Ratings based on 2,142 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Ca

decent hotel, needs upgrades

Posted Aug 23, 2017
Pros: the mexican restaurant was good and the service there was amazing
Cons: The cleanliness of the pool bar, its pretty nasty. pool as a whole could use a overhaul. was probably nice 20 years ago
Location: only left once to do some shopping downtown
overall experience was a 7 out of 10 , not horrible but i probably wouldn't go back. Everything was average, nothing amazing about the hotel. Its all inclusive but drinks are watered down, reccomend you stick with beer. Food was decent if you went to restaurants. Buffet was in a large dull hall with no views, and food was not very good. Kids are not allowed to eat inside the dining room at the chinese restaurant, so if you have children you will have to eat outside in the hot humid weather.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Perfect stay in Mexico

Posted Aug 23, 2017
We loved this hotel! My boyfriend and I stayed here for 5 days at the beginning of August and it was wonderful. The hotel was beautiful and the staff was amazing, especially Hugo at the Cevicheria! Thanks for an amazing stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Humble Staff!

Posted Aug 22, 2017
Pros: Comfortable rooms, great food and amazing staff!
Cons: Allowing music by the pool especially if it isn't bothering other people.
Location: ATV riding, parasailing, shopping, and sight seeing.
Everyone is always on top of their game. The staff is non stop working and making sure nothing was needed. This was our second time staying here and can't wait to see the remodel. Ramon is a great employee and I love how he remembered us! I can't thank the staff enough for making our vacation amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel,

Posted Aug 15, 2017
Pros: everything
Cons: Italian food
Location: downtown and the marina were very close
We loved the hotel staff and activities - I would highly recommend
Comment from Hotel Management
Aug 18, 2017 by Rene, Hotel Management
Thank you for stay with us! see you soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon, U.S.A

Beautiful place, friendly staff good food!

Posted Aug 8, 2017
Pros: Food, drinks, nice landscaping, friendly staff, clean & air conditioned rooms, good activities for kids
Cons: Make sure air conditioning is working on all floors, i think our floor, 6, it was broken in the hallway,worked great in our room though
Location: Nice location, bus stop is right across the street
Fiesta Americana is a wonderful hotel. We liked how it was all inclusive, and the food and drinks were all great! My husband and I came here for our honeymoon, we had a wonderful time. Staff is all very friendly and helpful, the food was all great, and all the restaurants on site were good. We especially liked the Asian themed one. I would recommend this hotel to friends &family, and we would definitely stay here again!
Comment from Hotel Management
Aug 18, 2017 by Rene, Hotel Management
Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
3 out of 5
by A verified traveler from San Francisco, CA

So-so hotel

Posted Aug 8, 2017
The staff here is pretty nice. The problem I had with this resort is that it had so many restrictions. For example, we could never order more than 4 beers at a time - reason we wanted 6-8 was because the service took forever. Also, they did not serve alcohol past 12:30am via room service. This was a bit odd considering that we are adult, in our mid to late 30s.. I have never had someone at an all inclusive resort tell me that they did not serve alcohol past midnight. While the daytime staff was fantastic, the nighttime staff was horrendous. At times, the line would ring nonstop for at least 30 minutes before someone would answer. On 2 occasions, they actually did not even deliver our food order! I had to call them two hours after we had ordered the food to ask where it was and they just were completely lost. I would not recommend this to any friend of mine. And that is sad to say because I enjoyed everything in Puerto Vallarta except for the resort. I would suggest that the nighttime staff go thru customer service training again. After all, we went there to relax and be on vacation. Instead, we ended up stressed out that we could not order what we wanted.
Comment from Hotel Management
Aug 18, 2017 by Rene, Hotel Management
Thank you for sharing your comments and feedback with us, I will review this with our team members to improve our service. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary, canada

I would cone back

Posted Aug 4, 2017
I got my money value back. Staff is extremely helpful and friendly. Food worthed. My only observation is the rule of not allowing children around the bar close to the elevator lobby. With the renovation there is not a lot of places for families to sit-down in a cool area.
Comment from Hotel Management
Aug 18, 2017 by Rene, Hotel Management
Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Family hotel

Posted Aug 1, 2017
I had a wonderful time, the food was delicious and the hotel staff where very helpful the only complaint I have is a loud noise coming from the restroom which I think was coming from the pipes, it got even louder during the night. Other than that i had a good time with my kids.
Comment from Hotel Management
Aug 18, 2017 by Rene, Hotel Management
Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles, CA

Great time for mother's 50th Bday!

Posted Jul 31, 2017
Pros: I like the friendly waiters at the pool and beach area. Cleaning staff in the room really sweet and respectful.
Cons: Alejandro was very helpful during check in. However, some of the other check in employees do not double check the original rooms we book for.
Location: Great location and quick 5 minute cab ride to "EL MALECON"
My family and I had a great time at Fiesta Americana. We came to celebrate my mother's Birthday. Initially I was a little hesitant of staying at fiesta American due to the some of the reviews; however after staying here for a few nights I was so happy we decided to stay here. The hotel is close to the airport and the famous "malecon". Alejandro was extremely helpful when checking in. Initially they had given one of my family members the wrong room and Alejandro went out of his way to look through the actual physical file. Great view of the ocean from our room. We tried a few restaurants at the hotel (Asian, Italian, Mexican, Civechiria and buffet) all were excellent with excellent wait staff. Bernabe was very nice to us the last night we were there. In addition, the buffet had great options for all age groups. Esteban, the Expedia representative in the hotel lobby was very helpful and made sure we picked the perfect activity for the family members that were with me. In addition, he made sure my shuttle back to the airport was scheduled. Shout out to Polo, Carlos, and Gabriel for being so attentive when we were in the pool or beach area. I definitely recommend this resort and please remember to tip the wait and cleaning staff they go out of their way to make sure you have a relaxing stay.
Comment from Hotel Management
Aug 18, 2017 by Rene, Hotel Management
Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYac

Nice hotel close to the beach. Great location.

Posted Jul 26, 2017
The service was great. Friendly staff. Food was good. It was repeative.
Comment from Hotel Management
Aug 18, 2017 by Rene, Hotel Management
Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right. PD: Nice Photo!