Ratings based on 1,242 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Walnut Creek, CA.

Location, location.

Posted Oct 19, 2017
Rooms are quaint, older but clean. Just 80 peso cab ride to beautiful down town and 5 minute walk to marina. For all inclusive food is good, drinks watered down but plentiful. Staff is charming and very helpful. Take excursion to Yelapa it is relaxing and a must see. Captain Juan & crew members ( Raphael ) are a ton of fun! You will be bombarded with folks trying to sell things, it's Mexico people! Say thank you and they move on. For the price you can't beat it! The timeshare people are some of the most aggressive I've ran across! Negotiation is key. For the price it is a steal.
Comment from Hotel Management
Oct 20, 2017 by General Manager, Hotel Management
Dear Stacy, It is delighted to read that you had a great time among us. We appreciate your compliments to our colleagues, mainly to Juan and his crew; let us assure you that we will share your message. We are looking forward welcome you back in a near future. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada-vancouver

I love the hotel with great view,beautiful beach

Posted Oct 3, 2017
I would love to come back again, me and my wife had great time, the staff there are very friendly and helpful all the time.
Comment from Hotel Management
Oct 7, 2017 by General Manager, Hotel Management
Dear Loay, Thank you so much for your review abou your recent visit at Crown Paradise Golden. We are very glad too that you and your wife had such great time among us. We are looking forward welcome you back in a near future. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
nice hotel good location and staff was excelente just a little better gym equipment end more heavy free weights
Comment from Hotel Management
Oct 2, 2017 by General Manager, Hotel Management
Dear Guest, We do appreciate your feedback and we are excited to comment that we have placed the newest gym equipment. We do hope to welcome you soon to enjoy it. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from castle rock, colorado

Posted Aug 28, 2017
Spent 5 days at this resort. So relaxing and perfect for an All inclusive resort. The staff was wonderful from the front desk, maids, waiters and cooks. I look forward to going back!
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Dear Katrina, Thank you very much for your kind review about your recent stay at Crown Paradise Golden. We are delighted to read that you enjoyed your vacation time with us. We are looking forward welcome you back and we have another chance to earn us a star more. Kind regards.
3 out of 5
by A verified traveler from Vancouver, BC

Aging hotel in need of some updates

Posted Aug 28, 2017
Definitely an older hotel that could use a lot of upgrades. The elevators seem to be pretty old and in much need of repair. While we did enjoy the perks only an all inclusive, the food got boring pretty quickly. Free drinks was great though. The location is excellent for taking tours with the local companies as you can simply just walk to the docks nearby where the tours leave from. While we were there the hotel was under construction. We booked a Spa appointment, but after asking several different staff members, no one knew where it was. It turned out to be just in a spare guest room during construction. Not exactly ideal. The pool was nice, and walking out on to the beach was great. The rooms definitely need some work, the fixtures all seems to be very close to breaking down. I ended up fixing the drain plug for our jacuzzi tub myself. It was an overall OK experience. Not horrible, but not amazing either.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Dear Sean, Thank you very much for your feedback and we are sorry that your experience among us was not superb. We apologize if our Maintenance Team did not attend your jacuzzi report. In regards of the elevators, during this months we will have replacement through OTIS supplier. About the spa, we are surprised due to usually the appointments are made through our Concierge staff and they go with you to show you the way and introducing with the therapist, however, we have shared your review with our team to improve our service. We do hope to host you on your next trip to Puerto Vallarta and you be able enjoy our progress. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, Texas

Posted Aug 27, 2017
It was our first vacation out of the U.S. it was amazing! The staff was great the food and drinks also! Especially the bartenders Guerremo and Carlos they were the best made us laugh and have a great time!
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Dear Nina, Thank you for your comment about your last visit at Crown Paradise Golden. We appreciate your shout-out to our colleagues Guillermo and Carlos from bars. We are looking forward welcome you back soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Washington

Great beach views

Posted Aug 26, 2017
Pros: Proximity to the water and amenities.
We had a pleasant visit. The room had beautiful views looking straight out to the water. The hotel staff was very friendly and accommodating. The whole experience was very relaxing and exceeded our expectations.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Dear JC, Thank you very much for your review about your recent stay. Makes us happy to learn that we met your expectations. We do hope to welcome you back in a near future and have another chance to earn us another point. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma WA

Nice hotel right on the beach

Posted Aug 16, 2017
The Crown Golden is a nice all inclusive hotel. The staff is very friendly and helpful. The grounds are kept clean. The pools are nice but they were a little warm, we would have enjoyed a pool that wasn't heated so much. The hotel is right on the beach and they have plenty of lounge chairs and beds for everyone. Would stay there again.
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Dear Tana, We appreciate your wonderful review and high score. We are delighted to read that you enjoyed your stay among us and also we thank you for your warm words about our staff. We are looking forward welcome you back in a near future. Kind regards.
3 out of 5
by A verified traveler from Oklahoma

Nice hotel. But not as nice as I had expected

Posted Aug 15, 2017
Pros: Staff, scenery.
Cons: The buffet.
The buffet was ok but I have been to Mexico about 10 times and usually get the all inclusive. This was at the bottom of the food buffet chain. Not a lot of choices and the quality wasn't as good as many other resorts I have stayed at. The hotel boasts a 4.0 star rating which I think is over rated. I would give it a 3.0 to 3.5 star. Very nice staff and very helpful. Beautiful scenery and nice beach (except many peddlers) This is my third trip to Puerto Villarta and I will go back because I love the area. But I am not sure I would rebook this particular hotel.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Dear Don, Thank you very much for your review about your last trip to Puerto Vallarta. We are sorry if we did not meet your expectations regarding the food, we have shared your feedback to our Chef and let us share you that we are working with our Kitchen Team to improve the recipies of our food selection. We hope to have another chance on your next trip to Puerto Vallarta and enjoy our progress. Kind regards.
3 out of 5
by A verified traveler from new mexico

Old hotel

Posted Aug 13, 2017
The hotel is old, the buffet is always the same, very rude front desk employee, name javier, the only good thing is the location, is very close to any store.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Dear Luisa, We do appreciate your review and we regret that you did not enjoy completely your stay at Crown Paradise Golden. In regards of our colleague Javier, we are taking the measures with him and really we apologize about it. We do hope to be selected again on you next trip to Puerto Vallarta. Kind regards.