Ratings based on 374 Verified Reviews

3.6 out of 5
64% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from davie, fl

Refreshing experience

Posted Sep 19, 2017
Due to Irma we needed a place.to stay and this was perfect. A.c. worked, room clean, beds comfortable and tv worked. There were a a couple of things that could have been better but overall it was very good.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Linda, thank you for being our guest at Extended Stay America. It’s nice to know you had a pleasant experience and that you were satisfied with all that we have to offer. Thanks again for being our guest, and we hope you will make the same choice the next time you're in the area. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 31, 2017
This hotel is not safe. The staff has no regard for guest safety
Comment from Hotel Management
Sep 2, 2017 by General Manager, Hotel Management
I apologize that we failed to provide you an exceptional stay. We are sorry we missed meeting your expectations and the inconvenience caused. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from jamaica

Posted Aug 27, 2017
Hotel nice and clean very efficient staff who knows customer service.hotel in a very convenient location. Breakfast was ok and kitchenettes very convenient would stay their again and I recommend to anyone
Comment from Hotel Management
Aug 27, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are thrilled to know our outstanding service and convenient location left you with a great impression of our hotel. We appreciate your recommendation and look forward to your return visit soon. Sincerely, General Manager
1 out of 5
by Maxine

Zero

Posted Aug 25, 2017 on Hotels
The first night I checking there were people there fighting place was dirty breakfast was nothing Saturday morning when I wake up I was police officer outside somebody broke in cars I think this hotel was a zero The first time I stay there and it's the last time
Comment from Hotel Management
Aug 27, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
1 out of 5
by A verified traveler

Never again at this hotel!

Posted Aug 23, 2017
This hotel is full of dogs, and people are actually living there, the pool is always dirty! It's run down, I smelled weed coming out of a room on my floor! It's ghetto!!! This was a bad experience I will never go there again in my life!
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
4 out of 5
by Candice

Posted Aug 14, 2017 on Hotels
recently stayed at this location it was awesome the room was nice and spacious the location is great close to many restaurants and shops and the lady at the front desk (Jonnesia) was very helpful
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
Candice, it was a pleasure to have you as our guest at Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way. We are delighted to know you liked our outstanding hospitality and convenient location. I will share your wonderful compliments with Jonnesia. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, General Manager
1 out of 5
by Brent

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 13, 2017 by Manager, Hotel Management
Brent, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
5 out of 5
by Nacy

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
5 out of 5
by Heather

Great Stay

Posted Jul 31, 2017 on Hotels
Great price, clean room and friendly staff.
Comment from Hotel Management
Aug 2, 2017 by Manager, Hotel Management
Heather, thank you for including Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way in your travel plans. We are so glad to read you found us to be a good value and that you were impressed with your spotless room and our courteous associates. Your feedback is much appreciated, and we look forward to welcoming you back soon. Sincerely, General Manager
1 out of 5
by Crystal

AWFUL HOTEL

Posted Jul 29, 2017 on Hotels
I had a terrible experience.. The manager acted totally out of line handling a situation, she refused to even listen to a long time, loyal extended stay customer.. Very unprofessional.. Ill never stay there again and i definitely wouldn't recommend it.
Comment from Hotel Management
Jul 31, 2017 by Manager, Hotel Management
Crystal, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager