Ratings based on 433 Verified Reviews

3.4 out of 5
66% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

The Dr. Jekyll / Mr. Hyde staff

Posted Jul 13, 2017
Pros: Convenient location, good value
Cons: Quality Hotel Corporate should seriously look at the management of this facility and make the necessary changes.
Location: I was there for a funeral and the venue was a mile away.
The hotel is good for the price. I'm a return guest and would stay again. The staff, however, is half very, very good and half worthless. My room wasn't made up at 3:00 PM when I returned from an appointment and needed to change clothes for a loved one's funeral. The manager, Karyn, called my room and said housekeeping had to do it right then or not at all because they go home at 3:30! No sympathy, no problem solving skills. Take it or leave it. I also got a very insincere, "I apologize" from her when I asked why I had gotten a 6:00 AM wake up call on Day One that I didn't request (after driving 12 hours the day before). To top it off, the smoke detector in my room went off the morning of Day Two at 5:42 for three sharp blasts and then stopped. I could have used a couple hours more sleep before driving 12 hours home. Jessica, the evening desk clerk, Alexis, the morning desk clerk who stepped in to help the other clerk who was not interested in my problems, and the woman running the breakfast were all exceptionally nice and terrific ambassadors for the hotel.
2 out of 5
by A verified traveler

Posted Jul 3, 2017
Room was very small for two people. Location was busy and nothing within walking distance. Room was warm but the air was too strong when we turned it on. Bathroom was not entirely functional and toilet roll had not been replaced. Breakfast setup was not ideal. We stayed at 5 different places on our trip - all at similar prices - and this one was the least appealing in nearly all areas. On the positive side, front desk staff was available and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Very nice and efficient for the price.

Posted Jun 28, 2017
Pros: 24 hr coffee available, friendly staff, quiet. Located near the freeway.
Helpful courteous staff, nice free breakfast very clean and great interstate access. Will definitely stay here again!
4 out of 5
by Colleen

Posted May 1, 2017 on Hotels
the hotel had a dirty smell and the bathroom did not seem clean. the wifi did not work.
1 out of 5
by DAMON

Posted May 1, 2017 on Hotels
They cancelled my reservation. Then woke me up at 2 in the morning saying my card wasn't working. They kept entering the wrong expiration date. Horrible experience
5 out of 5
by Gayle

This traveler left a rating score only Posted Apr 30, 2017 on Hotels
3 out of 5
by Stephen

Good value in a busy location

Posted Apr 20, 2017 on Hotels
Quality Inn & Suites North/Polaris is an excellent value. Breakfast was available every day and the coffee was always on. The General Manager, Mr. Ali, was very accommodating when we had a problem with our TV after maintenance had gone home for the day. He bent over backward to make it right. The hotel staff were all very nice. The beds were very comfortable, and the bathrooms were recently updated. I would definitely recommend for solo stay. Suburban location with quick access to freeways, plenty of restaurants, and plenty of parking.
5 out of 5
by Alisha

Posted Apr 10, 2017 on Hotels
Great location with close restaurants easily within walking distance
1 out of 5
by Christopher

Posted Mar 6, 2017 on Hotels
The room was tiny and way over priced never will I recommend this property or ever go back.
5 out of 5
by A verified traveler

Posted Feb 26, 2017 on Hotels
great service