Ratings based on 828 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Upstate, SC

Suite for 5 Adults

Posted Oct 12, 2017
Very nice, very clean room that worked for 5 adults. I reserved queen suite and was pleased with the room. The only negative was the standard air conditioner is located in the outside wall and made the bed near it cold. Otherwise, we loved the room, the breakfast, and the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from columbia, sc

Posted Oct 10, 2017
Clean hotel in great location...about 15 minutes from downtown Charleston but much more affordable!
Comment from Hotel Management
Oct 12, 2017 by Danielle, Hotel Management
Thank you for recommending our clean rooms and convenient location to fellow travelers. We are delighted to hear that you enjoyed a five star experience at our hotel and we hope to see you again soon. Sincerely, Hyatt Place Charleston Airport Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Friendly and inviting staff

Posted Oct 9, 2017
Pros: The friendly staff and just the cozy and cleanliness of this hotel. We will definitely be back to stay again.
Cons: Nothing needed improvement
Location: Location was centerly located to everything we wanted to do. Boone Plantation and Gardens is conveniently located from the hotel and a must see.
Very friendly front desk staff. The room was wonderful, and the bed was so comfortable and clean. The breakfast so wonderful not a little breakfast at all. We were so happy with everything about our stay and would highly recommend anyone to stay at this hotel.
Comment from Hotel Management
Oct 12, 2017 by Danielle, Hotel Management
Thank you for the compliments about our friendly team, convenient location and complimentary hot breakfast buffet. We are truly grateful for your business and hope that you will choose to visit again soon! Sincerely, Hyatt Place Charleston Airport Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from phenix city al

Nice quiet close to shopping area

Posted Oct 9, 2017
After we had check out my son wallet was left in his room front desk call and inform us that we had left his wallet we were thankful for the honesty
Comment from Hotel Management
Oct 12, 2017 by Danielle, Hotel Management
Thank you for the five star review! We are pleased to hear that you enjoyed your stay and so glad that we could return the wallet to its rightful owner. We are grateful for your business and hope to see you again in the future. Sincerely, Hyatt Place Charleston Airport Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Trip to Charlston

Posted Oct 9, 2017
Pros: Location
Cons: Our refrigerator did not work, closet door very hard to open and close.
Location: Easy to get into Charleston.
Hotel was nice, comfortable. Outside noise at night. Staff very friendly and helpful. Breakfast was good.
Comment from Hotel Management
Oct 9, 2017 by Danielle, Hotel Management
Thank you for recommending our comfortable accommodations and friendly team to fellow travelers. We apologize for the difficulties that you encountered on this particular visit and would like to thank you for bringing these concerns to our attention. We have shared your review with the appropriate members of our team to ensure that these issues are resolved right away. We are grateful for your business and hope to see you again in the future. Sincerely, Hyatt Place Charleston Airport Management Team
2 out of 5
by A verified traveler

Bland facility.

Posted Oct 8, 2017
The breakfast everyday was really good. Some of the staff were friendly. Others incompetent.
Comment from Hotel Management
Oct 9, 2017 by Danielle, Hotel Management
Thank you for your review. Providing guests with excellent customer service is our top priority, so we are disappointed to learn that we did not live up to our high standards on this particular visit. We appreciate you bringing these concerns to our attentions so that we can be better prepared in the future. We hope you will choose to visit again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Hyatt Place Charleston Airport Management Team
3 out of 5
Recommended
for Everyone
by A verified traveler from mayville, wis

very noisey due to a young child screaming and sir

Posted Oct 4, 2017
ok but noisey. good breakfast. good staff. nice room.
Comment from Hotel Management
Oct 5, 2017 by Danielle, Hotel Management
Thank you for recommending our complimentary breakfast, friendly team and comfortable rooms to fellow travelers. We are sorry for the noise that you encountered on this particular visit and hope it did not cause too much of an inconvenience during your stay. Please know that you are always welcome to reach out to our front desk team. We will always do our best to address noise concerns immediately or find a new room to better meet your travel needs. Sincerely, Hyatt Place Charleston Airport Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Menifee Lakes CA

Convenient location

Posted Oct 3, 2017
Pros: One of many is the rooms are spotless, clean.
Location: Shopping mall down the street, convention center and a very nice fish restaurant
The staff are the best. They greet you, polite and are helpful in directing you to local tourist attractions and great places to go eat. They serve a nice free breakfast.
Comment from Hotel Management
Oct 4, 2017 by Danielle, Hotel Management
Thank you for the excellent feedback you have shared with our staff! We are grateful for your time and hope to see you again soon. Sincerely, Hyatt Place Charleston Airport Management Team
3 out of 5
by A verified traveler

Posted Oct 1, 2017
The is just right. It didn't exceeds my expectations for the prize.
Comment from Hotel Management
Oct 4, 2017 by Danielle, Hotel Management
Thank you for your review. We are pleased to hear that we met your travel expectations, but are disappointed to learn that we did not provide the 'WOW' factor that we strive to offer hotel guests. We are grateful for your feedback and hope you will visit again so that we may provide the five star experience that you and all of our guests deserve. Sincerely, Hyatt Place Charleston Airport Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston SC

Center of everything

Posted Sep 19, 2017
Located centrally of everything that I needed to do and where I needed to be while I was attending a wedding in Charleston
Comment from Hotel Management
Sep 20, 2017 by Danielle, Hotel Management
Thank you for this kind review! It is always a pleasure to hear when guests have enjoyed their experience at our hotel. We are grateful for your feedback and hope you had a wonderful time at the wedding! Sincerely, Hyatt Place Charleston Airport Management Team