Private beach, sun loungers, beach umbrellas, beach towels

Reviews of Sea Crest Beach Hotel

3.5 out of 5
Sea Crest Beach Hotel
350 Quaker Rd, North Falmouth, MA

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 152 out of 1002 reviews" "
Rating 4 - Poor. 102 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Toni, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at the Sea Crest Beach Hotel; we hope to see you again soon. Kind regards,Jay SheldonGeneral Manager

10/10 Excellent

Sally, North Attleboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Sally, We are happy you had a lovely stay at the Sea Crest Beach Hotel! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more incredible experience.Kind regards,Jay SheldonGeneral Manager

8/10 Good

Kristine

Liked: Cleanliness, staff & service
great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Kristine, Thank you for staying with us at Sea Crest Beach Hotel recently and for sharing your feedback. We are thrilled to hear that you had a wonderful experience with us. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back on your next visit to the area.Kind regards, Jay SheldonGeneral Manager

10/10 Excellent

Rob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs paint and a good cleaning
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Rob, Thank you for choosing the Sea Crest Beach Hotel. We appreciate your feedback and apologize for any cleanliness concerns. Rest assured, we're committed to maintaining high standards and will address this internally. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards, Jay SheldonGeneral Manager

10/10 Excellent

Antoinette

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Antoinette, Thank you for the beautiful rating for the Sea Crest Beach Hotel! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Kind regards,Jay SheldonGeneral Manager

10/10 Excellent

Kristen, Swampscott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the ocean and beach from the room. Very peaceful and quiet.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Kristen, Thank you for your recent stay. We are thrilled you had a wonderful experience at Sea Crest Beach Hotel, and we are happy you found your room peaceful and quiet and enjoyed the beautiful view of the ocean and beach. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback.Thank you again for your review, and we look forward to seeing you again soon! Kind regards, Clark Guinn General Manager

6/10 Okay

George

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The amenities (arcade, hot tub, pool)
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear George, Thank you for sharing your experience at our hotel. We appreciate your comments because they help us to improve our services. Please accept our apology for our hotel's amenities not meeting your expectations. We hope to welcome you back and provide you with the flawless experience you deserve. Kind regards,Clark GuinnGeneral Manager

10/10 Excellent

Cynthia

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stat
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Cynthia, Thank you for sharing your positive experience at Sea Crest Beach Hotel! We're delighted to hear that you had a great stay with us. Our team works hard to provide exceptional service, and we appreciate your feedback. We look forward to welcoming you back for another wonderful stay.Kind regards, Clark Guinn General Manager

8/10 Good

Molly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check out is at 11 am and we were woken up by housekeeping almost coming into our room at 10am, luckily we had the extra lock closed otherwise she would have been in our room. Very disappointed
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Molly, Thank you for taking the time to share your valuable feedback. We regret not meeting your expectations during your stay and apologize for our staff's oversight during your visit. This incident will be handled appropriately with our team so we can take the necessary action to ensure it is not repeated. We hope you will revisit, as we welcome another opportunity to make your next stay exceptional.Kind regards, Clark Guinn General Manager

4/10 Poor

CYNTHIA

Traveled with family
Disliked: Cleanliness
The view was beautiful but the windows were so dirty we had a hard time seeing the ocean and sunset. The tub had a brown smear that we tried to clean with Kleenex and it was full of deep scratches but no nonskid patches so we just took sponge baths. There was a dog barking for a half hour in the next room. We called and were told it was a completely dog friendly hotel so they could ask them to keep the dog quiet. The dog was barking again at midnight and off and on for two days. The family that were in that room after let their four children run up and down screaming and playing who adult supervision. We are one meal in a make shift room. My salad had lots of slimy lettuce and the wait staff were too busy chatting for us to get their attention for our requests and the check. So sad that such a lovely venue is now going to seed and a $115.00 resort fee is laughable.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear CYNTHIA, Thank you for evaluating your recent stay with us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Kind regards,Clark GuinnGeneral Manager

10/10 Excellent

ezequias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place ❤️
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Ezequias, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Sea Crest Beach Hotel from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Kind regards, Clark Guinn General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the room. I stayed for NYE, will be back to stay when it's not off season, so I can go to the beach.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
Dear Sarah, We're thrilled you enjoyed your stay at Sea Crest Beach Hotel, appreciating our staff and room. Your plan to return during the beach season is fantastic! We look forward to welcoming you back for another wonderful experience by the shore.Kind regards, Clark Guinn General Manager

