Ratings based on 329 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic experience!!

Posted Nov 25, 2017
My wife and I checked in on Saturday afternoon and the hotel was beautiful. The staff was very professional and extremely friendly. The bar & grill located at the hotel had phenomenal food and the service was great. Will definitely stay here again.
Comment from Hotel Management
Nov 25, 2017 by Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear you enjoyed your recent experience. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Ralph Mordocco
4 out of 5
Recommended
for Everyone
by A verified traveler from Joplin, MO

Great location - Excellent staff

Posted Nov 25, 2017
Pros: Key would be staff!
Cons: A bit more detail to cleaning bathrooms
Location: Location depends on needs - downtown Carmel, IN just east of facility; popular Clay Terrace - excellent access to major streets around Indianapolis
Nice well appointed room - great desk if you are traveling on business. Main level amenities are quite good. Staff was excellent!
Comment from Hotel Management
Nov 25, 2017 by Manager, Hotel Management
Dear Francisco, Thank you for sharing your experience at the Renaissance Indianapolis North Hotel through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your recent experience. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Ralph Mordocco
3 out of 5
by A verified traveler from Chicago, IL

No guarantees

Posted Nov 20, 2017
We were there with our daughter for her soccer tournament and needed a room with double beds. Most of the team was staying at the Sheraton. By the time we tried to make a reservation the hotel only had rooms with a king size bed and a pull out sofa-bed which is not what we wanted. We decided to stay at the Renaissance because they had the room we needed. When we got there we were told that wasn't a guarantee and they only had rooms with a king size bed and a pull out sofa-bed. We didn't have a choice but to take the room. My back still aches from having to sleep on a sofa bed for two nights. Needless to say we were very disappointed. When we got a confirmation from Expedia we assumed everything was taken care of. I guess we were wrong.
Comment from Hotel Management
Nov 23, 2017 by Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your experience at the Renaissance Indianapolis North Hotel through the Expedia Survey. As a valued guest, we appreciate your feedback about your recent stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Ralph Mordocco
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
You should not require me to write here. Too much time IT was Excellent.
Comment from Hotel Management
Nov 20, 2017 by management, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. Our team will be excited to hear how much you enjoyed the amenities and services we have to offer and that you were able to take advantage of them during your stay. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
3 out of 5
by A verified traveler

Lack of attention to customer

Posted Nov 19, 2017
Requested an early check-in around 12:30pm (Check-in time 3pm). Staff indicated they would contact me if a room was available early. Not only was room not available early, when I arrived at 5:20pm room type I reserved was still not available and I was told it would not be available. Hotel did end up getting me the requested room with 2 dbl beds, but I was told at 5:20pm room would be available within 45 minutes, but they would call me as soon as it was ready. Checked back at 6:30pm and front desk says they forgot to call me to let me know the room was ready 1/2 hour prior. Poor follow through on staff’s part, thus the poor customer service rating. Hotel & facilities nice.
Comment from Hotel Management
Nov 22, 2017 by Management, Hotel Management
Dear Valued Guest, Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are disappointed about your arrival experience. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Expedia misleading

Posted Nov 19, 2017
Requested double bed room and eas confirmed requested room through expedua, hover when arrived to check in, hotel notified me that they have been sold out of double bed rooms for 6 months. Misleading by expedia, however nice room and accommodations. Staff very nice and professional!
Comment from Hotel Management
Nov 21, 2017 by Management, Hotel Management
Dear Guest, Thank you for sharing your experience at the Renaissance Indianapolis North Hotel through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay disputed the room request mixup. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Ralph Mordocco ralph.mordocco@renaissancehotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Nov 14, 2017
Everything was great. Very nice place. Our room smelled amazing. Very friendly people.
Comment from Hotel Management
Nov 15, 2017 by manager, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. Our team will be excited to hear how much you enjoyed the amenities and services we have to offer and that you were able to take advantage of them during your stay. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
3 out of 5
by A verified traveler from Louisville, KY

Check-in time is check in time.

Posted Nov 13, 2017
Pros: The lobby was very nice. And except for one bed of the 3 rooms... everything else seemed clean and up to par.
Cons: We should have been able to check-in. And I think they should add other meats besides pork to their breakfast buffet.
Location: We were there to try on wedding dresses.
When we arrived at the hotel at 4:30 pm we were told our rooms were not ready yet because they had too many housekeeping employees that called in sick. So we had to wait for rooms to become available. This was surprising to us because the check-in time is at 3:00. They also told us that it was Expedia's fault that we could not get our double bed rooms. We were told by the clerk that Expedia does not inform the hotels about what beds are desirable. We were not pleased. Out of 3 rooms, we had one iron catch on fire, one bed that was obviously not changed... hair., soil and all. This was all changed out by the staff. We were told that the reason we could not get double beds is because they were all contracted out.
Comment from Hotel Management
Nov 15, 2017 by management, Hotel Management
Thank you for taking the time to share your recent experience at the Renaissance Indianapolis North Hotel with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for any inconvenience we caused you during your visit. Rest assured, we are taking steps to help ensure problems of this nature do not occur on the any of your future visits. As a valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Carmel.
5 out of 5
Recommended
for Everyone
by A verified traveler

One night stay.

Posted Nov 12, 2017
Last minute booking while we were on the road. Loved it! Clean, comfortable room and friendly staff. Top notch all around!
Comment from Hotel Management
Nov 15, 2017 by manager, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. Our team will be excited to hear how much you enjoyed the amenities and services we have to offer and that you were able to take advantage of them during your stay. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
4 out of 5
by Caitlin

Great stay

Posted Oct 16, 2017 on Hotels
The bed was very comfortable. Noise from nearby airport but overall quiet environment. Room was clean but shower did not get very hot.
Comment from Hotel Management
Oct 30, 2017 by Dear guest, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Ralph Mordocco