Ratings based on 416 Verified Reviews

3.8 out of 5
73% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Moncton, New Brunswick

Nice location

Posted Nov 19, 2017
The hospitality was excellent. Very friendly staff. Lots of activities for the kids. Waterpark, Bonfire with marshmellow and hot chocolat. Wagon ride ect.. the only downfall would be that is cost extra for the waterpark... $25 each per day :(. But overall I would go again and recommend it to anyone.
Comment from Hotel Management
Nov 28, 2017 by Jon, Hotel Management
Thank you for your review and we are glad that you had a great time. We look forward to seeing you again in the future. Jon and The Red Jacket Team
3 out of 5
by A verified traveler

Not a resort

Posted Oct 8, 2017
Rooms are old and smell dirty. Cleaning department use sub par cleaning productservices so room never feels or smells clean. Beds don't have mattress pads and beds not very comfortable. The views although are outstanding.
Comment from Hotel Management
Oct 8, 2017 by Jon Sallinen, Hotel Management
Anonymous, Thanks for your comments, we will address with the team. I am glad you enjoyed the view. Jon Sallinen General Manager
5 out of 5
by Lorraine

Natalya's Birthday weekend

Posted Sep 12, 2017 on Hotels
Our safe was wonderful. Manager Kevin was so welcoming. Kevin and staff made my daughter's birthday very special.
Comment from Hotel Management
Sep 14, 2017
Lorraine, Thank you for telling us about Natalya's birthday. We appreciate the special recognition of Kevin and the team. We look forward to seeing you all in the future. Jon and The Red Jacket Team
3 out of 5
by A verified traveler

Rooms need updating!

Posted Sep 11, 2017 on Hotels
We found the room and bathroom in need of updating. For the price, it should have been much nicer. Will most likely not stay there again.
Comment from Hotel Management
Sep 13, 2017
Anonymous, Thank you for your review and we are sorry that you did not like our resort. Regards, Jon and The Red Jacket Team
5 out of 5
by Matty

Posted Sep 11, 2017 on Hotels
Everything I hoped it would be.
Comment from Hotel Management
Sep 13, 2017
Matty, We are happy to hear you had a 5 star stay and we can't wait to see you all back again. Jon and The Red Jacket Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice as always

Posted Sep 4, 2017
Everything was great, just the pizza i ordered from room service was the worst we ever had,
Comment from Hotel Management
Sep 4, 2017 by Jon and The Red Jacket Team, Hotel Management
Thank you for the 5 star review. Sorry to hear about the pizza we normally receive a lot of compliments. We look forward to seeing you again in the future. Jon and The Red Jacket Team
4 out of 5
by Ryan

Posted Sep 3, 2017 on Hotels
Didn't have the cot ready as requested. Hallway smelled funny but overall it was nice.
Comment from Hotel Management
Sep 5, 2017
Ryan, Thank you for your review and we are glad you had a 4 star stay. Sorry about the cot not being in your room when you arrived our apologies. Jon and The Red Jacket Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel North Conway w/ pool, indoor water park

Posted Sep 1, 2017
Staff was amazing and everyone was really nice and helpful. Onsite restaurant great, open until 10. Water park was a lot of fun with the basketball hoops, wave pool, body slides & raft slides. Fun game room too. Room was clean & comfortable. Recommend!
Comment from Hotel Management
Sep 3, 2017 by Jon and The Red Jacket Team, Hotel Management
Thank you for your review and your comments and the recognition of the staff. We look forward to seeing you again in the near future. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston ma

Posted Aug 29, 2017
Clean room, great staff. Water park was just right and not too busy. Will definitely stay there again.
Comment from Hotel Management
Aug 30, 2017 by Jon and The Red Jaacket Team, Hotel Management
Jen, Thank you for the review and we are glad to hear that you had a great time. Look forward to seeing you again in the near future. Jon and The Red Jacket Team
3 out of 5
by Mia

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017
Mia, Thank you for your review and enjoy the rest of your summer. Jon and The Red Jacket Team