Ratings based on 122 Verified Reviews

4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by jaquia

Posted Apr 14, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017
jaquia, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed most aspects of the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites Cincinnati Northeast/Mason
5 out of 5
by BONNIE

Posted Mar 24, 2017 on Hotels
Great place, close to everything. We checked in at 10:45 pm and the staff was friendly and get. Staff at breakfast was very helpful and kept the area very clean.
Comment from Hotel Management
Mar 27, 2017
BONNIE, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites Cincinnati Northeast/Mason
4 out of 5
by robin

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017
Dear robin, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed the hotel. We take pride in providing excellent customer service with a superior product. In this instance it seems we fell short of excellent, though. If you have any additional concerns or comments, please feel free to contact us here at the property and we will certainly take those concerns or comments into consideration. We hope to welcome you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area. Yours in Service, Bob B. Operations Manager TownePlace Suites Cincinnati Northeast/Mason
5 out of 5
by Chelsy

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017
Dear Chelsy, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites Cincinnati Northeast/Mason
5 out of 5
by Teslyn

Love this hotel

Posted Mar 13, 2017 on Hotels
Highest review! Staff was great, room was great!
Comment from Hotel Management
Mar 27, 2017
Dear Teslyn, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites Cincinnati Northeast/Mason
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Long Stay convenience

Posted Feb 13, 2017
Pros: I like the fact it had a kitchenette to cook simple plates. Making bacon was a massive mistake the room stunk of bacon all day long.
Cons: Internet connectivity. If something's is. It working don't take 5 days to fix it.
Location: You do have to have a car to mobilize as there are nearby places to eat but not at walking distance.
The place is ideal for a long stay. This is why we had to make a complaint cause one of the reasons why we decided to stay here was because it had wifi. We didn't have wifi for about 4 to 5 days which I don't find it acceptable. We complained and we were offered wifi from the receptionist hot spot which was nice of her to offer but proved not only uncomfortable but unnaceptable not to fix the problem in a day times. We also were advised to go to the nearest long stay from the same chain. Also unnaceptable. This was most inconvenient.
Comment from Hotel Management
Mar 27, 2017 by Bob, Hotel Management
ofelia, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed almost every aspect of the hotel, with the exclusion of the internet connectivity. We take pride in providing excellent customer service with a superior product, and if we fall short we want to know. Please accept our sincerest apologies for the lack of internet connectivity while you were here. We hope to have the opportunity to welcome you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area. Yours in Service, Bob B. Operations Manager TownePlace Suites Cincinnati Northeast/Mason
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
Up to date, quiet, and clean. Exceeded my expectations!
Comment from Hotel Management
Jan 23, 2017 by Bob, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the décor to cleanliness! We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2016
Pros: Clean, comfortable,convenient.
Cons: Bed was little soft, we had it changed was better.
We were visiting foks and were there at night and for continental Breakfast.t
Comment from Hotel Management
Dec 5, 2016 by robert.bruggeman@shscincinnati.com, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the breakfast. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
5 out of 5
Recommended
for Everyone
by A verified traveler from maui

Wonderful staff clean rooms.

Posted Nov 5, 2016 on Orbitz
Wonderful staff clean rooms. Breakfast was just right. Great location. Safe.
Comment from Hotel Management
Nov 9, 2016 by Bob B., Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the breakfast. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason