Ratings based on 689 Verified Reviews

3.3 out of 5
59% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Pompano Beach

Home away from home

Posted Jan 15, 2018
Pros: Friendly and professional staff.
Cons: All amenities should be working, but unfortunately the pool during our stay was closed.
Location: We had quick access to I95 and Atlantic Blvd & Cypress Creek Blvd. Plenty of restaurants to select from also.
The staff were and are extremely friendly, responsive, and accommodating to our needs. Great job!!!!
2 out of 5
by A verified traveler from jacksonville fl

So dirty I was scared to shower

Posted Dec 31, 2017
Gross room was dirty and hotel was home to drug users
Comment from Hotel Management
Jan 3, 2018 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
2 out of 5
by A verified traveler

Blankets on backorder?

Posted Dec 30, 2017
Upon arriving at 1am, front desk clerk told me I could not check in until a room audit was completed, so we were forced to wait with two sleeping children until she could put my credit card in the computer - even though the room was prepaid. There was no bedding for the pull out couch. We were given sheets and a thin blanket... no pillows. Upon crawling into our bed, we came to realize there was nothing on it but a sheet. When we called the front desk she said there were no blankets left. Did not offer to move us to another room, basically telling us we were SOL. My husband and I froze all night. I slept in my sweatshirt and jeans. In Florida we had to turn the HEAT up to 78 to keep from shivering. On a good note, the woman we spoke to in the morning was very helpful and gave us a full refund. However we were told that blankets were on backorder. I'm not sure why they would rent rooms with no blankets? Overall terrible experience.
Comment from Hotel Management
Jan 3, 2018 by Hotel Management, Hotel Management
Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our housekeeping team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2017
Kevin at the front desk was a sweetheart and made things very easy for us upon arrival. He was very informative and helpful.
Comment from Hotel Management
Dec 26, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our Front Desk associates left you with a good impression of our hotel. We will be sure to share your compliments with Kevin for a job well done! Thanks again for staying with us, and please come back soon! Sincerely, Hotel Management
4 out of 5
by A verified traveler from Pompano Beach Florida

Nice hotel disappointed in Expedia and not allowin

Posted Dec 23, 2017
I could not use my coupon for a 10% discount nor my points to reduce Thea cost paid. Everything was great in the hotel just disappointed in to Expedia
Comment from Hotel Management
Dec 25, 2017 by Hotel Management, Hotel Management
James, thank you for being our guest at Extended Stay America. We are glad you had a comfortable stay and that you loved our property. However, I am sorry for any inconvenience you had while here. Your business is appreciated, and we look forward to hosting you back soon. Sincerely, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, Fl

It was an O.K. stay

Posted Dec 11, 2017
The only reason I was dissapointed is because as I went to sit on my bed, the bottom right corner leg of the metal frame broke. I was so tired after a long day out & to come and try to rest was dissapointing. I was too tired to complain to the front desk so I just went to sleep. When I woke up the other corner metal leg where my head rests on the the top right was broken too. so the whole time I was sleeping with my daughter all rolled up against the wall. You could tell it was broken before and they just left it for the next person.
Comment from Hotel Management
Dec 15, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the maintenance issue in your room. It is always our goal to have any issues corrected as soon as we are made aware, so we thank you for letting us know. We appreciate you being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
3 out of 5
by A verified traveler from pittsburgh

Basic hotel

Posted Nov 6, 2017
I needed a place to stay in the area while visiting my Dad. I was disappointed to find that the carpet did not look clean and had many large spots. The cover on the light fixture in the bathroom was broken and the furniture was dinged up. I was glad that I only needed a place to sleep and was not spending much time there.
Comment from Hotel Management
Nov 8, 2017 by Hotel Management, Hotel Management
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from mass

Great place for price. large room with kitchen.

Posted Nov 4, 2017
Not happy about Friday night band under our room. Not pleasant. Quiet place if not for that. Will speak to someone in am. Middle of night now here since couldn't sleep with noise.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know you found us to be a good value and that you liked your spacious room as well as our fully-equipped kitchen. That being said, we apologize for the inconvenience you experienced due to noise issue. We want you to have a pleasant stay, so please let us know at the front desk if we can change your room and make your visit better. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Good hotel

Posted Oct 29, 2017
Everything was ok. Room is big, confortable bed, clean and good location. Recommended.
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Mattos, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our convenient location. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from North Lauderdale, FL

Posted Oct 28, 2017
It was a good experience. The room was clean they could upgrade to HD TVs but all in all my stay was good.
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Lynn, thank you for being our guest. We are glad to know you had a good time here and were satisfied with all the aspects we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management