Ratings based on 567 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Very friendly staff. Always know I will have a good stay at a Double Tree.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Awesome hotel. Great staff. Room clean and very comfortable. Located in the middle of huge plaza with plenty of restaurants to choose from. Easy to get to downtown Columbus for the big game.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 12, 2017 on Hotels
5 out of 5
by Pamela

Posted Jul 12, 2017 on Hotels
Stay was great. We didn't know the Goodguys were going to be there. Had a wonderful time.
4 out of 5
by James

This traveler left a rating score only Posted Jun 20, 2017 on Hotels
4 out of 5
by Sarma

Allotted room and reserved room do not match.

Posted Jun 13, 2017 on Hotels
We reserved the room looking at the description given on the web site. But the room allotted by front desk was totally different. We were not even informed about the deviation till I inquired after check-in. No effort was taken to correct the status
4 out of 5
by Rodney

Great experience!

Posted Jun 1, 2017 on Hotels
Great price, excellent room, wonderful food at the grille!
3 out of 5
by A verified traveler from columbus ohio

Hit or miss

Posted May 10, 2017
Had to get room key reactivated several times during 4 day stay. Room was not cleaned on the 4th day; when I complained at front desk clerk was not apologetic , said " I just got in " . Had to ask for new towels , coffee supplies . Hotel immediately smells like chlorine when you enter. Also I had requested adjoining rooms with family members ; indeed there was a door in my room for that . I checked with front desk day before they arrived and was assured this was in place . When room was assigned it was the room on the other side with no joint door . When I requested this be changed I was told it was "first come first serve" and that room wasn't It available ; also with a dismissive attitude .
5 out of 5
by Pat

Great place to stay

Posted May 4, 2017 on Hotels
Great at check in. Very nice room. Staff were always helpful.
5 out of 5
by A verified traveler

Can always count on great customer service

Posted Apr 24, 2017 on Hotels
It was great to call ahead and being able to check in early.