Ratings based on 740 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Monument, CO

Beautiful Views

Posted Jan 16, 2018
The staff was exceptional. Watching the city lights from the room was wonderful and deer roam the grounds. Close to I25 and thus everything is minutes away. The food quality was not the greatest and could be improved. Grease was plentiful and healthier option are limited. Room service was quick and always helpful. Furniture in the room was scratched/damaged and there's mold in the shower. Bed was a little uncomfortable and pillows are down alternative. Fridge in the room but not microwave. All in all a great stay.
Comment from Hotel Management
Jan 17, 2018 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Top of the hill view

Posted Jan 14, 2018
The Marriott has a great location in the city with a beautiful view. Rooms are super comfortable especially the bedding and the facilities are excellent. Indoor and hot tub open all year round. Hard to find. The price is excellent based on everything you get.
Comment from Hotel Management
Jan 17, 2018 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was very nice

Posted Jan 13, 2018
Overall I thought the hotel was very nice. I wasn’t a huge fan of the location but it wasn’t terrible!
Comment from Hotel Management
Jan 17, 2018 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Visiting family in the Springs

Posted Jan 7, 2018
Nice facility, helpful staff, Were put in an adjoining room & could hear everything through the door & light between beds burned out. But overall a nice & comfortable stay.
Comment from Hotel Management
Jan 9, 2018 by Makenzie Wallace, Hotel Management
Dear Mark, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
3 out of 5
by A verified traveler

Definitely NOT 4 star

Posted Jan 6, 2018
The 1st room had urine stains and blood stains on the bedding and mattresses. Asked for another room, representative got an attitude. The 2nd room still had stains on the bedding. The pool water was too warm. They had nothing fun going on for the New Years Eve weekend. Definitely NOT a 4 star hotel.
Comment from Hotel Management
Jan 16, 2018 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
3 out of 5
by A verified traveler

Posted Jan 3, 2018
room type said there is sofa bed, but not in the room
Comment from Hotel Management
Jan 3, 2018 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Patti

Posted Jan 3, 2018
Excellent customer service!!! Great lobby, rooms were nice and clean, lots to do in the hotel.
Comment from Hotel Management
Jan 3, 2018 by Makenzie Wallace, Hotel Management
Dear Patti, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed for work.. Will again soon.

Posted Jan 2, 2018
Great Experience. The hotel was clean and neat. We were greeted at the door by staff.
Comment from Hotel Management
Jan 3, 2018 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view of the mountains

Posted Dec 22, 2017
Staff was amazing. Room was comfortable and clean with a beautiful view.
Comment from Hotel Management
Dec 27, 2017 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
Hotel was clean and comfortable. The bar/lounge area had good food but the service was subpar. Otherwise a nice hotel
Comment from Hotel Management
Dec 13, 2017 by Makenzie Wallace, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback in regards to your recent stay at the Colorado Springs Marriott. We are thrilled that you enjoyed your stay with us! We pride ourselves on our ability to deliver a memorable experience and exceptional customer service. We look forward to serving you again and exceeding your expectations further. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Colorado Springs. Sincerely, Makenzie Wallace Front Office Manager