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from General Manager on Feb 10, 2024
Dear Barbara, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Kind regards, Clark Guinn General Manager

2/10 Terrible

COLLIN

Response from Clark Guinn General Manager on Feb 6, 2024
Dear Collin, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Kind regards,Clark GuinnGeneral Manager

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Tiffany, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Sea Crest Beach Hotel. We'd love to host you again someday for another great visit.Kind regards,Clark GuinnGeneral Manager

6/10 Okay

Alexandre

Traveled with partner
Liked: Cleanliness, staff & service
Space view and room
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Alexandre, Thank you for your fantastic review of Sea Crest Beach Hotel. We were happy to read how much you liked our hotel, including our spacious rooms. Many of our guests appreciate having the extra space, and we are glad you did, too. Thank you again for your feedback and for sharing your experience with future guests. We hope you will be back to see us again soon.Kind regards,Clark GuinnGeneral Manager

2/10 Terrible

Deborah

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No resturant service nothing on monday and tuesday no room service no elevevator access
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Deborah, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Kind regards,Clark GuinnGeneral Manager

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many different times and have enjoyed it immensely. Great location and great view of the ocean. My go to hotel in Cape Cod.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear George, Thank you for choosing Sea Crest Beach Hotel. We're thrilled to read that we have been your go-to in Cape Cod, and we appreciate your loyalty. It is a pleasure to read that you loved staying with us, and we look forward to providing you with many more memorable experiences with our great location and spectacular ocean views. Kind regards, Clark Guinn General Manager

10/10 Excellent

Tiffany Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 26, 2023
Dear Tiffany Anne, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Sea Crest Beach Hotel so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Kind regards,Clark GuinnGeneral Manager

6/10 Okay

Shane

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was OK. The rooms are very dated with damaged or broken decor. The room to door was heavy metal so it gave it a prison ‘feel’ when the door shut so loudly.
Response from General Manager on Nov 22, 2023
Dear Shane, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Kind regards,Clark GuinnGeneral Manager

4/10 Poor

Ray

Traveled with group
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Ray, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards,Clark GuinnGeneral Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Andrew, Thank you for choosing the Sea Crest Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Kind regards,Clark GuinnGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Peter, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Sea Crest Beach Hotel. We'd love to host you again someday for yet another unforgettable visit.Kind regards,Clark GuinnGeneral Manager

8/10 Good

Heather

Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Heather, We appreciate you taking the time to leave your kind rating for Sea Crest Beach Hotel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Kind regards,Clark GuinnGeneral Manager

4/10 Poor

Beth

Business traveler
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Beth, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Kind regards, Clark Guinn General Manager

10/10 Excellent

Karl

Stayed 1 night in Oct 2023
Response from General Manager on Nov 17, 2023
Dear Karl, It is wonderful to know you enjoyed everything about your time at Sea Crest Beach Hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Kind regards, Clark Guinn General Manager

4/10 Poor

Beverley

Disliked: Room comfort
Awful sleep, noisy room with outside fan
We stayed in a good sized room but unfortunately the room is right next to a roof fan which is on all the time. We complained about this on our first evening and was told someone would come and check. Nothing was done, complained again the next morning after a similar night sleep to that of being on an aircraft. We were told nothing could be done. By this point we were tried and very disappointed it took so long to tell us nothing could be done. We checked out the next day, a day earlier than planned. We were offered a move the next day, but as it took so long to deal with it we decided to go elsewhere. We did get a 25% discount on the first night stay, but considering I hardly slept it wasn’t much. Won’t be going back.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Beverley, Thank you for allowing us the opportunity to serve you. Please accept our apologies for the noise disturbances you experienced and that our associates did not promptly address your concern. We are sorry for the delay and that we could not resolve the matter that led you to leave us earlier than anticipated. This is not our standard, and we will utilize your feedback to elevate our guest service.We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve the unfortunate situation, and in some way, help restore your confidence in our hotel. It is our hope you will change your mind about us.Kind regards,Clark GuinnGeneral Manager

10/10 Excellent

CASEY, NASHUA

Stayed 1 night in Oct 2023
Response from General Manager on Nov 14, 2023
Dear CASEY, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Sea Crest Beach Hotel. We look forward to serving you again in the future.Kind regards,Clark GuinnGeneral Manager

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Maria, Thank you for sharing that your stay at Sea Crest Beach Hotel was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Kind regards, Clark Guinn General Manager

8/10 Good

Tim

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Tim, We are glad you enjoyed your time at Sea Crest Beach Hotel. Thank you for your nice rating, and we look forward to your next visit.Kind regards, Clark Guinn General Manager

10/10 Excellent

Ivan

Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Dear Ivan, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Sea Crest Beach Hotel so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Kind regards,Clark GuinnGeneral Manager

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility but gorgeous beach location. We used the large indoor pool and jacuzzi and had it to ourselves (off season). Definitely need a car or will need to call Lyft or Uber. Beautiful surroundings in the area. Check out Main Street for food and gifts. Shinning Sea bike path was a recommendation for next time!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Jean, Thank you for choosing to stay with us at Sea Crest Beach Hotel. We are glad to know you overall had a pleasant stay and that our beach location, along with refreshing amenities, enhanced your time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Kind regards, Clark Guinn General Manager

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
Hotel stay
The location is great. The room and the wing we stayed in need updating. Bathroom is small and deferred maintenance exists.
Stayed 2 nights in Oct 2023
Response from Clark Guinn General Manager on Oct 12, 2023
Dear Nelson, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. On a slightly positive note, we are glad you liked our location. We hope you will allow us an opportunity to welcome you back soon for the seamless stay you deserve.Kind regards, Clark Guinn General Manager

8/10 Good

Melissa A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Property is huge but well maintained. Awesome place for kids because theres are large indoor and pools and arcade plus its oceanfront. Old Silver is a great beach and right outside your door. The one downside was there was a wedding on the Sunday we stayed. By dinnertime (630 pm) there was groups of belligerently drunk men hanging in the hallway that also leads to the restaurant and one wanted to fight my husband because he looked at him. He started yelling expletives. This was at 630 pm. We had a 7 and 10 year old with us by the way. I almost called the police because this guy followed my husband to the hotel restaurant. I know the hotel cant control losers but they should think about either separating wedding guests from the rest of the hotel or having security monitoring that hallway as its a shared hallway. I was a paying guest and doubtful this person was. We are early risers and the next morning the hallway that leads to the restaurant was littered with beer bottles so obviously the party expanded out the public areas of the hotel.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Dear Melissa, Thank you for taking the time to tell us about your stay with us at Sea Crest Beach Hotel. We are happy to read you found our associates to be accommodating and that you loved our beautiful property and premium amenities. Having said that, we are very sorry for the inconvenience you and your family faced and the unpleasant encounter your husband had with one of the wedding guests. Such incidents are very unusual at our hotel, and we will follow up on the concerns you mentioned accordingly as the safety, security, and comfort of our patrons are of utmost importance to us. We appreciate your patience in this matter and the feedback that helps us improve our guest experience. We hope to have another chance to show you all our commitment to providing quality and seamless visits. Kind regards, Clark Guinn,General Manager

8/10 Good

jolene

Traveled with partner
Liked: Cleanliness
Great location!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Jolene, Thank you for choosing Sea Crest Beach Hotel during your visit to Cape Cod. We appreciate you sharing how much you enjoyed your time with us and our great location. We hope to host you again whenever your travels bring you this way.Kind regards,Clark Guinn,General Manager

4/10 Poor

James

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ceiling fell on us 2 times. The paint on the ceiling was new and was sprayed over old paint that was loose and so the new paint did not stick and fell on our bathroom
Stayed 1 night in Oct 2023
Response from General Manager on Nov 5, 2023
Dear James, Thank you for taking the time to share your review. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you again for your patience during this time.Kind regards, Clark Guinn General Manager

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. It’s built on the beach and you can hear the ocean at night. Views are great. Family friendly and serene at the same time. Wonderful location!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Susan, Thank you for taking the time to evaluate your recent stay at Sea Crest Beach Hotel. We are delighted to know you were pleased with our ideal location, fantastic views, and family-friendly property. It was a pleasure hosting you, and we look forward to welcoming you again.Kind regards,Clark Guinn,General Manager

6/10 Okay

Roman

Stayed 1 night in Aug 2023
Response from General Manager on Oct 11, 2023
Dear Roman, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Kind regards,Clark Guinn,General Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Dawn, We are thrilled you had an excellent stay at Sea Crest Beach Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind regards,Clark Guinn,General Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Cape Cod with my BFF
This was my second time staying at Seacrest. When last here it was in need of renovations, which happened since my stay, so I was expecting more. I was very disappointed. The restaurant food was low quality and the service was poor. Noise in the dining area was loud due to a conference, as well as noise level from hallways into rooms. No elevators. No late checkout option. Unfriendly desk staff - very bland and unwelcoming. I would not choose this as an option again or recommend.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Guest, Thank you for taking the time to evaluate your recent experience at our hotel. Please accept our apologies for the behavior of our associates, and we have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We also regret not meeting your expectations and for the inconvenience that had caused you. We have taken note of all your feedback as we are continually striving for ways to improve. We are grateful for your patience and hope you and your friend will reconsider giving us another opportunity to provide you with the flawless stay you deserve.Kind regards,Clark Guinn,General Manager

