Ratings based on 42 Verified Reviews

3.5 out of 5
62% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 27, 2017
We could smell smoke in the room which caused a bad headache and no sleep at night.
Comment from Hotel Management
Jul 29, 2017 by General Manager , Hotel Management
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

PAY A LITTLE MORE AMD STAY AT A DECENT HOTEL

Posted Jul 9, 2017
No housekeeping, no coffee in the lobby in the evenings, no supplies in our room. Continental breakfast is cheap, dry prepackaged muffins and granola bars. Staff did not appear at the counter for approximately 20 minutes. Sketchy looking customers. Would not repeat my stay.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from anaheim ca

Very nice hotel

Posted Jun 29, 2017
It was a good hotel, no complaints . Room was very big for me and my daughter. She loved this hotel.
Comment from Hotel Management
Jul 1, 2017 by General Manager , Hotel Management
It is so nice to read your stay with us was enjoyable on every front. We are delighted to read you and your daughter had a comfortable stay and liked the cleanliness of your room. Reviews such as yours mean a lot! Thanks again, we look forward to welcoming you both back to Extended Stay America - Columbus – Worthington. Sincerely, General Manager
2 out of 5
by A verified traveler from TX

Terrible Bed, Maintenance Issues, But Good Staff

Posted May 23, 2017
At first glance it seemed fine. Friendly staff, easy check in, spacious room. But be warned, there are almost no amenities included beyond towels and a couple of soaps. Maybe that's normal for extended stay, but it was bare bones. Of bigger concern were the terrible bed and the maintenance issues. The bed was awful, quite possibly the least comfortable hotel bed I've ever slept in. It felt like a cheap $199 mattress you buy directly out of those discount furniture warehouses. You could feel the metal spring assembly under the mattress top. We also had an AC/heat unit that stopped blowing air despite being on, and it took a visit from the front desk - who rinsed out the filter in the sink and put it back in still a little wet - to get it halfway working, after calling down a few times and being told to try this and that to make it work. Even after that, the fan would go on and off periodically even when set to remain on. The shower also had drainage problems the first time used, although that was fixed by the time we returned to the room a few hours after telling them. Finally, the elevator call buttons were broken on the 4th floor the morning of checkout, so we had to drag bags down the stairs. Not a problem for us since we are healthy and able, but another sign of the quality. Overall, it was disappointing and not worth the price. The staff was very friendly and responsive, but the fact maintenance was needed at all, much less twice, is a problem for a hotel.
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
5 out of 5
by Paul

Posted May 23, 2017 on Hotels
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
Paul, it was a pleasure having you as our guest at Extended Stay America - Columbus - Worthington. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great Location!

Posted May 21, 2017
Room was clean, nice kitchenette, plenty of room to move around, nice sized bathroom, friendly staff, & at an excellent location! Couldn't ask for a better place to stay!
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Nicole, it was our pleasure having you as our guest at Extended Stay America - Columbus - Worthington. It's great to read you enjoyed our location and your comfortable room. We look forward to sharing your positive feedback with our team. We can’t wait to welcome you back again soon. Sincerely, General Manager
5 out of 5
by Helen

Good location, clean and good size room.

Posted May 17, 2017 on Hotels
Great price, grab and go breakfast included instant oatmeal. The negatives were only liquid cremora for oatmeal and powder or liquid cremora for coffee. Another positive is fresh good coffee available 24hrs,
Comment from Hotel Management
May 20, 2017 by Manager, Hotel Management
Helen, thank you for including Extended Stay America - Columbus - Worthington in your travel plans. We are glad to know your stay with us was comfortable and that you were impressed with the great value we offer. We appreciate your observation and hope to be at your service again soon. Sincerely, General Manager
4 out of 5
by Deanna

Great for what I needed

Posted May 15, 2017 on Hotels
Was a nice place with a great value for an after concert over night stay.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Deanna, thank you for sharing your nice comments regarding your stay with us at Extended Stay America - Columbus - Worthington. We are glad to read you loved all the aspects of your stay, especially the great value we offer for the price. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by Anna

No frills, cheap stay - not my favorite way

Posted May 2, 2017 on Hotels
It was nice enough to sleep in for 1 night. I didn't need the shower and that's a good thing. My sink barely drained and the place was just old and run down. It wasn't well cleaned and I wouldn't have been happy if my family had to be there with me. It was messy enough for 1 person, let alone 3 or more. The staff, however, were incredibly kind. There was also no frills with this room (I guess I should've expected by the cost). No conditioner, no lotion, NO HAIR DRYER! That last one was a bummer. Oh well, I wouldn't stay again, but the area is a beautiful business area near the university. It would work for a cheap room for college kids, I guess.
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Anna, please accept our sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence. Your feedback has been discussed with our housekeeping staff in order to make appropriate adjustments. Thank you for choosing to stay at our hotel, and we hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
Thank you for your four-star rating! We're glad you stayed at Extended Stay America - Columbus - Worthington and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager