I told the receptionist I will just go ahead and book online so I am not spending $1000 for three nights; she then proceeded to tell me all rooms are booked. I had to find a hotel last minute in Charleston on a volleyball tournament weekend. Ridiculous. Lost money, and was completely inconvenienced. Will not book with Hilton in Charleston ever again. Rude and disrespectful.
Stayed 3 nights in Jan 2024

10/10 Excellent

ELAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a Look if you're in the Charleston SC area
Great staff both at check-in and check-out as well as housekeeping staff. Room was excellent and well equipped. We stayed 2 weeks. Located near shopping areas like Tanger Outlets. Would definitely recommend.
Stayed 15 nights in Nov 2023
Response from Service With A Smile on Dec 4, 2023
Thank you for being a Hilton Honors member and your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Cheryl PringleGSMH2SUITES

8/10 Good

Dawn

Liked: Staff & service, amenities, property conditions & facilities
Room was not clean. Carpet was very sticky.
Stayed 2 nights in Nov 2023
Response from Service With A Smile on Nov 29, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert
Everything was great
Stayed 1 night in Nov 2023
Response from Service With A Smile on Nov 16, 2023
Good AfternoonThank you for the 10/10, we really appreciate your businessThank you.Cheryl

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Could have been perfect….
This is a great place. You just don’t want your room by the hall exit door. That was a tough thing all night with people going in and out. Definitely woke us at times in the night. But a great staff and room is awesome. Just had to mark down the comfort because of disruptive sleep. I was told to put “not near exit or elevators” in my comments when booking.
Stayed 1 night in Nov 2023
Response from Service With A Smile on Nov 16, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Cheryl PringleGSMH2SUITES

2/10 Terrible

Antonio

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Service With A Smile on Nov 16, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.Sincerely,Cheryl PringleGSMH2SUITES

10/10 Excellent

Michelle

Stayed 6 nights in Oct 2023
Response from Service With A Smile on Nov 21, 2023
Good Afternoon Thank you for the 5/5 review, we truly appreciate your business.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Service With A Smile on Nov 16, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Cheryl PringleGSMH2SUITES

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience at this hotel.
Stayed 1 night in Oct 2023
Response from Service With A Smile on Oct 16, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Cheryl PringleGSMH2SUITEScheryl.pringle@h2charleston.com8437444202

4/10 Poor

Jim

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Strong pet odor
We were not thrilled with the cleanliness nor the pet odor.
Stayed 1 night in Sep 2023
Response from Service With A Smile on Oct 17, 2023
Thank you for sharing your feedback about your recent stay with us. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is always our goal to provide clean, comfortable suites that make our guests smile. I am working with our housekeeping team to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying at Home2 Suites again.

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Service With A Smile on Oct 17, 2023
I wanted to say thanks you for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home

10/10 Excellent

Betty

Stayed 1 night in Sep 2023
Response from Service With A Smile on Oct 17, 2023
I wanted to say thanks you for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home. Thanks for the 5/5 review..

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home 2 Suites stay
Nice room Super comfortable bed I stayed at another chain hotel the week prior and this room was much nicer!
Stayed 1 night in Aug 2023
Response from Service With A Smile on Sep 12, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nasty tub and sink.
The room we stayed in was very dirty in the bathroom. The tub had pubic hair and pink slimy things around it. The tissue holder had hair and heavy dust on it. It was very nasty.
Stayed 1 night in Aug 2023
Response from Service With A Smile on Sep 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I apologize for the issue you had. The staff and I are working hard making the repairs. We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Jeffrey

Stayed 1 night in Aug 2023
Response from Service With A Smile on Oct 17, 2023
I wanted to say thanks you for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home. Thanks for the 4/5 review.

