Down comforters, in-room safe, desk, iron/ironing board

Reviews of Hampton Inn Cincinnati-Northwest/Fairfield

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 920 reviews" "
Rating 8 - Good. 260 out of 920 reviews" "
Rating 6 - Okay. 89 out of 920 reviews" "
Rating 4 - Poor. 39 out of 920 reviews" "
Rating 2 - Terrible. 26 out of 920 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2024

8/10 Good

Enjoli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MS on Apr 3, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

2/10 Terrible

Vernon

Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and the place was super clean. Every encounter with any personnel was extremely pleasant.
Stayed 1 night in Mar 2024
Response from MS on Mar 13, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

2/10 Terrible

Angela

Business traveler
Disliked: Staff & service, property conditions & facilities
The room smelled absolutely horrible creating an environment that we couldn’t sleep in.
Stayed 1 night in Mar 2024
Response from MS on Mar 13, 2024
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here before. Nice place!
Stayed 1 night in Feb 2024
Response from MS on Mar 13, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and accommodating. The breakfast was hot and delicious. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from MS on Mar 13, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Dennis M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean ,quite and great location. .
Stayed 1 night in Feb 2024
Response from MS on Mar 13, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

8/10 Good

Jill, Celina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Comfortable beds. Disappointed that the pool and hot tub were not working. Heard from two other guests that they were disappointed as well.
Stayed 1 night in Feb 2024
Response from MS on Mar 13, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Quiet, good service
Stayed 2 nights in Jan 2024
Response from MS on Feb 7, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean
Stayed 1 night in Jan 2024
Response from MS on Feb 7, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Griselda

It was a very comfortable stay and the workers were really nice
Stayed 1 night in Jan 2024
Response from MS on Feb 7, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

6/10 Okay

Amber

Traveled with family and small children
Smelled really good No bags in my room for the trash Pool area the guy at the front desk kept opening the door to outside said that it will set the fire alarm off but when asked for my money back he shut the door
Stayed 1 night in Jan 2024
Response from MS on Feb 7, 2024
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

8/10 Good

Karen

Stayed 4 nights in Jan 2024
Response from MS on Feb 7, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

2/10 Terrible

ANGELA

Stayed 2 nights in Jan 2024
Response from MS on Feb 7, 2024
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MS on Feb 7, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MS on Jan 9, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from MS on Jan 9, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

8/10 Good

Ray

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from MS on Jan 9, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Don

Stayed 2 nights in Dec 2023
Response from MS on Jan 9, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and nice place
Stayed 1 night in Dec 2023
Response from MS on Jan 9, 2024
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

6/10 Okay

Jon

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
No washcloths, blind was Broken, shower stall had significant water damage, shower controls only partially worked. Breakfast was well done. Pleasant host
Stayed 1 night in Nov 2023
Response from MS on Dec 1, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Amanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth, hotel rooms were clean. Our only complaint was the pool was closed upon arrival and we were not told about that in advance.
Stayed 1 night in Nov 2023
Response from LC on Nov 27, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Nice average Hampton. The Rollup blind in the room did not work. The fitness room was above average
Stayed 1 night in Nov 2023
Response from MS on Nov 10, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Richard, Wilmington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the hotel to be clean, very friendly staff and good breakfast. Will stay there again .
Stayed 1 night in Oct 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

2/10 Terrible

Shane

Stayed 1 night in Nov 2023
Response from Lovely Chandla on Nov 27, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

8/10 Good

Melissa

Stayed 1 night in Oct 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

6/10 Okay

Kenneth

Stayed 1 night in Oct 2023
Response from MS on Nov 10, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Janean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

8/10 Good

Brent A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MS on Nov 10, 2023
Thank you for choosing the Hampton Inn Fairfield, for your recent travels to Cincinnati area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.

6/10 Okay

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities
Too much noise
The stay was ok. Everything was nice & clean. Excellent service at the front desk at check in time. The only complaint is the room I was in I could hear a lot of noise like a furnace or machine kept going on and off, so I didn’t sleep well. I probably would stay again because I never experienced that at other Hamptons and hopefully it won’t happen again.
Stayed 1 night in Oct 2023
Response from MS on Nov 10, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Jordan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around
Stayed 1 night in Oct 2023
Response from MS on Nov 10, 2023
Thank you for choosing the Hampton Inn Fairfield, for your recent travels to Cincinnati area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly. Rooms very clean
Stayed 2 nights in Oct 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Cherie

Stayed 1 night in Oct 2023
Response from MS on Nov 10, 2023
Thank you for choosing the Hampton Inn Fairfield, for your recent travels to Cincinnati area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.

2/10 Terrible

JULIE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very old and rundown. It smelled and the door was stuck shut or stuck to open.
Stayed 1 night in Aug 2023
Response from MS on Nov 10, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I was not happy with was the pool was out of control had a beat a bunch of kids, jumping in the hot tub and the pool when you said something to the staff, they did nothing about it
Stayed 2 nights in Sep 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Dan

Traveled with partner
Didn’t like the nearness to the elevator. Could hear it through the wall
Stayed 2 nights in Sep 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

6/10 Okay

Roger

Traveled with family
Liked: Cleanliness, staff & service
Our stay was about average. The air conitioner was extrmely loud and kept waking me up. I couldn't easily get the window shades down to block out the light. The facility appeared to be one of the older Hampton Inns. We have stayed at many of them over the years and this one appeared to be quite old.
Stayed 1 night in Oct 2023
Response from MS on Nov 10, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

David

Liked: Property conditions & facilities
Great location. Friendly employees
Stayed 3 nights in Sep 2023
Response from MS on Nov 10, 2023
Thank you for choosing the Hampton Inn Fairfield, for your recent travels to Cincinnati area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.

10/10 Excellent

Dennis

Room 247 has a slow sink drain that backs up and the a/c fan sounds like a barring going out as when kicks sound like metal hitting against metal. Other than these two items, great stay.
Stayed 2 nights in Sep 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MS on Nov 10, 2023
Thank you for choosing the Hampton Inn Fairfield, for your recent travels to Cincinnati area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.

8/10 Good

DEBORAH

Stayed 2 nights in Sep 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from MS on Nov 10, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at the front desk. The breakfast area looks clean and spacious.
Stayed 1 night in Sep 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff helped us get settled. Amazing breakfast! Help loading car! My husband had surgery on Friday 9/14! We only stay at Hamptons!!!
Stayed 1 night in Sep 2023
Response from LC on Nov 8, 2023
Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey and I on behalf of the entire hotel team, would like to thank you for sharing your most memorable experiences with us during your recent stay at Hampton Inn by Hilton NW Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting our guests first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for staying at the Hampton Inn and we hope you choose to create more memories here whenever your travels bring you back to our area.

4/10 Poor

Linda L

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was non friendly at check in. Building old, needs updated. No ESPN, Big TenNetwork or national networks. TV channels extremely limited. Had fire alarm go off at 9:00 pm. Staff never once came outside to advise. Fire Dept finally said we could go back in. Left a day early. Extremely disappointed in experience. Will not go back.
Response from MS on Nov 10, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly. we missed the mark. This is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to the Cincinnati area, we hope you will consider staying with us again.

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from MS on Nov 10, 2023
Thank you for choosing the Hampton Inn Fairfield, for your recent travels to Cincinnati area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The closed shopping mall and abandoned parking garage across the street does not look safe.
Stayed 1 night in Aug 2023
Response from MS on Nov 10, 2023
Thank you for choosing the Hampton Inn Fairfield, for your recent travels to Cincinnati area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.