Ratings based on 407 Verified Reviews

3.6 out of 5
69% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from WV

Posted Jan 21, 2018
Waited 5 minutes for an employee to come out back room to check me in. Ok place
Comment from Hotel Management
Jan 22, 2018 by Hotel Management, Hotel Management
Jeff, thanks for being our guest. We are glad to know you liked our offerings and had a pleasant stay with us. However, we apologize for any inconvenience you had while being here. Thanks once more for choosing us, and we hope you’ll visit us on a future date. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Nice accommodations

Posted Jan 16, 2018
Pros: Room included full kitchen and any wanted amenities. Bed was super comfortable and room was very clean.
Cons: Breakfast could be better. Only had oatmeal and granola bars.
Location: Centrally located, easy access to surrounding shopping and dining
Enjoyed my stay at this hotel. Room was very clean and spacious and I was able to get a smoking room, which I thought was no longer allowed at hotels. Full kitchen, sofa, and desk were also included in room. Very nice for the price; I would definitely stay here again!
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Lucy, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and affordable rates as well as your well-appointed room along with the kitchenette. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Ok stay

Posted Nov 26, 2017
Receptionist could have been dressed nicer and something different with her hair. Fist fight in the lobby didn’t help matters.
Comment from Hotel Management
Nov 27, 2017 by Hotel Management  , Hotel Management
Thank you for staying with us and for your feedback regarding our front desk service. We are so sorry our service kept you from having an excellent stay. We have shared your comments with our team, as our goal is to ensure every guest has an excellent experience throughout their stay. Thanks again for your comments and we hope you will stay with us again!    Sincerely, Hotel Management 
3 out of 5
by A verified traveler

will never stay there again

Posted Nov 17, 2017
Pros: good location
Cons: lots
Location: lots of restaurants and shopping, close to OSU
The first room we had, had a very noisy heater. The desk attendant was not very friendly when I told her we needed to change rooms. Furthermore, the so-called queen-size bed was very small for queen-size. The coffee in the morning was awful. Also, the door was locked when I came to check in and there was no one at the desk. I pounded on the front door.
Comment from Hotel Management
Nov 19, 2017 by Hotel Management, Hotel Management
Julie, thank you for your feedback and letting us know you loved our convenient location. However, I am sorry for all the inconvenience you had while here. We have shared your comments with all the concerned teams so that they can be more diligent with their work. We hope you will give us another chance so that we can provide you with a much better hospitality. Sincerely, Hotel Management
2 out of 5
by A verified traveler

no housekeeping included

Posted Oct 28, 2017
They charge extra to make your bed or change your towels or any room cleaning
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive although we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Cheapest but really good

Posted Oct 21, 2017
Pros: price
Cons: computer wouldn't work for sign in
Location: Everything was nearby!!
The hotel was the cheapest but you wouldn't know it by the building itself. They accept pets!!
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
Chrissy, thank you for staying at Extended Stay America. We are delighted to read you liked our affordable rates and convenient location. That being said, we are sorry if any inconvenience was caused while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
It fit our needs for our stay at quarter horse congress
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are pleased you were satisfied with your stay. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Oct 13, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
4 out of 5
by Rick

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Rick, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 10, 2017
The room had a very bad odor and was not cleaned daily.
Comment from Hotel Management
Oct 11, 2017 by Hotel Management, Hotel Management
We appreciate you bringing your experience to our attention. Please accept our apologies for the odor in your suite and your comments have been shared with our housekeeping team to ensure your room receives a deep cleaning. Please know, housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, cleanliness service is available for a minimal fee. I am sorry if this was not informed to you upon arrival. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management