2/10 Terrible

Zhanna

Stayed 1 night in Oct 2023
Response from Clark Guinn General Manager on Nov 1, 2023
Dear Zhanna, Thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage.Kind regards, Clark Guinn General Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Oct 2023
Response from Clark Guinn General Manager on Oct 8, 2023
Dear Philip, Thank you for choosing the Sea Crest Beach Hotel for your visit to Cape Cod and for sharing your review. We love to hear that you left with some great memories and that our accommodations and amenities were perfect for your visit. Thank you once more, and we hope you will make us your home every time you are in the area.Kind regards, Clark Guinn General Manager

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach and very private
Stayed 3 nights in Oct 2023
Response from Clark Guinn General Manager on Oct 8, 2023
Dear Diane, Thank you for choosing Sea Crest Beach Hotel during your visit to Cape Cod. We appreciate you sharing how much you enjoyed your time with us and our great location. Just step from clear waters on a private stretch of white sand beach, it is always a joy providing our guests with a relaxing, rejuvenating retreat. We hope to host you again whenever your travels bring you this way.Kind regards, Clark Guinn General Manager

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but underwhelmed
This hotel left me with mixed feelings. The room was clean and comfortable but wasn’t pleased that things weren’t refurbished after first night (I.e. coffee, water). Work-out area didn’t open until 8 which was disappointing and late September bookings shouldn’t be paying daily resort fees. This fee will prevent me from booking again…. underwhelmed for the price of the hotel overall
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 6, 2023
Dear Tammy, Thank you for taking the time to evaluate your recent stay at Sea Crest Beach Hotel. We are glad to know you were pleased with our comfortable accommodations. However, we regret not meeting all of your expectations and have taken note of your comments to ensure a much better guest experience moving forward. It was a pleasure hosting you, and we look forward to welcoming you again.Kind regards,Clark Guinn,General Manager

10/10 Excellent

Kaleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 6, 2023
Dear Kaleigh, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sea Crest Beach Hotel. If you have any specific feedback or suggestions to share, please feel free to reach out to us! We look forward to welcoming you back on your next visit.Kind regards,Clark Guinn,General Manager

6/10 Okay

Barry

Stayed 1 night in Oct 2023
Response from Clark Guinn General Manager on Oct 25, 2023
Dear Barry, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to the city.Kind regards, Clark Guinn General Manager

6/10 Okay

Erika

Traveled with partner
We paid for an ocean view. Little did we know that they like to vacuum outside our room at 9-10 at night. Our room was also next to the delivery and garbage road access. Constant beeping and trucks starting around 5am. Would have been nice to know!
Stayed 1 night in Sep 2023
Response from General Manager on Oct 1, 2023
Dear Erika, Thank you for choosing our hotel and for taking the time to share your concerns. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Kind regards, Clark Guinn General Manager

6/10 Okay

tammie

Traveled with partner
I didn't like that. I didn't get the room that was in the Travelocity picture. We paid almost $400 a night for a beach front room. Instead we got a room that you could see the beach from over the pool. Also back to look at the roof and all the air conditioning units over the restaurant. We were paying for a room that looked right out onto the sand and the ocean but that's not what we got. We were told that it's kind of the luck of the draw on whether or not you actually get the room you think you're going to get. When the picture shows a door in your room that you can open up and step out onto a little balcony area and look out at the beach in the ocean, that's what we expect to get, especially for almost $400 a night! We feel no need to return to the seacrest.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Tammie, Thank you for choosing us for your visit to our area. We regret your disappointment with your assigned room. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.Kind regards, Clark Guinn General Manager

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Elizabeth, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Kind regards,Clark Guinn,General Manager

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Clark Guinn General Manager on Sep 24, 2023
Dear Justine, Thank you for choosing the Sea Crest Beach Hotel for your visit to Cape Cod and for sharing your gracious rating. Thank you once more, and we hope you will make us your home every time you are in the area.Kind regards, Clark Guinn General Manager