Ratings based on 588 Verified Reviews

3.0 out of 5
59% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from florida

Staff rude and unilateral decisions

Posted Oct 2, 2017
Kicked my wife and I out due to false complaints. Discussing woman at front desk. Rude. Would not verify complaints. Worked long day. In by 11 pm to find out no where to sleep. She was not a manager.
Comment from Hotel Management
Oct 4, 2017 by Hotel Management, Hotel Management
Matt, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you will reconsider giving us another chance. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Ft Lauderdale

Don't Do It

Posted Sep 14, 2017
lost power yet still was charged $20 over initial agreement. not a pleasant or acceptable accommodation whatsoever although one staff lady was fantastic, overall this is a nightmare stay that will cost u more than u thought
Comment from Hotel Management
Sep 16, 2017 by General Manager, Hotel Management
Please accept our apologies for providing a less than perfect experience during your stay. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ft.lauderdale, fl

My room

Posted Aug 31, 2017
Very nice clean room quite really like it I would come again soon
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Sandy, it is great to know your stay at Extended Stay America was all that you expected. It’s a pleasure reading our spotless room helped make your stay an ideal one. We look forward to your return visit. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Nice, quiet hotel with of conveniences of home.

Posted Aug 21, 2017
Near airport. Nice staff. Convenient. Nice location.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for taking the time to provide feedback. It’s a pleasure knowing you loved our excellent service and the proximity to the airport. We hope to welcome you back soon. Sincerely, General Manager
5 out of 5
by Shaquesha

Relaxing

Posted Jul 14, 2017 on Hotels
My stay was quiet and relaxing
Comment from Hotel Management
Jul 15, 2017 by Manager, Hotel Management
Shaquesha, we appreciate you being our guest at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. It’s our pleasure knowing you had a comfortable visit and enjoyed being with us. We hope to be your first choice every time you visit the area. Sincerely, General Manager
5 out of 5
by Shaquesha

Relaxing

Posted Jul 13, 2017 on Hotels
My stay was Awesome..staff was very friendly and my room was very clean and smelled fresh
Comment from Hotel Management
Jul 15, 2017 by Manager, Hotel Management
Shaquesha, our thanks for taking the time to review your stay with us. We are so happy you were overwhelmed not only by our outstanding service but also with your spotless room. We hope to welcome you back soon at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. Sincerely, General Manager
4 out of 5
by sierra

Nice staff, good updated rooms

Posted Jul 11, 2017 on Hotels
Nice staff, good updated rooms
Comment from Hotel Management
Jul 13, 2017 by Manager, Hotel Management
Sierra, thank you for being our guest at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. It’s great to know you were comfortable in your room and that the attentive service from our associates added to your joy. We hope we will be the hotel of your choice whenever you are back in this area. Sincerely, General Manager
5 out of 5
by Letia

Love this place

Posted Jul 7, 2017 on Hotels
Staff always friendly...Security always on site. Clean room quiet
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
Letia, thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. We are pleased to read that you loved our friendly associates and your clean room. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by sierra

Posted Jul 7, 2017 on Hotels
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
sierra, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. Sincerely, General Manager
1 out of 5
by A verified traveler from Florida

This is not a 3 star hotel

Posted Jul 7, 2017
Pros: Close to interstate
Cons: Outside clean walkways.
Location: Nothing in imediate area.
Outside grounds dirty. A dirty wash rag was on ground by my doir for 3 days before hiuse keeping picked up. Air conditioner broke twice. Was moved to another room which in turn refrigerator was not working. Bahroom sink was stopped up. Reported this and staff did not inform me they have no maitantance personal on staff. All my food was ruined.Room next to me occupant was walking up down hallway all night. He woukd stomp loudky in room. First night i thought noise was from an unbalanced washer. Second day i realized it was from this person.This is a one star motel. Not sure how they rared 3 stars. I was in elevator and cleaning person mived a large smely trash b
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for staying at our hotel and letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager