Ratings based on 794 Verified Reviews

3.1 out of 5
56% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Bahamas

The area seems to be in a ghetto or very near to.

Posted Aug 17, 2017
Pros: The room was spacious & had appliances for our comfort.
Cons: linens!!
Location: Not a very good location. Near ghetto area.
The layout of the room was fine just preferred a better location of the hotel.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are pleased to read you liked your room and its amenities, but we are sorry that our location was not so appealing to you. We regret the inconvenience this caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler from rhode island

Terrible

Posted Aug 7, 2017
Room didn't have broom towels dishes etc wash clothes were dirty bed was sheets was washed
Comment from Hotel Management
Aug 9, 2017 by General Manager, Hotel Management
Jermaine, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Quick Trip

Posted Jul 24, 2017
Cons: The website says Continental Breakfast....I was told there would be coffee and granola bars on a table in the lobby. Very disappointing.
I needed a hotel for the night...The hotel appeared to be clean. The shower had hair inside the tub and on the shower curtain. Trash bags sat outside of other rooms
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback, we appreciate your comments. We never want to mislead our guests; the various websites do not have a category for complimentary grab and go breakfast. However, we do offer a version of continental breakfast so we apologize it was not to your expectations which caused disappointment. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels. General Manager
3 out of 5
by A verified traveler

Hotel is near no where

Posted Jul 12, 2017
It's cheap so I have no choice but there is roaches
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Many thanks for taking the time to post your review. We are pleased you had an overall nice stay. However, we are sorry for the "uninvited visitors" you reported in your room. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from florida LN

Hotel needs repairs and proper cleaning

Posted Jul 11, 2017
No one was at the desk, had to wait awhile to be attended to. Very unattractive front desk area. Eventually attended to couldn't get a key for the room until after the manger went on check which room was clean and available. Should I desire room to be cleaned or attended to during my stay I would have to pay an extra $10 per day, if not I would have to take my dirty linens to the front desk for clean ones.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
We sincerely apologize for the issues you encountered which made your stay disappointing. This is not the level of service we generally provide and it certainly doesn’t meet our standards. Your comments have initiated additional training for our entire staff as we continuously improve. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Please consider choosing us again so we can show you the example of our hospitality. Sincerely, General Manager
1 out of 5
by A verified traveler from fort lauderdale

Roaches. Rusted tub. Smelled like smoke. Fights

Posted Jul 3, 2017
Staff was very pleasant. If I was not exhausted I would have just left after seeing the room condition and the horrid smell of cigarettes. Elevator certificates all expired. This place must be run by a far off board of investors as no one is paying attention to what is actually happening. Had a nap, then woke due to neighbors having a fight on the terrace at 3am. And again at 4am. Evidentially locals that live in. Added benefit were the roaches running around when I (almost) got in the shower . This place requiress professional management post haste.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Charles, please accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced and have shared your concerns with my respective team members. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Tv channel options limited stations was boring 😒

Posted Jun 30, 2017
Good experience better channels for the guest to enjoy would be much appreciated
Comment from Hotel Management
Jun 30, 2017 by General Manager, Hotel Management
Thank you for sharing your thoughts about your stay with us. We are glad your overall experience was enjoyable, but we also appreciate your observations for our in-room amenities and have taken a note of it. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Sleeping Employees

Posted May 14, 2017 on Hotels
Worst customer service ever guy looked like he just woke up and I was bothering him
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Fort Lauderdale – Tamarac and enjoyed being with us. We hope to see you again soon! Sincerely, General Manager
4 out of 5
by Gianni

No Real breakfast but a good stay.

Posted May 10, 2017 on Hotels
Only problem i really had with this hotel is that the advertised continental breakfast is a lie. They have a coffee bar with some gronola bars.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.