Ratings based on 140 Verified Reviews

3.4 out of 5
71% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from fairfield

Good

Posted Jan 3, 2018
Good for cost, just take a while to get booked in after you pay for room, would like it to be quicker.
Comment from Hotel Management
Jan 3, 2018 by Hotel Management , Hotel Management
Cookie, thanks for being our guest at Extended Stay America. We are pleased to know you liked our offerings and that we were able to meet your expectations at a great price. Thanks once more for the review, and we look forward to hosting you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

great value for a comfortable room and nice staff

Posted Nov 30, 2017
great value for a comfortable room and nice staff. Close to food and shopping
Comment from Hotel Management
Dec 1, 2017 by Hotel Management, Hotel Management
Jay, thanks for being our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from sneedville, Tn.

Very convenient to highway and plenty of choices t

Posted Nov 12, 2017
Every staff member I came into contact with were very nice and knowledgeable. The room was extremely clean as well as the grounds. I'm very pleased and will be staying with them again. THANK YOUR TO EVERY STAFF MEMBER. You all made my stay very warm and enjoyable
Comment from Hotel Management
Nov 12, 2017 by Hotel Management, Hotel Management
Robert, thanks for being our guest at Extended Stay America. We are thrilled to know you liked your well-maintained room and were impressed with the courteous service provided by our entire team. Your compliments will be shared with our associates for their hard work. On behalf of everyone here, we invite you for another outstanding stay with us. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from sneedville, Tn.

Very lean place to stay. Very convenient

Posted Nov 12, 2017
Every staff member I came in contact with was very friendly and knowledgeable. Room was very clean as well as the grounds
Comment from Hotel Management
Nov 12, 2017 by Hotel Management, Hotel Management
Robert, we appreciate your excellent review of Extended Stay America. It was great knowing you were impressed with the exceptional service provided by our staff. We will congratulate our team for a good job done. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by Shelly

WiFi and smell.

Posted Oct 9, 2017 on Hotels
When checking in was advised that they would have a new WIFI being put in on Friday. Well, we come in after working all day and still nothing. Checking again with front desk still have the same answer they will be here tomorrow. So, being here on business and needing to work on little things, that would be easier when resting up for the next day. Plus, the room smelled like someone cooked with grease and let it sit for day or it was the paint.
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Shelly, we appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
1 out of 5
by Extended Stay America from Fairfield

Don't stay here

Posted Oct 6, 2017 on Hotels
Terrible
Comment from Hotel Management
Oct 8, 2017 by Manager, Hotel Management
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
4 out of 5
by Krissy

Posted Sep 29, 2017 on Hotels
Comment from Hotel Management
Oct 1, 2017 by Manager, Hotel Management
Krissy, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
5 out of 5
by John

My over review is excellent.

Posted Sep 1, 2017 on Hotels
Everything was good except the cable television needs to be upgraded.
Comment from Hotel Management
Sep 3, 2017 by Manager, Hotel Management
John, thank you for sharing your experience at Extended Stay America. We are happy to know you had a good time here and were satisfied with all that we offer. We appreciate your observation and have made a note of the same. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
by Bronwyn

Posted Aug 30, 2017 on Hotels
Comment from Hotel Management
Sep 1, 2017 by Manager, Hotel Management
Bronwyn, thank you for your four-star feedback. We are delighted we met your expectations and look forward to welcoming you back at Extended Stay America for another outstanding experience. Sincerely, General Manager
3 out of 5
by Robert

Posted Aug 26, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager