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Reviews of Queens Hotel

3 out of 5
Queens Hotel
324 Seven Sisters Road, Finsbury Park, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 152 out of 743 reviews" "
Rating 8 - Good. 324 out of 743 reviews" "
Rating 6 - Okay. 196 out of 743 reviews" "
Rating 4 - Poor. 50 out of 743 reviews" "
Rating 2 - Terrible. 21 out of 743 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2024
Response from ... on Apr 22, 2024
Thank you for taking the time to provide your feedback, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. We hope to see you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for a three night stay in London. I've read mixed reviews about the property for me I had fantastic experiance and stay. I had a small basic single room and ensuite, but sufficent space for myself. The room were cleaned daily, to a high standard and linens replaced daily. I There is areas of ware and tear but for me its only asethics. I will issues with sounds, I live i. Old house myself and sometimes I can hear my neigbours, possibly not best place for light sleepers. I sleep like alog. They even include a freshly cooked English breakfast woth great coffee. A Great selctions of continental breakfast options . The lasses are very friendly and helpful. The 24 hour recpetion and you can required to leave your keys at the property for me, I prefered this again staff very helpful and friendly . Location is amazing you opposite Finsbury park and about few mins walk from the tube. There plenty of local shops and cafes, including a Lidls. for me always amazing. I paid about £60/£70 pernight. You can't even get this price in alot of cheaper cites this for me is gem. I'll be staying again I would highly recommend.
Stayed 1 night in Mar 2024
Response from .. on Mar 24, 2024
Thank you for taking the time to provide your feedback, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. We hope to see you again soon.

6/10 Okay

Gary

Stayed 7 nights in Dec 2023
Response from .. on Dec 23, 2023
Thank you for sharing your experience with us and providing your feedback. We hope to see you again soon.

10/10 Excellent

Ceasar

Liked: Cleanliness, staff & service, room comfort
Great for the price and staff friendliness
It's dated but location is 5 minutes from the train station, the staff is very friendly, felt safe to walk in the late evening, great shower water pressure, price :)
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, good value for money (for what I paid), pleasant staff.
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Wifi so bad I had to leave hotel
So sorry to have a leave a negative review, because the staff was friendly and really tried to be helpful. The room was standard inexpensive London en-suite, something I'm very familiar with, and it was fine. But I was there two days and the Wifi just didn't work. It wasn't just unreliable, which is how it started; it just wouldn't load pages and information. My room was in the basement, and sometimes it would work in the lobby... until I went to my room. The staff tried to show me it was working, but I even invited them down to the room to witness it. They said they would restart the router, etc, and when I returned after going out the first day they said it was fixed and of course in my room it wasn't. I'm a computer tech and I support phones all day and there wasn't any issues with my phone or iPad. I finally had to go stand outside at the corner pub to use their wifi and book a new room with Hotels.com. Even getting internet through my cellular connection on my phone was spotty at best; I'm guessing the location of the room played a big part. I asked them to move me to a new room and they told me they had nothing free. They sent me an email after I left and again stated the internet was fine. For me, I can't be in a new city and not be able to use Google maps or other info I can only get online. They need new routers and one for the downstairs area, IMHO; and then there would be no reason not to stay here.
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Honestly way better than I expected. Very quiet room with a lovely view of the skyline and a decent little breakfast and fast service. 24hr receptionist and no need to worry about losing keys as they store them whilst you're out. Beds were comfy and shower was hot. Plenty of towels and nice atmosphere
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Stayed 1 night in Oct 2023

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ricky

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Puneet

Stayed 1 night in Aug 2023

10/10 Excellent

Valeriy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023

8/10 Good

Margaret Suk Mei

Liked: Cleanliness, staff & service
The hotel is a bit far from downtown, but is pretty close to underground and bus station. It is also pretty safe and staff are quite nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 1 night in Jul 2023

2/10 Terrible

Haysam Khan

Stayed 1 night in Jul 2023

4/10 Poor

Yuval

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Vegans and people who care about service: Do not come near. While the reception staff was friendly and helpful, the breakfast staff was absolutely rude and impatient. I arranged with the hotel a vegan breakfast in advance (which is also on their menu) but wasn't served one. The kitchen staff actually had no idea what vegan is. I was served an egg omelette and the breakfast waitress argued with me that vegan is vegetarian (!). I tried to explain the difference but she literally rolled her eyes and went away, complaining that "everybody wants something different", yes, in those very words. Then I was served a "vegan breakfast": a half-empty plate, basically removing whatever was not vegan from the normal plate and leaving it like that. Management was not present at any point during our stay. After discussing the problem with the receptionist, I've sent a complaint email to them, requesting them to refund me the worth of breakfast which was encumbered in the price. They refused, falsely arguing that I was offered to be served the vegan breakfast again and refused it (at no point was I offered that, also the whole ordeal took about half an hour at which time we had to leave). Conclusion: I paid for a breakfast which I couldn't eat, got bad service and wasn't refunded. Not recommended.
Stayed 1 night in Jul 2023

10/10 Excellent

Nicola

Stayed 1 night in Jul 2023

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay, friendly staff
The service from hotel staff was excellent. Very friendly and helpful. The room was basic and small but high ceilings. Very clean and could've done with a lick of paint to keep it looking fresh. Room was very hot so had to keep the window open. Bed was comfy enough but some of the side lights in the room didn't work.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent location and good hotel for the price.
The hotel was clean and much better standard than many at the same price point with breakfast included which was a real bonus. The only negative was the road noise and light due to poorly fitting blinds and double glazing window units that could do with an upgrade. Nothing earplugs and an eye mask can’t fix!
Stayed 2 nights in Jul 2023

4/10 Poor

Joanne

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel that I have been to. Terrible people in a terrible place. Find some where else to stay

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were great, very convenient location. Room a little on the small side but was ok. Unfortunately the bed was super uncomfortable and the remote for the TV was very very dirty. Would’ve been very disappointed if I’d paid full price (£96) with out club card points.
Stayed 1 night in Jul 2023

8/10 Good

Helen

Liked: Staff & service, room comfort
Overnight for Pulp over the street
Room 22, two double beds. Comfy enough. Shower w/ shower gel on the wall. TV in a strange place, couldn’t see it from either bed. Didn’t sample breakfast. Great if you’re off to a gig in Finsbury Park opposite. But don’t. Finsbury for a gig is a truly horrible experience! Go to football close by instead maybe?
Stayed 1 night in Jul 2023

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service
Cheap night's stay if you've got an early train from Finsbury Park heading north. Hotel was clean and hard to find many places cheaper that weren't dismal. Staff very helpful. The mattress on the bed was a bit thin - my bum bottomed out on it. A bit hard to get properly hot water from the shower despite getting hot water fine from the taps. No AC but the fan in the room was helpful.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff, but not safe for lone women
Nice staff at all times, however the rooms aren't great - poor ventilation, walls as thin as paper, light broken in bathroom. But biggest issue is safety here. Can't suggest any lone woman stays here - you have to hand your key to reception each time you leave, and the method to get it back is to buzz the front door (in an area where I was twice followed down the street to the hotel by sketchy men in one night) and wait to get let in then give your name to get the key. Also their doors are not a standard size so those nice portable hotel locks you use for safety won't work here which was very concerning as when I came back at one point a guy was watching on my floor to see what room I went into so I had to pretend to mess about with stuff in my bag and wait for him to go before going near my room door. Ladies, don't stay here alone it simply isn't safe.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, mattresses need to be replaced
The hotel is a few minutes walk from Finsbury Park station, check in was fast and the receptionist was friendly. My room was located in lower ground floor, it was clean quiet but I haven't slept well, because I could feel the springs in the mattress. I haven't at breakfast at the hotel because I had to check out before breakfast time started.
Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a short stay
Had a single room for a one night stop in London. The hotel is close to the tube stop, which is always a plus. The room was clean and service was good. The single room is a bit cramped but it was a single room. WiFi appeared to not work when I got back at night, but that aside, no complaints
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
was a good hotel, the room was very very hot even with a fan on. there was only two sockets for charging phones. staff super friendly
Stayed 1 night in Jun 2023

4/10 Poor

Mark

Traveled with group
Disliked: Staff & service
No air-con, just a pathetic ceiling fan. Room was ok. But after checking out the hotel would not look after our bags so we could explore more of London! Every hotel I have stayed in have always done this with no issue!!!
Stayed 1 night in Jun 2023

4/10 Poor

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Tom

Business traveler
Liked: Cleanliness, property conditions & facilities
Good for the price. Clean room and good breakfast included. Single rooms very small but have everything you need. Staff generally friendly, but unfortunately did not do much to help in finding a lost item post stay.
Stayed 1 night in Jun 2023

8/10 Good

Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good
The place was absolutely fine for the price. I had a room on the front of the building so it was pretty noisy due to traffic.
Stayed 1 night in Jun 2023

8/10 Good

caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely professional and pleasant. The room was spotless. One minor thing, the hotel was fully booked which meant the breakfast staff were really busy. There was just one poor woman trying to replenish the buffet table and take orders for breakfasts. She was extremely hard-working and pleasant to customers but was clearly struggling to keep up with demand. The cooked breakfast was a bit of a disappointment but again, I think the cook was struggling to meet demand.
Stayed 1 night in Jun 2023

10/10 Excellent

Fernando

Stayed 1 night in May 2023

2/10 Terrible

Alisher

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Not great value for the pricing. Floor was not clean upon arrival. There is mold throughout the room, which is a clear health hazard. Staff rejected and claimed the cleaning is done daily rather than to investigate. The nights are really noisy with some kind of equipment working throughout the night. Staff claimed it must be road construction (in the middle of the night for two nights?) rather than internal noise. The wifi in the room did not work. Staff claimed to have reset the routers and when we still did not have wifi they told us to move to the lobby if we needed some. Staff explicitly kept saying "the hotel does have wifi", which clearly was not the complaint from our side, but the lack of wifi in our section of the hotel. For all complaints the staff kept deflecting with general statements rather than actually engaging about the problems on hands. "Nobody else compains", was the common response. Breakfast was good and staff there very friendly.
Response from Queens Hotel reservations team on May 9, 2023
Thank you for your comments, your feedback helps us do better. Rest assured we have addressed this with the team to ensure we improve on this.

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the road from finsbury park, this hotel is reqll close to transport links, and in a very bustling part of london with plenty of ppaces to eat. The hotel was clean and nicely decorated, the breakfast was also very nice, the staff were friendly, overall a great place to stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for what we needed
Great for what we needed! Comfy beds and clean bathroom.
Stayed 1 night in Mar 2023
Response from Denisa on Mar 27, 2023
Thank you for taking the time to provide your feedback, your opinion is valued greatly.

8/10 Good

paul

Stayed 1 night in Mar 2023

10/10 Excellent

Graham

Stayed 1 night in Mar 2023
Response from Queens Hotel on Mar 14, 2023
Dear Guest,Thank you for rating us,Looking forward to see you again,Kind regards,Queens Hotel Team

8/10 Good

Connor

Liked: Cleanliness, amenities, property conditions & facilities
My breakfast order kept being wrong and so did my mums. It was also extremely hot in our room. Other than that it was a lovely stay.
Stayed 1 night in Feb 2023
Response from R B on Mar 2, 2023
Thank you for your comments, your feedback helps us do better. Rest assured we have addressed this with the team to ensure we improve on this.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a good location.
Excellent hotel, within a 5 minute walk of Finsbury Park tube station. Very friendly staff with someone working on reception 24/7. Room has everything I needed and was very clean.
Stayed 2 nights in Feb 2023
Response from R B on Mar 2, 2023
Thank you for taking the time to provide your feedback, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. We hope to see you again soon.

10/10 Excellent

Darren

Stayed 1 night in Feb 2023
Response from R B on Feb 23, 2023
Thank you , and we hope see you soon.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff, great breakfast, close to pubs, transportation
Stayed 1 night in Feb 2023
Response from Rosita Blagoeva on Feb 22, 2023
Thank you for taking the time to provide your feedback, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. We hope to see you again soon.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location for me as i was over for match at Emirates friendly staff and room was spotless
Stayed 1 night in Feb 2023
Response from R Blagoeva on Feb 15, 2023
Thank you for taking the time to provide your feedback, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. We hope to see you again soon.

10/10 Excellent

Faarea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value with all you need
Cute little room perfect for me, a solo traveller. Exceptional reception staff. Plenty of mod-cons in room: tea, coffee, biscuits, wardrobe. Got hairdryer at reception no problem. Breakfast was plentiful, shower was fine, great value.
Stayed 1 night in Jan 2023
Response from Rositsa Blagoeva on Feb 1, 2023
Thank you for taking the time to provide your feedback, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. We hope to see you again soon.