10/10 Excellent

Kaushauw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel, great stay!
Stayed 1 night in Aug 2023
Response from Service With A Smile on Sep 12, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Cathy

Stayed 1 night in Aug 2023
Response from Service With A Smile on Sep 12, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

carolyn

Traveled with family
Liked: Staff & service
Ther
Stayed 1 night in Aug 2023

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Service With A Smile on Sep 12, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Mary Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great! I don’t remember her name but the lady who checked us in was extremely nice. She chatted with us about what we had planned and we told her we were there for a concert. She said she hoped we had a great time. The next morning she was cleaning tables in the lobby and asked about our concert and wished me a good day by name (and no she wasn’t the one checking us out). She cared enough to remember that’s amazing service.
Stayed 1 night in Jul 2023
Response from Service With A Smile on Aug 3, 2023
Thank You for the 5/5 review. We are glad we could take care of you on your journey. Thank You CherylGSM

10/10 Excellent

Kiri

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful experience!
Stayed 2 nights in Jul 2023
Response from Service With A Smile on Aug 3, 2023
Thak you for the 5/5 review. We look forward to seeing you again soon.

8/10 Good

Colt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay. They had some computer issues but other then that pretty good
Stayed 1 night in Jul 2023
Response from Service With A Smile on Aug 3, 2023
Thank you for the 4/5 review. We were happy to take care of you while you were on your journey. I'm sorry you had a computer issue, the staff worked very hard at resolving it.Thank you for understanding.CherylGSM

10/10 Excellent

MARY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Service With A Smile on Aug 3, 2023
Thank you for the 10/10 review. We look forward to seeing you again. CherylGSM

8/10 Good

Brad

Stayed 1 night in Jun 2023
Response from Service With A Smile on Aug 3, 2023
Thank you for the 4/5 review. We are glad you trusted us to take of you on your journey.Thank YouCherylGSM

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about it
Stayed 1 night in Jun 2023
Response from Service With A Smile on Aug 3, 2023
Thank you for 5/5 review. The staff and I are looking forward to seeing you againCherylGSM

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Service With A Smile on Aug 3, 2023
Thank you for the 10/10 review. We are looking forward to your return.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I had a pleasant stay.
Stayed 1 night in Jun 2023
Response from Service With A Smile on Aug 3, 2023
Thank you for the 5/5 review. Looking forward to seeing you soonCherylGSM

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Service With A Smile on May 27, 2023
Thank you for the 5 of 5 review. We appreciate you! Looking forward to seeing you again soon.Thank YouCheryl GSM

2/10 Terrible

Bambi

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was called twice within 5mins for a noise complaint. Said that we were jumping. No one was jumping. I walked to the bathroom and back to the bed. This resulted in us checking out. I will not be harassed. I will be expecting a refund processed tomorrow.
Stayed 1 night in May 2023
Response from Service With A Smile on May 27, 2023
I'm sorry about the miss understanding. I apologize for any inconvenience you experienced. If ever in town again, please allow us the opportunity to take care of you and your family.Thanks CherylGSM

6/10 Okay

Tyrone

Stayed 1 night in May 2023

2/10 Terrible

Kimberly

Stayed 1 night in May 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Service With A Smile on May 27, 2023
Thanks for the great review. The staff here really appreciate you. We hope to see you soonThanks CherylGSM

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Service With A Smile on May 27, 2023
Thank you for the 5 of 5 review. I'm glad the staff was able to make your trip lovely.Thanks CherylGSM

6/10 Okay

Lisa

Stayed 1 night in May 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alice Cooper was there
very clean.
Stayed 1 night in May 2023
Response from Service With A Smile on May 18, 2023
Thanks for the review. We look forward to seeing you soon.

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, nice amenities, friendly staff.
Stayed 1 night in May 2023
Response from Service With A Smile on May 18, 2023
Thank you for the review. We look forward to seeing you soon.

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate Hotel
Great hotel to stay in every way clean comfortable safe with great staff we used the shuttle service they provided and it worked perfect definitely using again
Stayed 2 nights in May 2023
Response from Service With A Smile on May 15, 2023
Thank you for the great review. We appreciate you and your business. CherylGuest Service Manager