Ratings based on 1,265 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Calgary AB, Canada

Great hotel for moderate prices

Posted Dec 8, 2017
Pros: The staff are exceptional. Clean rooms and ocean front.
Location: Great central location. Shopping near by and a short bus or cab ride to downtown
We love the Golden Crown and have been going there for 12 yrs. and always a great experience for us. We like smaller hotels and this fits the bill. This hotel is Adult Only which is a plus. There is always room for improvement no matter your vacation but overall a great experience. The hotel has had a Reno recently to upgrade but unfortunately the bathrooms have not been done.
Comment from Hotel Management
Dec 8, 2017 by General Manager, Hotel Management
Dear Lynda, We do appreciate your great feedback. We are very honored being your second home away from home. We have noted your feedback in regards the bathrooms. We are looking forward welcome you back pretty soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Posted Dec 2, 2017
Very friendly, knowledgeable and helpful staff. Excellent food and service!
Comment from Hotel Management
Dec 7, 2017 by General Manager, Hotel Management
Dear Larry, Thank you very much for your review about your recent stay at Crown Paradise Golden. It is delight to read that your holiday was great by the friendly and helpful service from our staff. We do hope to welcome you back in a near future. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington state

Great hotel right on the beach.

Posted Nov 30, 2017
I can't say enough about this hotel! We have stayed here twice and will be back again next year. The staff is amazing in every way. I would give individual names but they are all outstanding. If you want an amazing view, stay in the ocean front rooms on floors 3-7. So very relaxing and private.
Comment from Hotel Management
Dec 7, 2017 by General Manager, Hotel Management
Dear Elaine, Is a great honor being your second home at the beach and our comrades have been amazing providing you a wonderful service. Thank you for your feedback and we are looking forward welcome you back pretty soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manson, WA

Great all inclusive experience

Posted Nov 26, 2017
Comfortable room and nice variety of dining choices.
Comment from Hotel Management
Nov 29, 2017 by General Manager, Hotel Management
Dear Dennis, Thank you very much for your great review and score about your recent stay at Crown Paradise Golden. Is a pleasure to read you had a comfortable stay in our rooms and also enjoyed the variety of the food selection. We do hope to welcome you back on your next trip to Puerto Vallarta, it will be a pleasure to assist you. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
This was our first time in Mexico and this place was great! Good service. The cleaning staff always did a great job.
Comment from Hotel Management
Nov 29, 2017 by General Manager, Hotel Management
Dear Guest, It was a great honor being host on your first trip to México and Puerto Vallarta. We do thank you your kind appreciation toward our Houseppking staff. We are looking forward welcome you back in anear future. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florissant, Colorado

Nice hotel close to the beach.

Posted Nov 22, 2017
Pros: The staff is beyond words.
Cons: The room we stayed in was quite dated. They could use a refurbishment. The staff keeps them spotless, but they could use an update.
Location: Ocean views and very short walk (200) feet to the beach. You can eat at either hotel so there is no chance to get bored. Plenty of tours to be had.
We had a wonderful time at Crown Paradise Golden. The staff is first rate. Location is second to none. Even the Ocean View room had great views. We could sit on our balcony and see panoramic sights of the ocean. We had several problems in the and the staff had them fixed within 2-3 hours.
Comment from Hotel Management
Dec 1, 2017 by General Manager, Hotel Management
Dear Bob and Cindy, Thank you very much for your review about your recent stay at Crown Paradise Golden. Is a pleasure to read that you had a wonderful time among us. We do appreciate your suggestions and we would like to share you that all rooms have been renovated from 2 years ago; until now we are in maintenance period. We do hope to welcome you back on your next trip to Puerto Vallarta. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cannot wait to go back next year

Posted Nov 19, 2017
Amazing beachfront hotel. Excellent service. Very comfortable accommodations
Comment from Hotel Management
Nov 29, 2017 by General Manager, Hotel Management
Dear Tracey, We do appreciate your amazing review about your recent stay at Crown Paradise Golden. We are delighted to read that our service was excellent and you found very comfortable the accommodations. We are looking forward welcome you back pretty soon too. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Wedding on the beach.

Posted Nov 16, 2017
Our family had a very enjoyable time! The motel was nice with an excellent spot on the beach. The staff was very polite, accommodating and helpful. One wait staff member in particular was great to our family. We really enjoyed his attentiveness to our dining experience. His name is Salvador! Overall our family had a great time a
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Dear Brian, We are excited to read you had a memorable stay among us, from serviced provided by our Team, mainly Salvador. We are looking forward welcome you back soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great location

Posted Nov 15, 2017
At first sight the resort was disappointing. Once we ventured to all areas of the resort it was very nice. The negative comment is the wait staff. If you did not tip them they would completely ignore you. It didnt matter if you were waiting for a glass of water at breakfast or a drink at the pool. We were ignored for the first day until we started tipping.
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Dear Matt, Thank you very much for your review and we are delighted to read that the facilities for adults only was according to your expectations. In regards with the wait service, we have noted it and passed with the F&B Manager to check this behavior from them. We do hope to welcome you back in a near future and let us assure you to provide you a better and warm service. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta, canada

It’s the staff that make you want to return!

Posted Nov 15, 2017
Pros: The staff are the Hotel’s biggest asset
Cons: There needs to be more consistency in delivery of food from kitchen to Table and the time which elapses From orderIng the meal to receiving it!
Location: Location is perfect, availability of golf, water sports, sightseeing and high end Shopping expeditions!
Big party of guests, so a little confusion over rooms!! However, because we have stayed at this hotel a lot over the past ten years we accept that new Staff sometimes make mistakes, they do everywhere. Management and staff remedied the sitauarion to the best of their ability, Selina On the front desk, well done!! She stayed cool and calm under duress. The staff at the French restaurant displayed professionalism even though Their maître d, was absent through illness - you all did a great job and we thank You!! Juan, Mario and Phillipe at the Bella Vista - constantly working to make sure All guests are attended to. Special thanks to, Johnny, Louise, Antonia, Sandra the Chef, Yolanda, Carlos, Jose, and of course Antonio - desk manager. We will be back!
Comment from Hotel Management
Nov 18, 2017 by General Manager, Hotel Management
Dear Carol and Brian, Thank you very much for your review about your recent visit at Crown Paradise Golden and your loyalty to the Crown Paradise family. We are very excited to pass your compliments to all our staff and we are looking forward welcome you back soon already! Kind regards.