Ratings based on 437 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

cozy hotel

Posted Feb 16, 2017
Pros: The front desk, they have computer station to use computer and to print
Location: There are a lot of food places nearby, close to the beaches, and malls.
This hotel was amazing and cozy i felt right at home. The front desk people were nice and helped with my needs. There is a lot of food options close by. Great hotel will come back again.
Comment from Hotel Management
Feb 20, 2017 by Frances Pache, Front Office Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Near to my doctor's office.

Posted Feb 15, 2017
Friendly staff, homey experience.Convenient location near to restaurants and shops.Do have a burger from Vegas.
Comment from Hotel Management
Feb 20, 2017 by Frances Pache, Front Office Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Feb 12, 2017
Pros: Location
Cons: Customer service
Location: Shopping and restaurants
Location is great for shopping and is within walking distance. Other shopping stores are close by within 20 minutes by car for example to 163rd st Mall and Aventura, etc. Room was ok, spacious and overlooked the pool. This was an overnight stay, so did not explore much of the amenities. We were however given a discounted voucher to the onsite Cafe - but didnt use. Check in was quick and easy. There is a $5 fee per package you have delivered to the hotel, (this is my 1st time ever paying a hotel for such service). We got to the hotel about 1am and so the next day requested a late check out to get ourselves organized. We were extended to noon. At 11:30 the housekeeper knocked reminding us we are checking out, ok, no problem as we were still packing the items in our luggage. At 11:45am another person the same, 11:55am another, at noon another, at 12:15 another, followed by a phone call.....REALLY!!!!!! Never had this experience anywhere else and i am a frequent traveller having 18 years in the hospitality industry, (stayed in over 12 hotels last year 2 of which included Best Western) Never experienced such. I will continue to stay at Best Western and maybe this one in the future and will also recommend BUT i will be sure to tell them of the strict check out policy.
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is nice, far away from the beach.

Posted Feb 12, 2017
Pros: The room were nice.
Cons: Have a shuttle from the airport to the hotel and from the hotel to the beach. Include the breackfast.
Location: The facilities are according to the price.
The hotel staff was really nice, always were ready to help us The only problem is that is far away from the beach.
Comment from Hotel Management
Feb 12, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Feb 9, 2017
Nice hotel close to shops. Love Balcony. It was a short but pleasant stay ,
Comment from Hotel Management
Feb 12, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

The staff

Posted Jan 11, 2017
Pros: Location and staff
Cons: The rooms need upgrading and brightening
Location: Itis central to everything. Shoppping, restaurants, beaches and easily accesible to the hihgway.
The staff was very courteous, friendly and accomodating
Comment from Hotel Management
Jan 12, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Cozy King Room

Posted Jan 7, 2017
The staff were very attentive and professional. Good food in the restaurant. Loved the location on Biscayne...close to all kinds of shopping, gas, restaurants, even a car wash. Perfect for our needs.
Comment from Hotel Management
Jan 9, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Over rated.

Posted Jan 6, 2017
Totally exorbitant rates for a mediocre hotel. Tight quarters. Slow housekeeping. Noisy room and conjested area, But good access to other facilities.
Comment from Hotel Management
Jan 9, 2017 by Guest Services, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Biscayne Ave in Miami FL

This is a Very nice hotel

Posted Jan 3, 2017
Pros: the hotel was quite and clea, and the staff was very friendly
Cons: nothing
Location: shopping stores and resturants nearby
This is a really nice hotel. We arrived at the hotel on a Sunday evening, didnt know what to expect on arrival as we got closer to the hotel the area started to get better, there was several stores and resturants in the surronding areaa actually in walking distance. I was very pleased with this hotel and will go back again.
Comment from Hotel Management
Jan 5, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco CA

Location was perfect

Posted Dec 31, 2016
Generally it was a good place to stay for price and location!
Comment from Hotel Management
Jan 1, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!