Ratings based on 1,300 Verified Reviews
2.7 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Upper Sandusky, OH
Saying Goodbye!Posted Nov 8, 2014
Pros: Free ongoing shuttle to Kings Island; affordable rates; bar/restaurant with good food at a cheap price; indoor and outdoor pool; friendly staff
Cons: get rid of the chalets; re-open the rest of the resort
Location: Kings Island
Kings Island Resort became a 2nd home for my son and I the last five or six years. It was sad learning the owners are planning on tearing it down in December. The bad reviews are from those that stayed in the older chalets. I think those should be torn down, but leave the rest. There is no comparable affordable option to stay when going to Kings Island. I will miss the friends I made there.
by dennis from Chesapeake, Ohio
Descent for the moneyPosted Nov 2, 2014 on Hotels
The property is great when it comes to activities to keep the kids busy. The rooms are in desperate need to an upgrade. For the price this is a good stay but complimentary breakfast is not included.
Posted Nov 1, 2014 on Hotels
by Greg from Oxford
Shock and allPosted Oct 29, 2014 on Hotels
This was the worst experience ever at this hotel we have stayed there on occasions before understood that it had not been remodeled but was always clean and courteous this time the room was disgusting both comforters on the bed's had big mold spots on the carpet had stains all over it burn marks just not a good situation......The front desk was courteous and getting us new comforters but no apologies just blankets
by Tonya from Jackson
Fair for price.Posted Oct 29, 2014 on Hotels
We found out that the hotel was closing its' doors on Nov 2, 2014. That explains why the room was not stocked. The lady explained that alot of employees left as soon as they found out, so they were short staff.
by A verified traveler
Needs improvedPosted Oct 28, 2014 on Hotels
The room was very dirty, i usually dont complain about our rooms but their was dirty towels and wash clothes left in the bathroom. We like the location because it is very close to Kings Island and they also have a shuttle that runs all day to take you over their. But the rooms all need a very good cleaning!
by A verified traveler from sellersburg IN
Posted Oct 27, 2014
Coffee pot in room had old coffee in it with large amounts of mold growing. I wonder what else had not been cleaned in a long time. Staff at desk was not concerned about my complaint. Mold in bathroom as well
by Michelle from Plain City, Oh
Posted Oct 21, 2014 on Hotels
The hotel seriously needs updated. Staff was wonderful our room was kinda musty and there was blood stains on the side of our mattress that we did not see till our last day. Honestly I would not stay here again. Unless there were major renovations.
by A verified traveler from Ohio
Posted Oct 20, 2014
Pros: Despite our room problems, the desk staff was very pleasant and easy to work with.
Cons: Rooms are much overdue for an overhaul. Very outdated. Also rooms need to be cleaned much better than what we experienced.
Location: We were spending the day at Kings Island and the location is perfect for this. Plenty of places nearby to eat too.
While the staff was very pleasant and helpful, especially after asking to switch rooms, it was the first impression of the room that was very disappointing. The room smelled of mildew and mustiness, a large centipede type bug was on one wall and cobwebs were on two others; showing that the room was not kept very clean. We also found a used towel in the bathroom and upon turning down the sheets found grass and food crumbs all over one of the beds; we can only assume that instead of changing the sheets prior to our arrival, they reused these and just remade the bed. The overall appearance of the room was severely outdated and the paint and wall paper were both peeling off the walls and the lamps and outlets by the beds did not work. The only good part was that when we requested another room, the staff was very accommodating and helpful, even allowing us to inspect the new room before switching. Although smaller then we had originally booked, it was clean and didn't have any bad smells.
by A verified traveler
Posted Oct 20, 2014
hotel is closing Nov 1 so they are short staffed. No one is cleaning the place so as you leave they don't clean the room. rooms smell musty. Linens were dirty so we went and bought some for the week end