Ratings based on 84 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Amazing Hotel, just bit slow

Posted Oct 18, 2016
Pros: Hotel facility and staff
Cons: Slow at giving out food
Location: Nothing local everything so 25 min away also cost £25 taxi fare any were you go.
Hotel is amazing friendly staff, just location isn't great if you want to travel other places as taxi is very expensive and you always have done at the hotel.
3 out of 5
by A verified traveler from BGL

Nice hotel, beach small, restaurant service chaos

Posted Oct 14, 2016
Hotel is very beautiful in tranquil area. Beach is rather small and narrow. Food is OK but service during breakfast is a complete chaotic mess causing waiting times up to 30 min for a simple omelet. During dinner starters and main courses are served mixed, and they forget a lot of orders. Difference in serving the main course can take up to 30 min causing part of the group to be finished long before the final dish is served. Hence, a lot of patience, and chasing is required to actually get what you ordered in the right sequence!
5 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, MD

Marvelous hotel

Posted Aug 16, 2016
Pros: Great service, beautiful hotel and location.
We had a wonderful stay at the Grand Hyatt in Goa. Right from the time we were met by Lolly at the reception to the exceptional service provided by the staff in the restaurants and at breakfast, it was a special experience throughout. Kudos to Saurabh in the Dining Room who heard us talking about sugarcane juice and made sure we had some for our dinner. Our room was comfortable with spectacular views of the bay. We will definitely return.
Comment from Hotel Management
Aug 23, 2016 by Team Grand Hyatt Goa, Hotel Management
Thank you for sharing your amazing feedback, we are ery happy to read that you had a wonderful expereince with us. We look forward to welcoming you back on your next holiday to Grand Hyatt Goa
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely amazing experience.

Posted Aug 16, 2016
Cons: Surroundings & more activities in the hotel !
Rate them 10 out of 10 -- Great hotel & great services Only challenge is that there is nothing closeby or within 2-3 km to visit . Closet location being Panaji !
Comment from Hotel Management
Aug 23, 2016 by Team Grand Hyatt Goa, Hotel Management
Thank you for taking the time to share a feedback of your stay at our resort. We hope to welcome you back on your next visit to Goa
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Excellent property with a casino

Posted Aug 3, 2016
Amazing hotel (a proper 5 star unlike lot of other hotels claiming to be 5 star in goa)and a great stay for 4 nights. Huge property with tons of staff. I saw more staff than guests which was a big plus. The hotel is based in bambolin and unfortunately there is nothing to do in the area. However the hotel is extremely large and were happy to spend time within the premises. The good part is the hotel doesnt try to rip you off since you are forced to do things at the hotel. Prices were reasonable. Special recommendation to chulha restaurant. Amazing food. We ate here twice a day and is the best indian restuarnt in goa. The staff were very friendly and you could tell the hotel treats them well. Room service was also extremely quick considering how big the property is. The things i did not like were -acceas to minibar. This is only available on request, which i found rather silly. The mini bar was empty and took half a day to enjoy a chilled beer in my room. New casino- casino on property attracts a certain crowd...especially in india. I wasnt pleased with some of these guests. Time will tell how that works out for hyatt. Overall a great stay. Truly a grand property with great staff and amazing cuisine.
5 out of 5
Recommended
for Everyone
by A verified traveler from Doha

It was perfect

Posted Jul 11, 2016
It was pleasnt stay.. The hotel staff assisted us a lot and provided local knowledge.. Everyone at the hotel was so friendly & help full. The hotel was amazing, clean & new .. Highly recommend it for those who wish to have everything under one roof.
2 out of 5
by A verified traveler from Hisar

Hotel Needs Improvements

Posted Jun 23, 2016
Beach side not developed properly. Pool side cafe should be functional , or there should be temporary arrangements (no use taking reservation of rooms if has to be kept closed ) Poor sitting arrangements on pool side. Poor service at Chullah restaurant. Buffet(breakfast) not good as it should be. I was served rotten apple in room though it was complimentary. Sounds of fan & others from ceiling No facilities for city tour.
Comment from Hotel Management
Jul 5, 2016 by Mr. Jaco le Roux, Hotel Management
Dear Guest, Thank you for taking the time to provide a detailed feedback on your stay with us. Our goal is to provide only the highest level and dedication of service to our guests, however please allow me to extend my sincerest apologies for the discrepancies you experienced during your stay. Unfortunately due to the weather conditions that Goa experiences during the monsoons, the Pool Bar and Grill needs to temporally close. We will be sure to use your feedback to address the concerns. Sincerely, Jaco Le Roux General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Mar 17, 2016
Pros: Nice hotel and overlook the bay
Cons: Staffs communication and better promotion package.
Location: Nothing to do because it is not walking distance to anywhere. Need to take taxi
Very nice and friendly staffs. Food is very good. Location is good with lovely beach except can't swim in it. Reminder not to take their promotion package for grand club. Not worth 4500 inr.
Comment from Hotel Management
Mar 19, 2016 by Jaco Le Roux, Hotel Management
Dear Guest, Thank you for taking the time to share a review of your stay with us. We appreciate your comments and hope to welcome you back on your next visit to Goa. Warm Regards, Jaco Le Roux, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Tranquil hotel

Posted Jan 20, 2016
Check in was not handled well , we were made to walk to our rooms instead of being given a buggy.
5 out of 5
Recommended
for Everyone
by A verified traveler from gurgaon

very good hotel neat clean spacious food good but

Posted Jan 12, 2016
Pros: rooms
Cons: hospitality
Location: not good location nothing nearby
hospitality very very poor like 3rd rate cheap hotel the staff needs fresh training in hospitality otherwise very execellant hotel neat clean large spacious rooms clean environment