Ratings based on 655 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from 12203

Very nice facility and kind attentive staff

Posted Dec 23, 2017
The only reason I gave the place a mark less than 5 was the road noise. It's pretty close to the interstate. Otherwise a great stay.
Comment from Hotel Management
Dec 23, 2017 by Justin M, Hotel Management
Marc, Thank you for your feedback! We will certainly ensure that your next visit we keep you away from the interstate. We are so sorry that your rest was interrupted. Happy Holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manassas, VA

New hotel in quiet area.

Posted Dec 19, 2017
When we arrived, we were greeted by a warm welcome and given information on the area and good places to get dinner. The room was very clean and looked brand new. The beds were comfortable and there was plenty of space for us to relax. The bathroom was decent size and also looked new, as well as being very clean. The breakfast was decent and the swimming pool was very nice. Overall a great value and a very pleasant stay.
Comment from Hotel Management
Dec 20, 2017 by hiexnortheast, Hotel Management
Dear Aaron, You're making the general manager blush... Thank you for your business and for the wonderful comments about our hotel. We believe that clean and friendly is the basics of our business and we work every day to accomplish both. Please visit us again. Sincerely, Jay Shah
2 out of 5
by A verified traveler

Overnite stop on way home

Posted Dec 18, 2017
Pros: Not much.
Cons: See above
We stayed here on our way back from Canada. I booked ahead earlier in day on expedia, requested a king room, not a wheelchair assisted room. Got to hotel, checked in, wheelchair room. When I called the front desk I was told I had only booked a standard king room...! There was mildew in bathroom, around tub, on ceiling and on wallpaper. The bedroom wallpaper at ceiling was curled down a bit. I told front desk and was told if I really wanted to change they could but I ONLY PAID FOR A STANDARD ROOM. I am unhappy with my special requests either not being submitted by expedia or not hindered by the hote. Will not go there again.
Comment from Hotel Management
Dec 21, 2017 by hiexnortheast, Hotel Management
Dear Valued Guest, Thank you very much for your recent stay with us. Foremost, please accept our sincere apologies for any shortcomings you experienced with our your room accommodation. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. Sincerely, Jay Shah
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Very clean

Posted Dec 12, 2017
Great breakfast and a very clean facility. Checking in and out was fast and the staff was friendly. I was in the area for a fishing trip and did not use the swimming pool, but I was impressed with it. 5 Stars!
Comment from Hotel Management
Dec 13, 2017 by hiexnortheast, Hotel Management
Dear Valued Guest, I am so happy to hear our accommodations and staff was able to help you enjoy your time with us! I will be sure to pass on your kind words to our staff, I'm sure they will appreciate knowing all their hard work does not go unnoticed! I hope you will think of us again if you are in our area! Sincerely, Jay Shah
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Dec 9, 2017
Pros: Fair price with breakfast
Cons: Nothing
Delightful find after a long day of driving,great breakfast
Comment from Hotel Management
Dec 9, 2017 by Justin M, Hotel Management
Thank you so much for your 5-star rating! We are pleased to hear that your visit was delightful and we look forward to seeing you again! Happy Holidays.
4 out of 5
Recommended
for Everyone
by A verified traveler from morrisville, vt

Very nice hotel. We’d definitely stay again

Posted Dec 1, 2017
Great hotel. Our 2.5 year old loved the water park (bring floaties/wings) as the shallowest part is 2.5 feet. The room was very clean but sparse (king suite). All in all a wonderful stay. Oh and don’t miss the breakfast. Pancake maker for the win!
Comment from Hotel Management
Dec 2, 2017 by Justin M, Hotel Management
Chelsea, Thank you for your kind remarks! We are truly happy to know that you have enjoyed your recent visit to North East. Happy Holidays!
4 out of 5
by A verified traveler from LA, Ca

Great pool and slide. Breakfast good

Posted Dec 1, 2017
Pros: Pool
Cons: Some carpet warn, especially in stair wells
Location: Lake Erie, vineyards, wine tasting
To visit relatives, hotel close. and on and on and on and on
Comment from Hotel Management
Dec 2, 2017 by Justin M, Hotel Management
Dave, Thank you for your valued feedback. We are very pleased to hear that you were able to feel at home with us! We are excited to finish the second portion of our renovation process. Thank you for your patience; Happy Holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Pros: Location, room size
Big comfortable room, great water pressure in shower, nice selection for breakfast.
Comment from Hotel Management
Nov 29, 2017 by Justin M, Hotel Management
We are pleased to hear your visit was satisfactory and look forward to seeing you again. Have a happy holiday season! And stay warm!
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Gorgeous hotel

Posted Nov 26, 2017
This was one of the best hotels I’ve been to. The indoor water park is awesome, the breakfast was great, the staff was very professional and nice. The rooms were nice. I have nothing bad to say and I will be back.
Comment from Hotel Management
Nov 29, 2017 by Justin M, Hotel Management
Wonderful! Thank you Dan for your wonderful feedback. We are pleased to hear that your stay was memorable and that you were able to enjoy our facility. Happy Holidays! Stay warm!
5 out of 5
Recommended
for Everyone
by A verified traveler

I love this hotel

Posted Nov 25, 2017
This hotel was one of the best I’ve ever been to. The cleanliness of the hotel is great, the breakfast was good, the pool and hot tub is great. I overall had a great experience and would rate this hotel to anyone and me and my family will definitely be back!!!!!
Comment from Hotel Management
Dec 1, 2017 by Justin M, Hotel Management
Thank you, Dan! We are so happy that you have decided to visit us again. Please let us know if there is anything we can do to improve the quality of your stay for future visits! Happy Holidays!